Grievance and Complaints Sample Clauses

Grievance and Complaints. An aggrieved person is a member or members having a grievance. A “grievance” is a claim by a member based upon an event which is an alleged misinterpretation or misapplication of any of the provisions of this Agreement. The purpose of the grievance procedure is to secure, at the lowest possible level, proper solutions to grievances. Both parties agree that the grievance proceedings shall be kept confidential at all levels of the procedure. In order that grievances may be processed as rapidly as possible, the number of days indicated at each level are maximum. Every effort shall be made to expedite the procedures. The time limits may only be extended by written mutual agreement of both parties. The aggrieved person or persons may be represented at all stages of the grievance procedure by any person of his/her own choosing. The AEA shall have the right to have its representative present at all stages of the specified grievance procedure. If the grievance procedure is not initiated within fifteen (15) work days after the aggrieved person or persons knew, or should have known, of the event or condition upon which it is based, the grievance shall be considered waived. An event or condition based on the number of teacher preparations, or on the number of pupils per teacher, or on physical conditions in the building shall be deemed a continuing condition, and a grievance based on such a continuing condition may be initiated without regard to the aforementioned time limitation. ▇▇▇▇▇▇▇▇▇ and respondents shall utilize the grievance forms mutually agreed upon by the parties. Grievances shall be resolved as follows: The aggrieved person shall file a grievance in writing with his/her building principal with copies to the President and the Executive Director – Human Resources. The principal shall within five (5) work days after receiving the grievance submit a written answer to the grievance to the Executive Director – Human Resources, with copies to the President and the aggrieved person. Upon review by the AEA Grievance Committee, the grievance, within ten (10) days after receipt of the principal’s reply, will be either: 1) Signed-off by the President or designee as resolved, or 2) Filed at Level II with the Executive Director – Human Resources Upon referral of a grievance to the Executive Director – Human Resources at Level Two, and by mutual agreement, a conference between the President and/or his/her designee and the Executive Director – Human Resources and/or his...
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Grievance and Complaints. Policies and/or procedures that describe the Contractor’s oversight procedures to monitor and resolve the grievance and complaint process, that include at a minimum: a. Procedures for registering and responding to complaints and grievances in a timely fashion b. Documentation of the complaints or grievances
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Grievance and Complaints. The Parties agree that to the extent a grievance or complaint may involve employees from both Parties, the LMS Principal and the ▇▇▇▇ Courage School Leader and the directors/executive directors of Human Resources for each Party, to the extent necessary, will collaborate to attempt to resolve the concerns and issues.
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Grievance and Complaints. 6.01 It is the mutual desire of the parties hereto that complaints and grievances relative to this Agreement, or working conditions, generally shall be adjusted as quickly as possible. 6.02 The Grievance and Complaint procedure shall be subject to the rights and procedures of statute and the parties hereto agree that when a difference arises between the parties hereto, or those they represent, in connection with, or relative to, the interpretation, application or administration of this Agreement, including any question as to whether a matter is arbitrable or any decision or award made subsequently thereto, the procedure outlined in Appendix “A” to this Agreement shall apply.
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Grievance and Complaints. 17.01 Grievances by an employee shall be made to the employee’s immediate supervisor in writing, failing which the complaint shall be referred in writing to the Chief of Police. Should it be necessary and should the complaint not be resolved by the Chief of Police, the matter will be submitted to the BOARD, and the BOARD shall resolve the complaint. All grievances and complaints shall be dealt with in-camera both by the Chief of Police and the BOARD.
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Grievance and Complaints. 13.01 The parties agree that complaints and grievances relative to this Agreement or working conditions generally shall be adjusted as quickly as possible. 13.02 Subject to the provision of Section 35 of The Police Services Act; of the procedure to be followed where: a) a difference arises between the parties relating to the interpretation, application or administration of this agreement or of a decision or award of an arbitrator or Board of Arbitration; or an allegation is made that such agreement or decision or award has been violated; shall be as in Appendix “C” annexed hereto, and shall form part of this Agreement.
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Grievance and Complaints. 23.1 The grievance procedure shall be as follows: STEP 1. The shop steward or committeeman shall call any complai▇▇, ▇▇▇pute or grievance to the attention of the foreman or department head within five (5) wor▇▇▇▇ ▇▇ys from the time it arises. If the complaint, dispute or grievance is not adjusted within two (2) working days after it is presented to the foreman or department head, the shop steward o▇ ▇▇▇▇▇tteeman shall report such comp▇▇▇▇▇, dispute or grievance in writing over the signature of the complainant to his respective Business Representative. Such complaint, dispute or grievance shall be submitted to the personnel department's representative or other official designated by the Employer over the signature of the Business Representative within twelve (12) working days from the date the complaint, dispute or grievance arose. However, this does not preclude the Business Representative from reporting such complaint, dispute or grievance directly to the personnel department's representative or other official designated by the Employer. Within five (5) working days after the personnel department's representative or other official designated by the Employer receives a communication in writing from the respective Union alleging violations of this collective bargaining agreement, the Employer shall reply to the communication, in writing. Any settlement reached in Step 1 shall be final and binding.
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Grievance and Complaints 
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Related to Grievance and Complaints

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her ▇▇▇▇▇▇▇, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Grievance Mediation Nothing in this Article precludes the Parties from mutually agreeing to grievance mediation during any stage of the grievance procedure. The agreement shall be made in writing and stipulate the name of the person and the time line for grievance mediation to occur.