HOSTED MANAGEMENT CONSOLES Clause Samples

HOSTED MANAGEMENT CONSOLES. Customer may renew the use of Hosted Management Consoles located at the SOC for centralized management of certain Device(s) receiving Service(s). Customer is responsible for obtaining any required license(s) from the technology vendor to allow applicable use of the Hosted Management Console (Hosted Management Console is no longer available for new purchases.) • REPAIR AND REPLACEMENT OF THE OUT-OF-BAND MANAGEMENT SOLUTION HARDWARE. The “Out-of-Band Management Solution” means a third-party hardware product which CA may provide, at its sole discretion, for Customer’s use to facilitate the remote configuration and management of Device(s) for a Customer who has purchased Management Service(s). Customer acknowledges and agrees that CA and/or its licensors are the owner(s) of any Out-of- Band Management Solution and only grants Customer the right to use the Out-of-Band Management Solution during the Term. In the event the Out-of-Band Management Solution fails due to a defect during the Term, CA will replace it subject to notification and reasonable cooperation from Customer. Customer acknowledges and agrees that CA is not responsible for any outages that may occur during the time that the Out-of-Band Management Solution is being replaced. Customer further acknowledges and agrees that Customer is responsible for the cost of replacing the Out- of-Band Management Solution if failure is due to misuse or negligence of Customer. • INCIDENT RESPONSE RETAINER SERVICES (BASE). To minimize the impact of security incidents and shortens the timeframe between incident identification and incident resolution, Incident Response Retainer Services (Base) is now part of MSS. Customer can activate the benefits of Incident Response Retainer Services (Base) by paying an additional fee. For more details, please refer to the Incident Response Retainer Services (Base) - SaaS Listing, a copy of which is available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/about/legal/repository or upon request to CA. • MANAGED NETWORK FORENSICS SERVICE. With Managed Network Forensics Service (“MNF”), MSS security analysts provide Customer proactive responses by investigating suspicious activities in an effort to provide additional context and refine incident severity. Additional fees are required. MNF is for customers who also use the Advanced Security Monitoring Service of MSS to enhance its service features and own CA approved Network Forensics Investigation

HOSTED MANAGEMENT CONSOLES. Customer may renew the use of Hosted Management Consoles located at the SOC for centralized management of certain Device(s) receiving Service(s). Customer is responsible for obtaining any required license(s) from the technology vendor to allow applicable use of the Hosted Management Console (Hosted Management Console is no longer available for new purchases.)  REPAIR AND REPLACEMENT OF THE OUT-OF-BAND MANAGEMENT SOLUTION HARDWARE. The “Out-of-Band