Key Performance Indicators (KPIs Clause Samples

Key Performance Indicators (KPIs. 8.2.1. Detailed below is a summary of the key performance indicators (KPIs) for this requirement, covering the evaluation metrics, links of each KPI to the deliverables, how they will be measured, and the expected timescales. PHASE KPI DESCRIPTION DELIVER- ABLE MEASURED BY TIME- SCALE 1. Contract Set Up 1 Mobilisation to the required standards, and delivery model set up is complete. 1 BCM confirms contract activity complete Week 1 2. Contract Management 2 Contracted VAC units are completed to the required standards. 2 BCM confirms completion of weekly contract schedules Weekly 3. Contract Close 3 All contracted services are delivered on time, in full. 3 BCM confirms completion of full contract schedules Contract End 8.2.2. In the event that suppliers delivering this contract are required to raise any contractual concerns, these must be escalated via the Supplier’s Contract Manager to the Authority’s Business Contract Manager as referenced in 8.1.2. 8.2.3. All contractual engagement must be via this route. 8.2.4. Any potential disputes will follow the Dispute Resolution process as outlined in the Faculty Framework Terms and Conditions (Schedule 2, 22. Dispute Resolution). Attendance at any Contract Review Meeting shall be at the Supplier’s own expense.

Key Performance Indicators (KPIs. 5.1 Together with the signed contract of services, the Carrier and the Handling Company will agree to sign a second document under the name of “Service Level Agreement-SLA” in which there will be key performance indicators (KPI’s) agreed by both parties.

Key Performance Indicators (KPIs. The specific Target Scores and KPIs are set out in Schedule 5 to this Local Service Agreement in accordance with Appendix 9 – Performance KPIs to the FM Agreement.

Key Performance Indicators (KPIs. 2.4.1 A set of agreed KPIs will be used to assist in monitoring and managing the performance of the workgroup. 2.4.2 Team performance against the KPI may also be used by the Company in determining future performance bonus payments.

Key Performance Indicators (KPIs. 5.6.1 The project is overseen by , in the Research, Evaluation and Insights team. Timelines for deliverables will be re-confirmed at the project initiation meeting. The quality and content of the deliverables will be reviewed at project review meetings. 5.6.2 The successful supplier is expected to provide updates as required, including the prompt escalation of any risks and issues to the Business Contract Manager. Specific evaluation metrics, how they will be measured, and timescales are outlined below.

Key Performance Indicators (KPIs. 16.2.1. The performance in service delivery shall be monitored by the Authority and same shall be monitored vis-à-vis the Concessionaire’s Key Performance Indicators (the KPIs”) as detailed in Schedule C of this Agreement; and 16.2.2. In the event that the Concessionaire fails to repair or rectify any defect or deficiency in service in adhering to minimum KPIs; it shall be deemed to be in breach of the Agreement and the Authority shall be entitled to recover Damages, to be calculated as per the formula as set forth in Schedule C of this Agreement. Recovery of such Damages shall be without prejudice to the rights of the Authority under the Agreement, including the right of Termination thereof. The Damages shall not be recovered if the breach(ies) are on account of Force Majeure.

Key Performance Indicators (KPIs a. With reference to the KPIs below, the Authority shall claim 10% Service credit for each KPI failed. The amount claimed shall be cumulative based of KPIs number failed and duration of KPI failure as detailed below, Month 1 - 10% service credit for each KPI failed up to a maximum of 20% Month 2 - 10% service credit for each KPI failed up to a maximum of 25% Month 3 or greater - 10% service credit for each KPI failed up to a maximum of 50% The Service Provider shall take all available actions to resolve any KPI failure as soon as possible b. KEY PERFORMANCE INDICATORS (KPIs)

Key Performance Indicators (KPIs a) KPIs applicable during the operation of this Agreement are contained in Appendix 2. b) Where any of the prescribed KPI targets for the period 01 July 2025 to 30 June 2026 are achieved, then the individual Employee will be eligible for a calculation of a lump sum payment. This payment will be made in the first full pay period on or after 01 September 2026. c) Where any of the prescribed KPI targets for the period 01 July 2026 to 30 June 2027 are achieved, then the individual Employee will be eligible for a calculation of a lump sum payment. This payment will be made in the first full pay period on or after 01 September 2027. d) Where any of the prescribed KPI targets for the period 01 July 202 to 30 June 2028 are achieved, then the individual Employee will be eligible for a calculation of a lump sum payment. This payment will be made in the first full pay period on or after 01 September 2028. e) For the avoidance of doubt, employees will still be eligible for the KPI payment for the period 01 July 2023 to 30 June 2024 as per the Origin Energy (LPG NSW Non Metropolitan) Enterprise Agreement 2021, where any of the prescribed KPI targets for the period are achieved. This payment will be made in the first full pay period on or after 01 September 2024. f) The KPI lump sum cash payment will be calculated using the following formula: g) Where a new Employee commences employment part way through an assessment period, their lump sum payment will be prorated to reflect their length of service. h) Payment is contingent on the employee remaining in ongoing employment (i.e. no notice of termination has been given) and in satisfactory service at the time of payment.

Key Performance Indicators (KPIs. 10.1 The Contractor and the Authority agree to monitor performance under the Contract in accordance with the Key Performance Indicators at Annex C. 10.2 Key Performance Indicators will be monitored by the Authority on an ongoing basis. 10.3 Progress and performance against each Key Performance Indicator shall be evaluated at each Performance Review meeting.