Key Performance Measures Clause Samples

The Key Performance Measures clause defines the specific metrics or standards by which a party’s performance under the agreement will be evaluated. These measures may include quantitative targets such as sales figures, response times, or quality benchmarks, and are often tailored to the particular services or deliverables involved in the contract. By clearly outlining these expectations, the clause ensures both parties understand the criteria for satisfactory performance, reducing ambiguity and helping to resolve disputes over whether contractual obligations have been met.
Key Performance Measures. PERFORMANCE_MEASUREMENT##
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Key Performance Measures. Please detail here where different to IPR outlined within the Call Off Terms and Conditions. KPI/SLA Service Area KPI/SLA description Target 1 Cloud core <10 minutes 95% <1 hour website offline 2 Cloud core <30 minutes 90% <2 hours website errors that may affect all of the user base.
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Key Performance Measures. Objective Measure Target Responsible Report Frequency Maintain integrity Non-compliance Zero (0) The State – Per and reliability of of the Supplier’s occurrences. monitor and occurrence Supplier's System with the report. and Annually
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Key Performance Measures. Description L1 L2 L3 LN Select relevant performance measures (availability, response times) S S S S ODJFS OIS uses many performance measures that describe the IT environment, including: • OIS Ticket Resolution • OIS Production System Availability • Mainframe availability
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Key Performance Measures. Any changes to requirements outlined in the Framework Agreement Specification (e.g. changes to information requested, changes to frequency of MI reporting, changes to metrics) should be detailed here CQC will set the key performance measures or KPIs for Work Packages and agree the service credits and caps for each Work Package.
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Key Performance Measures. The Key Performance Measures agreed for the service between April 2012 and March 2015 are as follows: • Maintenance of a pool of at least 60 volunteers to act as an Appropriate Adult for to up to 1200 call outs. • Completion of PACE training by all volunteers accepted as Appropriate Adults to National Standards (NAAN) (All volunteers must complete this training to enable them to work as Appropriate Adults.) • Completion of 2 „shadowing‟ sessions for volunteers accepted as Appropriate Adults. • Steering Group oversight, meeting quarterly to receive performance reports. Volunteers will receive reasonable out of pocket expenses to cover transport and subsistence. These costs will be met as incurred by the Purchaser who will settle these allowances directly with the volunteers concerned. The Provider will notify the SYSS within 24 hours of attending an interview where the young person is charged with any of the offences that fall within the Youth Justice Board‟s definition of a serious incident in relation to public protection. Offences under this definition comprise the following – • murder, attempted murder or manslaughter • rape • torture • kidnapping • false imprisonment • firearms offences The Provider will ensure that written documentation using an agreed template outlining the offence and circumstances is received by the Duty YOS Manager. SAAVS will compile activity data relating to the objectives, targets and key performance measures outlined in this Service Specification including the maintenance of financial records of the costs accruing for the work carried out under this Specification in comparison with the agreed budget estimates for the Service. Output and performance data will include • the number of call outs in a given period • the number of individuals requiring appropriate adult services during the period and broken data according to appropriate demographic data • the numbers of hours delivered by volunteers in the period • the reasons provided for the request for appropriate adult services • outcomes of cases requiring appropriate adult services • number of parents offered parenting support in the period Reports will be prepared from this data on a quarterly basis and will be presented at a quarterly steering group. The Provider will convene quarterly steering group meetings to be attended by SCC staff including the Surrey Youth Support Service, Adult Services, the Police and the Project Manager to consider the quarterly reports prepared by...
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Related to Key Performance Measures

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Performance Measure Grantee will adhere to the performance measures requirements documented in

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Performance Measurement The Uniform Guidance requires completion of OMB-approved standard information collection forms (the PPR). The form focuses on outcomes, as related to the Federal Award Performance Goals that awarding Federal agencies are required to detail in the Awards.

  • KEY PERFORMANCE INDICATORS The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Services and Key Performance Indicators).