Mainframe Services Sample Clauses

The 'Mainframe Services' clause defines the scope and terms under which mainframe computing resources and related support are provided to a client. Typically, this clause outlines the specific mainframe systems covered, the types of services included (such as processing, storage, backup, and technical support), and any service level commitments or performance standards. By clearly delineating the responsibilities and expectations for mainframe operations, this clause ensures both parties understand the extent of services delivered and helps prevent disputes over service quality or coverage.
Mainframe Services. [ * ] except as otherwise noted in Exhibit C-2, Financial Responsibility and Ownership Matrix. The mainframe Services pricing is based on the Resource Volume Baselines contained in Exhibit C-1. The mainframe billable Resource Units are defined as follows: [ * ]
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Mainframe Services. The Mainframe billable Resource Units are defined as follows: 5.1 PSS (Passenger Services System) Real-time Peak CPU Instructions shall be a Resource Unit. [ * * * ] (a) [ * * * ] (b) [ * * * ] (c) [ * * * ] (d) [ * * * ] (e) [ * * * ]
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Mainframe Services. Mainframe cost allocation methodology • IBM will split the charges for the workload based on consumption from each machine. The R66 workload will be charged to Provider and the X27 workload being charged to Purchaser, in accordance with the applicable service agreements with IBM. ARCs and RRCs (resource charges/credits) will accrue to the individual machines based on the baselines established for the machines and the actual resource consumption on each machine. (Prior to the Commencement Date, the consumption calculation was shared between both machines.) • Purchaser shall pay for the facility and operation cost on the X27 mainframe. These costs include floor space/power, tape mounts, offsite storage and operations management. • Provider will be responsible for software maintenance cost on the R66 mainframe. • Provider shall charge Purchaser for maintenance costs associated with the running the US Fresh workload on the R66 mainframe (i.e., software support, floor space tape mounts, offsite tape storage, operations management). Mainframe Costs $ 168,574 $ 100,000 +5% Adjustment $ 8,426 $ 5,000 Total Annual Fee $ 177,000 $ 105,000 Commencing July 1, 2007 and annually thereafter, all Mainframe Services costs described herein shall increase by three and one-half percent (3.5%) over such costs in the immediately preceding twelve (12) month period.
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Mainframe Services. This Section details the Resource Units associated with Schedule A-2.7 (, Mainframe, Services).
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Mainframe Services. Mainframe Services are comprised of thirteen (13) distinct Resource Unit Categories. Each of these Resource Unit Categories has a separate Monthly Base Charge and Monthly Resource Baseline. These Monthly Base Charges are set forth in Attachment 2-A and these Monthly Resource Baselines are set forth in Attachment 2-D and reflect the resources required to provide the Mainframe Services. Such Monthly Base Charges, as adjusted by any ARCs and RRCs, for the Resource Unit Categories for Mainframe Services will fully compensate Service Provider for the performance of the Mainframe Services. (a) MVS Application CPU Hours (1) Resource Unit for this Resource Unit Category will be the CPU - IBM 2064-1C1 equivalent application hours, or its equivalent, defined as one 2064-1C1 Application CPU Hour that consists of the following: Billable Resource Units for CPU - IBM 2064-1C1 equivalent application hours will not include Resource Units which are attributable to Systems Overhead or system level work, including CPU outage or unavailability; CPU wait time; CPU un-captured time; Service Provider system operations support and administrative personnel usage (including usage for billing functions and capacity planning studies) and other Service Provider initiated activities; Service Provider caused lost batch time or other usage attributable to reruns which are due to the fault of Service Provider; and the following system services where controlled by Service Provider, including different products (or with different names) providing equivalent function: Mainframe CPU utilization will be measured over applicable usage periods and will include only the TCB and SRB components of Mainframe CPU time logged via System Management Facilities (“SMF”) Type 30 records for MVS systems, equivalent facilities for VM systems, or other applicable substitutes at the end of the month. One (1) Application CPU hour equals one (1) RU. Resource usage for Mainframe CPU will be rounded to the nearest whole hour for measurement, tracking and reporting purposes. For billing purposes, the CPU hour should be rounded to the nearest minute. A more finite measurement may be used if agreed to in writing by DIR and Service Provider.
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Related to Mainframe Services

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Software Services If elected by Customer, the following Software Services will be made available for Customer’s use. 2.1. Core HR Software Service is a system of interactive web pages to assist Customer in its human resource related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The HR Software Services shall function in accordance with the Documentation, as may be amended from time to time, and provide features to aid Customer with its compliance with federal and state laws and regulations applicable to Human Resources (except as stated otherwise in the Documentation). 2.2. Recruiting Software Service is a system of interactive web pages to assist Customer in posting job requisitions, storing candidates, recording job applications, and the related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The Recruiting Software Service shall function in accordance with the Documentation which may be amended from time to time.

  • Web Services Our Web Services are designed to enable you to easily establish a presence on the Internet. Our Web Hosting and Design is composed of our Web Hosting and Design Publishing Component and other miscellaneous components. These components may be used independently or in conjunction with each other.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).