Managed Service Availability Sample Clauses

Managed Service Availability. 3.1. The Managed Service will be Available for Production Environments at all times during Working Hours save for the following circumstances which shall constitute “Permitted Downtime”: • Planned Maintenance: windows of unavailability for regular scheduled maintenance or other periods of planned unavailability. (It may be possible to agree scheduling); • Unplanned Major Incidents outside of Working Hours; • During the running of any additional back-ups as detailed in section 7 below; • During activation of Disaster Recovery Service • Factors outside of Sequel’s reasonable control, including but not limited to any force majeure event, external factors, internet access or related problems or unavailability, suspension or termination of the hosting service or issues with third party service including but not limited to Xchanging or SDC; • Time spent by Sequel waiting for information as identified in section 4.3 below; • Resulting from any actions or inactions of Client or any Client third party or from Client’s equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within Sequel’s direct control); or • Arising from suspension by Sequel for cause. 3.2. Non Production Environments have no target Availability outside of Working Hours. Non-Production Environments will be Available for 150 hours per calendar month. Client can request higher levels of Availability at additional cost. 3.3. Availability and performance may be reduced outside Working Hours while overnight batch processing or other background tasks are running. 3.4. The Managed Service will perform consistently within any planned usage and growth patterns as agreed between the Parties. In the event that performance variations become unacceptable to Client, any such deviations will be discussed at Service Management meetings for remediation and resolution by Sequel. Performance variations caused by Client altering usage patterns, volumes, or performance variations caused by factors beyond Sequel’s control will be evidenced by Sequel to Client. In this scenario, any remediation works or detailed investigations could be subject to additional charges for Client. 3.5. All aspects of the Managed Service are supported during Working Hours. Outside of Working Hours the Service will operate a Platform Support Service only which does not investigate functional Application issues or perform service requests.
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Related to Managed Service Availability

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.