Management and Technical Support Sample Clauses
The Management and Technical Support clause outlines the responsibilities of one party to provide managerial oversight and technical assistance to the other party or to a project. This may include tasks such as coordinating project activities, offering expert advice, troubleshooting technical issues, or ensuring that deliverables meet specified standards. By clearly defining these support roles, the clause ensures that both parties understand the level and type of assistance to be provided, thereby promoting smooth project execution and minimizing misunderstandings regarding support obligations.
Management and Technical Support. (a) HSBC shall support the Program with non-exclusive staffing.
(b) HSBC shall maintain a “firewall” between personnel exclusively dedicated to other transmitters, tax preparers and software developers and confidential information regarding ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ and the Program.
Management and Technical Support. (a) HSBC shall support the Program with at least the following dedicated non-exclusive staffing: (i) one (1) business development group director; (ii) one (1) business development director; (iii) one (1) risk management professional; (iv) one (1) technology director; and (v) one (1) technology project manager.
(b) In the event any persons currently employed in such roles set forth in paragraph (a) above leaves such role, HSBC shall promptly find a replacement in order to maintain service levels and provide the Company notice of such event and the name of such replacement. Such replacement must be reasonably acceptable to the Company. In the event such replacement is not reasonably acceptable to The Company, HSBC shall endeavor to satisfy the Company’s reasonable requests. In any event, HSBC shall reimburse the Company for any additional costs of resources required to maintain existing service levels after such original departure occurred.
(c) HSBC shall maintain a “firewall” between personnel exclusively dedicated to other transmitters, tax preparers and software developers and confidential information regarding ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ and the Program.
Management and Technical Support. (a) The HSBC Companies shall support the Settlement Products Program with at least the following dedicated human resources staffing: (i) one (1) group director; (ii) two (2) account managers; (iii) one (1) marketing professional; (iv) one (1) risk management professional; (v) one (1) product development professional; (vi) one (1) technology professional; (vii) one (1) operations manager; and (viii) one (1) compliance officer (appointed pursuant to Section 11.5(b)). The foregoing are in addition to the human resources staffing commitments of the HSBC Companies made elsewhere in this Retail Distribution Agreement and the other Program Contracts.
(b) The Block Companies may provide comments to the HSBC Companies regarding the performance of any of these officers, which the HSBC Companies may take into consideration in filling the foregoing positions or replacing any individual filling any of the foregoing positions. Upon request by the Block Companies, the HSBC Companies will consider providing additional dedicated team members to support the Settlement Products Program. At the request of the Block Companies, the HSBC Companies shall maintain at least one (1) dedicated full time professional at the H&R Block World Headquarters to coordinate the Settlement Products Program. The Block Companies shall provide a sufficient number of staff to train and supervise their employees and agents operating the Settlement Products Program.
(c) The HSBC Companies shall provide (i) an exclusive toll free telephone number and call center manned by a sufficient number of trained staff to service calls from Block Offices regarding the Settlement Products; (ii) an exclusive toll free telephone number and call center manned by a sufficient number of trained staff to service calls from Settlement Products Clients; and (iii) a VRU application providing Settlement Products Clients and EROs with status information on a real time basis. The HSBC Companies shall maintain call center client service hours during all times that any Block Office is open anywhere in the United States.
(d) The HSBC Companies shall continue to provide ongoing training, development and support for the Settlement Products Program as the HSBC Companies may reasonably deem appropriate, including technology based solutions.
Management and Technical Support. (a) HSBC shall support the Program with at least the following dedicated non-exclusive staffing: (i) one (1) business development group director; (ii) one (1) business development director; (iii) one (1) risk management professional; (iv) one (1) technology director; and (v) one (1) technology project manager.
(b) In the event any persons currently employed in such roles set forth in paragraph (a) above leaves such role, HSBC shall promptly find a replacement in order to maintain service levels and provide ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ notice of such event and the name of such replacement. Such replacement must be reasonably acceptable to ▇▇▇▇▇▇▇ ▇▇▇▇▇▇. In the event such replacement is not reasonably acceptable to ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, HSBC shall endeavor to satisfy ▇▇▇▇▇▇▇ Hewitt’s requests. In any event, HSBC shall reimburse ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ for any additional costs of resources required to maintain existing service levels after such original departure occurred.
(c) HSBC shall maintain a “firewall” between personnel exclusively dedicated to other transmitters, tax preparers and software developers and confidential information regarding ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ and the Program.
(d) Any New Financial Product development or any significant modification to a Financial Product will be lead at HSBC by Business Development and Technology representatives.
Management and Technical Support. SCSC requires technical and management support services to support the mission, improve processes, manage records and files, and strategic planning at all levels within the organization. The Contractor shall utilize current Navy computer software packages to include Microsoft Office Suite and have a thorough knowledge of Navy organization and standards. The Contractor shall perform technical writing and studies in accordance with Navy style formats for correspondence, directives, major awards, and technical manuals. The Contractor shall provide technical support to include knowledge of Navy writing and formatting styles and Navy protocol and regulations.