MONITORING AND SUPPORT SERVICES Clause Samples

MONITORING AND SUPPORT SERVICES. Remote Coverage In connection with the Services that are within the scope of this Service Attachment, and as specified in the Order, we will provide to your designated administrator(s), technical contacts or users (1) management of the Services by individuals trained in the Services you have selected, and (2) phone and e-mail support during normal business hours, Monday through Friday, 8:00 AM to 5:00 PM., Local time. Network Monitoring Services will be provided 24/7/365. Depending on the specific managed service plan chosen, we may also provide 24/7/365 remote support services. assumes equipment is under manufactures warranty or maintenance contracts or is in working order. Provider in its reasonable opinion and supported by manufacturer information, may designate certain equipment as obsolete or defective, and therefore exclude it from coverage under this Agreement. Minor On-Site Tasks We may occasionally ask you to perform simple on-site tasks (e.g., powering down and rebooting a computer). You agree to cooperate with all reasonable requests. Server Upgrades or Repair We will authorize all server upgrades or repairs. You agree not to perform any of these actions without notifying us. Onsite Support In connection with the Services that are within the scope of this Service Attachment, and upon request, we also will deliver support Services onsite at your location, subject to the limitations identified in the attached Order. Onsite support during business hours 8:00 AM to 5:00 PM., Local time Monday through Friday, excluding public holidays will be charged at a special hourly rate. Onsite support after business hours will also be provided at a special hourly rate as provided in the attached Order. Maintenance Windows Unless otherwise agreed, daily maintenance windows will be from 8:00 AM to 5:00 PM (U.S. Local time). Routine server and application maintenance and upgrades will occur during maintenance windows, and some applications, systems or devices may be unavailable or non-responsive during such times. Provider will undertake problem management as soon as the Provider’s monitoring staff becomes aware of an incident. All incidents, with status or resolution, will be documented by posting updates to the Problem (Incident) Ticket Tracking System assigned to Client ("Problem Tickets").

MONITORING AND SUPPORT SERVICES. Remote Support Service Requests – General Support Structure Global Onsite Support Client Point of Contact In-Scope Equipment

MONITORING AND SUPPORT SERVICES. TAMUS shall pay Contractor for on-going annual Monitoring and Support services specified in Sections 2.1 thru 2.6 and Section 2.9, above, the firm fixed-price amount of $116,400 per year paid monthly in equal payments. If and when TAMUS adds a third Carrier to the ▇▇▇▇ Field DAS, this annual amount will increase by $30,000. Billing for Monitoring and Support Services for the additional amount for this third Carrier will commence in the month after the third Carrier is added to the ▇▇▇▇ Field DAS. In addition, if additional Carriers are added to the DAS, this Monitoring and Support fee will need to be renegotiated. Such monthly amount owed shall be paid for on a pro-rated basis if this Agreement is terminated as permitted by the terms of this Agreement in the middle of a month. All invoices for payment of Call-Out services, repair services, firmware/software upgrades, or the monthly payment for the annual Monitoring and Support services must be submitted within thirty (30) days of the completion of the services in a Task Request Order or within thirty (30) days of the monthly Monitoring and Support amount becoming due.

MONITORING AND SUPPORT SERVICES. Support Services

MONITORING AND SUPPORT SERVICES. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope service and related components.

MONITORING AND SUPPORT SERVICES. Support Services In connection with the Services that are within the scope of this Service Attachment, we will provide support services during normal business hours, Monday through Friday, 8:00 AM to 65:00 PM, Local W L P H $ Q \ 6 X S S R UhaWll be S H U I R U P H G D W D Q D G W K H D W W D F K H G 2 U G H Equipment is on a rental basis only and is expressly subject to the terms of this Service Attachment pertaining to Provider-supplied Equipment. Agreement. Client further agrees to cease the use of any software or Equipment that remains the property of Provider upon cancellation or termination of this agreement.

MONITORING AND SUPPORT SERVICES. Remote Coverage Onsite Support Maintenance Windows PROBLEM MANAGEMENT SERVICES

MONITORING AND SUPPORT SERVICES. Support Services In connection with the Services that are within the scope of this Service Attachment, we will provide support services during normal business hours, Monday through Friday, 8:00 AM to 5:00 PM, Local time. Any Support Services provided on Client’s systems shall be performed at an additional fee, at Provider’s then current rates.