Operations and Processing Sample Clauses

Operations and Processing. Service Provider responsibilities are for the Consolidated Data Centers and include: 1. Coordinate with Data Center Component Provider for operational responsibilities for all External Storage Media management functions, both on-site and off-site, for External Storage Media library operations and administration. 2. Utilize the most efficient and effective storage media, tools, and processes for DIR Customers’ data and programs. 3. Coordinate with DCS Service Providers and other Third Party Vendors to recycle media regularly, manage media replacement, and recopy media to provide data integrity and quality. 4. Periodically (but not less than quarterly) coordinate the retrieval and test of all backup media types and verify data can be restored in a usable fashion and report results. 5. Coordinate with the Data Center Component Provider to wipe/erase the data and configuration information resident on media, prior to disposal or re-use, and in accordance with TAC 202. 6. Provide systems administration and support for media libraries and library management systems. 7. Coordinate with the Data Center Component Provider for the provision of all External Media Storage handling (e.g. tape mounts, physical tape library, tape retrieval) functions required in the Consolidated Data Centers. 8. Coordinate the creation and handling of tapes identified as Do Not Destroy (DND) with DIR Customers and the Data Center Component Provider, as requested, and in compliance with the Service Management Manual.

Operations and Processing. Service Provider responsibilities include: 1. Perform successful backups of DIR and DIR Customers systems, in compliance with Service Management Manual. 1.1. Coordinate backup processing with DIR Customers in any situation with the potential to negatively impact operational performance. 2. Remain current in the knowledge and use of data storage technology and management products. 3. Perform online storage tuning. 4. Provide event, warning, alert, and alarm processing and management. 5. Provide resolution of all event, warning, alert, and alarm messages. 5.1. Notify DIR Customers as appropriate on alert notifications. 5.2. Proactively create Incident Records and resolve backup Problems. 6. Interface with the Incident Management and Problem Management processes and liaise will all parties supporting incident and problem resolution. 7. Provide Storage and Backup infrastructure configuration maintenance. 8. Instigate improvement or remedial activities in operational processes under the control of Change Management. 9. Assign and initialize storage as required for performance of the Services. 10. Determine file, data set, and volume placement. 11. Manage the archiving of inactive files and report on online storage directories for review by Operations and DBA staff. 12. Conduct routine monitoring using Software tools to measure the efficiency of online storage access, and take corrective action as needed (including performance adjustments to Equipment and Software, or file placement as required to maximize service). 13. Periodically (but not less than quarterly) retrieve and test all backup media types and verify that the data (including databases) can be restored in a usable fashion. 14. Coordinate with DIR Customers to periodically (but not less than quarterly) perform production recovery testing of DIR Customer data (e.g. file sets, databases) to verify RPO can be met and verify recovery is effective. 15. Provide compression options for disk and tape (e.g. compression on the fly at the server instance vs. compress at the tape drive). 16. Support and manage encryption as required by DIR Customer. 17. Provision of partition volume resizing/extending using current technology (e.g. disk imaging, partitioning software) to optimize the process in order to avoid scheduled downtime or recovery risk.

Operations and Processing. Service Provider responsibilities include: 1. Remain current in the knowledge and use of data storage technology and management products. 2. Perform online storage tuning. 3. Monitor backup processes to ensure successful completion based on DIR Customer requirements. 3.1. Provide for resolution of backup failures to maintain RPO integrity of DIR Customer data 4. Provide event, warning, alert, and alarm processing and management. 4.1. Provide reports related to event, warning, alert and alarm processing as requested by DIR or DIR Customer.

Operations and Processing. Service Provider responsibilities are for the Non-Consolidated Service Locations unless otherwise stated and include: 1. Assume operational responsibilities for all External Storage Media management functions, both on-site and off-site, for External Storage Media library operations and administration in Non- Consolidated Service Locations. 2. Utilize the most efficient and effective storage media, tools, and processes for DIR Customers’ data and programs.

Operations and Processing. Service Provider responsibilities are for the Consolidated Data Centers and include: 1. Assume in coordination with other Service Component Providers operational responsibilities for all External Storage Media management functions, both on-site and off-site, for External Storage Media library operations and administration. 2. Utilize the most efficient and effective storage media, tools, and processes for DIR Customers’ data and programs. 3. Recycle media regularly, manage media replacement (worn or damaged media), and recopy media to provide data integrity and quality. 4. Retrieve External Storage Media from on-site and off-site storage as requested by DIR, DIR Customers, other DCS Service Providers and Co-Location Third Parties, or as required in an emergency. 5. Wipe or erase the data and configuration information resident on the media prior to disposal or re-use, and in accordance with TAC 202. 6. Dispose of retired media in an environmentally sound manner after purging any DIR or DIR Customer data using DIR Customer, State and/or Federal guidelines/policies (e.g. TAC 202) prior to disposing of media. 7. Operate media libraries and library management systems as required to provide the Services. 8. At the request of other Service Component Providers, DIR Customers or Co-Location Third Parties provide all External Media Storage handling (e.g. tape mounts, physical tape library, tape retrieval) functions required in the Consolidated Data Centers. 9. Properly clean and maintain Equipment to minimize problems and outages, at intervals established with DIR or in compliance with stated and written specifications. 10. Perform External Storage Media mounts to support operational activities at the Consolidated Data Centers. 11. Initialize new External Storage Media. 12. Coordinate the creation and handling of tapes identified as Do Not Destroy (DND) with DIR Customers and other DCS Service Providers, as requested, and in compliance with the Service Management Manual.

Operations and Processing. Service Provider responsibilities include: 1. Coordinate with Data Center Component Provider for operational responsibilities for all External Storage Media management functions, both on-site and off-site, for External Storage Media library operations and administration. 2. Utilize the most efficient and effective storage media, tools, and processes for DIR Customers’ data and programs. 3. Coordinate with DCS Service Providers and other Third Party Vendors to recycle media regularly, manage media replacement, and recopy media to provide data integrity and quality. 4. Periodically (but not less than quarterly) coordinate the retrieval and test of all backup media types and verify data can be restored in a usable fashion and report results.

Operations and Processing. Service Provider responsibilities are for the Non-Consolidated Service Locations unless otherwise stated and include: 1. Assume operational responsibilities for all External Storage Media management functions, both on-site and off-site, for External Storage Media library operations and administration in Non- Consolidated Service Locations. 2. Utilize the most efficient and effective storage media, tools, and processes for DCS Customers’ data and programs. 3. Recycle media regularly, manage media replacement, and recopy media to provide data integrity and quality. 4. Retrieve External Storage Media from on-site and off-site storage as requested by DIR and DCS Customers or as required in an emergency. 5. Wipe and erase the data and configuration information resident on media, prior to disposal or re- use, and in accordance with TAC 202. 6. Dispose of retired media in an environmentally sound manner after purging any DIR or DCS Customer data using State and/or Federal guidelines/policies prior to disposing of media in accordance with TAC 202. 7. Operate and support media libraries and library management systems as required to provide the Services. 8. Perform External Storage Media handling (e.g. tape mounts, physical tape library, tape retrieval) to support operational activities at sites staffed by Service Provider personnel. 9. Properly clean and maintain Equipment to minimize problems and outages, at intervals established with DIR or in compliance with stated and written specifications. 10. At Business Offices, coordinate with other parties (e.g. Third Party Vendor or DCS Customer) to do: 10.1. Establish processes and procedures for proper handling of External Storage Media with the other parties; and 10.2. Direct the other parties’ personnel to perform External Storage Media mounts. 11. Coordinate the creation and handling of tapes identified as Do Not Destroy (DND) with DCS Customers and the Data Center Component Provider, as requested, and in compliance with the Service Management Manual. 12. Recopy External Storage Media to support minimization of read/write errors, including Refresh to new media per scheduled retirement guidelines, and/or to recover corrupted data. 13. Initialize new External Storage Media. 14. Periodically (but not less than quarterly) retrieve and test all backup media types and verify data can be restored in a usable fashion and report results.