Processing of Complaints Clause Samples

The Processing of Complaints clause outlines the procedures and responsibilities for handling complaints raised by parties under the agreement. Typically, it specifies the steps for submitting a complaint, the timeframe for acknowledgment and resolution, and the roles of each party in investigating and addressing the issue. This clause ensures that grievances are managed in a structured and timely manner, providing a clear mechanism for dispute resolution and helping to maintain trust and accountability between the parties.
Processing of Complaints. When a complaint about an employee is received, the following procedure shall be followed: 1. Complaints, other than those investigated by the Superintendent, shall be investigated by the appropriate administrator who shall acknowledge, accept the complaint, and inform the complainant that the matter will be looked into. 2. The appropriate administrator shall confer with the employee, inform the employee of the complaint, receive the employee's explanation, and, if necessary, request the complainant to come in for a conference with the employee at a time mutually agreed upon by all parties. 3. The use of tape recorders or other mechanical/electronic/video devices is expressly forbidden unless all parties present agree to such use. 4. Twenty-four (24) hours' notice of any meeting to discuss a complaint from a non- supervisory person shall be given employees, and a statement of the reason for the meeting. 5. No administrative action, other than an investigation, shall be warranted or taken on the basis of an anonymous complaint. 6. Employees shall be informed of their right of Union representation. When Union representation is requested, and the employee is to be represented by the Union, the conference must be scheduled at a time when union representation can be present.
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Processing of Complaints. Commitments to deadlines
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Processing of Complaints. 10.1. Any claim related to the provision of the Services must be sent by the Customer to Boya 's customer service: 10.1.1. either by email to the following address: ▇▇▇▇▇▇▇@▇▇▇▇.▇▇; or 10.1.2. or by mail to the address of ▇▇▇▇ ’s registered address at P.O. Box 28860-00100, Nairobi, Kenya; or 10.1.3. by using the chat function on the Boya App or Boya Dashboard.
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Processing of Complaints. Shipments / services which do not com- ply with the determined quality require- ments are to be handled as follows: | SUSPA informs the supplier about the faulty shipment / service. The supplier has to take immediate and long-term measures to avoid future failures. | SUSPA will document the actually ac- cumulated costs, agree on them with the supplier and charge those costs according to the agreement.
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Processing of Complaints. Shipments / services which do not comply with the determined quality requirements are to be handled as follows: | SUSPA informs the supplier about the faulty shipment / service. The supplier has to take immediate and long-term measures to avoid future failures. | The supplier must be able to prove the immediate measures instantaneously. It would be ideal to realize that with an 8D report. | SUSPA will document the actually accu- mulated costs, agree on them with the supplier and charge those costs accord- ing to the agreement. | In a case-by-case agreement, the ship- ment can either be returned or substi- tuted.
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Processing of Complaints. Shipments which do not conform to the determined quality requirements are to be handled as follows: • SUSPA informs the supplier about the faulty shipment. The supplier has to analyze the impacts and possible first causes of the defect within 24 hours and has to report the first results in an 8D-form to SUSPA including immediate corrective measures within 24 hours. Form F1401.02 8D-Report may be used. • Within 2 weeks, the supplier must comment within the time period as specified in the complaint report using an 8D report form. The supplier may use his own appropriate 8D forms or the SUSPA-8D form (F1401.02). If the supplier’s form is not appropriate, SUSPA will request to use the SUSPA-8D form. The supplier has to pay special attention to effectiveness checks of measures and to protecting similar processes or products as well as FMEA updates. • SUSPA will document (for example with form F0603.13) actual accumulated costs and charge those costs to the supplier. • The complete shipment can either be returned or scrapped by SUSPA at the expense of the supplier. The supplier must provide a substitute shipment promptly, if required in the complaint report. The supplier must deliver the shipment without separate calls or orders by SUSPA. • If SUSPA is forced to keep their own delivery commitments towards a customer in terms of deadline, SUSPA may have a sorting inspection or rework carried out at the expense of the supplier, unless the supplier provides his own employees for such a sorting inspection or rework. • Determined long-term containment actions have to be added to the FMEA by the supplier. The Control Plan has to be adapted if necessary.
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Processing of Complaints. When a complaint about an employee is received, the following procedure shall be followed: 1. Complaints, other than those investigated by the Superintendent, shall be investigated by the appropriate administrator who shall acknowledge, accept the complaint, and inform the complainant that the matter will be looked into. 2. The appropriate administrator shall confer with the employee, inform the employee of the complaint, receive the employee's explanation, and, if necessary, 3. The use of tape recorders or other mechanical/electronic/video devices is expressly forbidden unless all parties present agree to such use. 4. Twenty-four (24) hours' notice of any meeting to discuss a complaint from a non- supervisory person shall be given employees, and a statement of the reason for the meeting. 5. No administrative action, other than an investigation, shall be warranted or taken on the basis of an anonymous complaint. 6. Employees shall be informed of their right of Union representation. When Union representation is requested, and the employee is to be represented by the Union, the conference must be scheduled at a time when union representation can be present.
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Processing of Complaints. Shipments which do not conform to the de- termined quality requirements are to be han- dled as follows: | SUSPA informs the supplier about the faulty shipment. The supplier has to an- ▇▇▇▇▇ the impacts and possible first causes of the defect within 24 hours and has to report the first results in an 8D- form to SUSPA including immediate cor- rective measures within 24 hours. Form F1401.02 8D-Report may be used. | Within 2 weeks, the supplier must com- ment within the time period as specified in the complaint report using an 8D re- port form. The supplier may use his own appropriate 8D forms or the SUSPA-8D form (F1401.02). If the supplier’s form is not appropriate, SUSPA will request to use the SUSPA-8D form. The supplier has to pay special attention to effective- ness checks of measures and to protect- ing similar processes or products as well as FMEA updates. | The VDA standard Field Failure Analysis & Audit Standard is applied. | SUSPA will document (for example with form F0603.13) actual accumulated costs and charge those costs to the supplier. | The complete shipment can either be re- turned or scrapped by SUSPA at the ex- pense of the supplier. The supplier must provide a substitute shipment promptly, if required in the complaint report. The supplier must deliver the shipment with- out separate calls or orders by ▇▇▇▇▇. | If SUSPA is forced to keep their own de- livery commitments towards a customer in terms of deadline, SUSPA may have a sorting inspection or rework carried out at the expense of the supplier, unless the supplier provides his own employees for such a sorting inspection or rework. | Determined long-term containment ac- tions have to be added to the FMEA by the supplier. The Control Plan has to be adapted if necessary. |
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Processing of Complaints. Contractor shall provide a complaint resolution process for addressing complaints from inmates.
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Related to Processing of Complaints

  • Processing of a Grievance It is recognized and accepted by the Union and the Employer that the processing of grievances as hereinafter provided is limited by the job duties and responsibilities of the employees and shall therefore be accomplished during normal working hours only when consistent with such employee duties and responsibilities. The aggrieved employee and a Union representative shall be allowed a reasonable amount of time without loss of pay when a grievance is investigated and presented to the Employer during normal working hours provided that the employee and the Union representative have notified and received the approval of the designated supervisor who has determined that such absence is reasonable and would not be detrimental to the work programs of the Employer.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.