Common use of Production Control and Scheduling Clause in Contracts

Production Control and Scheduling. Service Provider responsibilities include: 1. Assume responsibility for production control and scheduling functions for both manual and automated production environments as applicable. 2. Integrate production control and schedule functions as applicable in conformity with DIR’s and DCS Customers’ requirements. 3. Establish, document, and maintain standards for production jobs. 4. Identify job dependencies, and create and maintain job dependencies on the master scheduling database. 5. Develop, distribute, and obtain DCS Customers’ approval of schedules prior to implementation. 6. Coordinate and modify schedules for special requests and comply with DCS Customer priorities. 7. Coordinate resolution of scheduling conflicts. 8. Provide schedule status updates. 9. Proactively prepare for Authorized User deadlines per customized user requirements. 10. Respond expeditiously to requests from DIR or DCS Customers for priority job execution. 11. Promptly notify DCS Customers if special requests will affect the timely completion of other tasks. 12. Prioritize and schedule batch jobs, and report distribution systems (in accordance with DCS Customers’ schedule parameters) to optimize the use of processing windows and the scheduled availability of online Applications that are dependent on batch processing, while verifying that batch completion times are met. 13. Take any other necessary steps to prepare Application job streams for production scheduling and execution. 14. Enter program control specifications (parameters) into Application job streams as directed by Authorized Users. 15. Maintain system job streams, including indicating file usages, job dependencies / priorities, and program options available. 16. Perform documentation control functions on all operational documentation. 17. Move programs and documentation to production libraries in accordance with Exhibit 2.1.2. 18. Monitor all jobs, scheduled or unscheduled. 19. Start jobs manually where automated processes do not exist or are not available. 20. Investigate and report on all jobs that end or perform abnormally. 21. Where directed, required, or appropriate, restart jobs. 22. Resolve interruptions caused by conditions external to production programs, such as disk or tape problems. 23. Execute re-runs of batch processes as requested by DIR and DCS Customers, and restart jobs according to Service Provider-developed operational procedures (i.e. procedures for successful back-outs, etc.). 24. Create incident and/or problem records and or reports for job abnormalities using the appropriate Tracking System, as described in Exhibit 2.1.2. 25. Automate production control and schedule functions wherever possible.

Production Control and Scheduling. Service Provider responsibilities include: 1. Assume responsibility for production control and scheduling functions for both manual and automated production environments as applicable. 2. Integrate production control and schedule functions as applicable in conformity with DIR’s and DCS DIR Customers’ requirements. 3. Establish, document, and maintain standards for production jobs. 4. Identify job dependencies, and create and maintain job dependencies on the master scheduling database. 5. Develop, distribute, and obtain DCS DIR Customers’ approval of schedules prior to implementation. 6. Coordinate and modify schedules for special requests and comply with DCS DIR Customer priorities. 7. Coordinate resolution of scheduling conflicts. 8. Provide schedule status updates. 9. Proactively prepare for Authorized User deadlines per customized user requirements. 10. Respond expeditiously to requests from DIR or DCS DIR Customers for priority job execution. 11. Promptly notify DCS DIR Customers if special requests will affect the timely completion of other tasks. 12. Prioritize and schedule batch jobs, and report distribution systems (in accordance with DCS DIR Customers’ schedule parameters) to optimize the use of processing windows and the scheduled availability of online Applications that are dependent on batch processing, while verifying that batch completion times are met. 13. Take any other necessary steps to prepare Application job streams for production scheduling and execution. 14. Enter program control specifications (parameters) into Application job streams as directed by Authorized Users. 15. Maintain system job streams, including indicating file usages, job dependencies / priorities, and program options available. 16. Perform documentation control functions on all operational documentation. 17. Move programs and documentation to production libraries in accordance with Exhibit 2.1.2. 18. Monitor all jobs, scheduled or unscheduled. 19. Start jobs manually where automated processes do not exist or are not available. 20. Investigate and report on all jobs that end or perform abnormally. 21. Where directed, required, or appropriate, restart jobs. 22. Resolve interruptions caused by conditions external to production programs, such as disk or tape problems. 23. Execute re-runs of batch processes as requested by DIR and DCS DIR Customers, and restart jobs according to Service Provider-developed operational procedures (i.e. procedures for successful back-outs, etc.). 24. Create incident and/or problem records and or reports for job abnormalities using the appropriate Tracking System, as described in Exhibit 2.1.2. 25. Automate production control and schedule functions wherever possible.