Quality Metrics Clause Samples

Quality Metrics. The committee shall have a pre-decisional input into any decrease in the float pool and/or elimination of positions.

Quality Metrics. If UAB Hospital is required to track Vendor’s performance of its Obligations because they affect patients and/or patient care as set forth in the Medicare Conditions of Participation and Coverage and/or the requirements of applicable accreditation agencies, UAB Hospital shall establish quality metrics as set forth on Exhibit B for the purpose of tracking Vendor’s performance, such quality metrics to be determined by UAB Hospital in its sole discretion. Vendor shall cooperate with UAB Hospital’s reasonable requests for assistance in quantifying and tracking the quality metrics. UAB Hospital shall notify Vendor in writing if Vendor is not meeting established performance goals and Vendor shall take all reasonable measures to resolve issues in the performance of the Obligations and meeting the established goals. To the extent the Quality Metrics establish mandatory performance goals, UAB Hospital shall have the right to terminate this Agreement upon Vendor’s failure to meet the applicable quality metrics within thirty (30) days, or such other period of time stipulated by UAB Hospital, of delivery of written notice by UAB Hospital. If Vendor fails to cure its non-compliance with the applicable quality metrics within such time frame, this Agreement may be terminated by UAB Hospital at the end of such time period or at a later period as determined by UAB Hospital in its sole discretion.

Quality Metrics. 7.1.1 Contractor shall submit reports, with less than 10% requiring more than one revision. 7.1.2 Contractor means and methods meet task order requirements 7.1.3 Contract execution shall conformance with PWS with minimal rework. 7.1.4 Corrective Actions implemented as needed to support project quality 7.1.5 Meeting QA requirements as designated in the QASP as necessary to meet the objectives of the PWS

Quality Metrics. The quality metrics which shall be tracked and reported to CUSTOMER are detailed in EXHIBIT E

Quality Metrics. 8.2.1 The PASSE must report on the quality metrics outlined in this Section of the Agreement. 8.2.2 The PASSE must meet the quality metrics to avoid recoupment or other sanctions under the Agreement, as outlined in Section 14.1. 8.2.3 The quality metrics are as follows: a. Care Coordinator caseload: Metric Target Reporting to DHS (Frequency/Content) The care coordinator’s assigned caseload will be limited to a maximum of 50 enrolled members. ≥90% of care coordinators will have a caseload of ≤50 enrolled members Quarterly/ Details of monthly caseload for each care coordinator employed, including the names of each enrolled member on the care coordinator’s caseload b. Initial Contact with Enrolled Member: c. Monthly Contact with Enrolled Member: d. Quarterly Contact with Enrolled Member: Metric Target Reporting to DHS (Frequency/Content) Care coordinators must maintain ongoing contact with each enrolled member assigned to his or her caseload, making at least one contact made in person quarterly. ≥75% of members are contacted quarterly in person by a care coordinator. Quarterly/ Details of quarterly contact with each enrolled member including, but not limited to, date of enrollment, date of initial contact, date of in person contact e. PCP Assignment Metric Target Reporting to DHS (Frequency/Content) Care coordinators must ensure that all enrolled members assigned to them have selected a Primary Care Physician (PCP), confirm that the member is seeing the PCP as needed, and if necessary, assist the member with selecting a PCP ≥80% of enrolled members will have selected a PCP and will be on the selected PCP’s caseload Quarterly/ Details on the number of enrolled members that have selected and have been assigned a PCP

Quality Metrics. Dot Hill will provide NetApp with quality metrics [***] about Dot Hill and Dot Hill’s suppliers. Metrics will include, but are not limited to: ORT testing metrics shall be provided [***] and shall include, but are not limited to: [***]

Quality Metrics. The Contractor shall produce in accordance with the minimum quality guidelines set forth in the table below. If the Client Agency determines that the booklets fail to meet these quality standards, then, upon receipt of notice from the Client Agency, the Contractor shall, at its sole cost and expense, replace the rejected booklets within the time that the Client Agency specifies in the notice. Quality Dimension Quality Specification Quality Target Error Definition Metric Tolerance Content Integrity Text/Graphics Complete Incomplete, missing, misspellings, or typos Pagination Correct Mispaginated Production Quality Ink Density SWOP target Variation Limit +/- 5% Halftones Precise, No Variation Density Range 1.20 Separations Precise, No Variation Density Range 1.20 Screen Percentage 10% Variation Limit +/- 5% Trapping Precise, No Variation Variation Limit +/- 0.010 in Register Precise, No Variation Variation Limit +/- 0.010 in Color Match Precise, No Variation Density Units: - Color - Black +/- +/- 0.02 0.04 Dot Gain SWOP target Variation Limit +/- 5% Finishing/ Bindery Precise, No Variation Variation Limit +/- 1/16 in Folding Precise, No Variation Variation Limit +/- 1/16 in Packaging Precise, No Variation Mutes Per Thousand 10 Other Flaws No (minimal) flaws Rate Per Thousand 5

Quality Metrics. GRE, as a requirement of this Agreement, shall maintain the following key delivery and quality metrics: a) Custom fabricated orders shall be completed within [***] business days of a complete order at a rate no worse than [***]% in each quarter; b) GRE shall maintain compliance with the Company validation process no worse than a [***]% passing rate; c) GRE shall maintain accurate device history files for each patient order in accordance to Company’s compliance program; d) GRE custom patient orders shall not produce returns for fit issues at a rate no less than [***]% of the time within [***] days of shipment to Company customer; [***]. e) GRE shall resolve any CAPA events within [***] days; f) Meet specifications set forth by Ottobock and other distributors in its Agreements with Company providing that Company shall cause GRE to deliver Products within the same U.S. delivery [***] day in-house schedule from receipt of an order meeting all supplier order qualifications including, but not limited to an acceptable patient mold and valid completed order form, which must meet Company’s technical standards; and g) GRE agrees to the acceptance of payments schedule made by Ottobock set out on Exhibit A for the Services provided by Company or GRE on behalf of Company. GRE will continue to b▇▇▇ Company for Ottobock fabrication services, and Company shall meet all payment terms set forth in this Agreement until or unless such agreement has been terminated or has expired.

Quality Metrics. The following quality metrics and performance goals shall be incorporated into the Agreement in accordance with Section 1.4 of the Agreement as standards of performance that UAB Medicine will be tracking as part of its ongoing assessment of Vendor’s performance of the Obligations set forth in Exhibit A: