Registrar Responsibility for Customer Support Sample Clauses

The 'Registrar Responsibility for Customer Support' clause defines the obligation of the registrar to provide assistance and support services to its customers. Typically, this means the registrar must maintain accessible channels such as email, phone, or online chat to address customer inquiries, resolve technical issues, and handle complaints related to domain registration or management. By clearly assigning responsibility for customer support, this clause ensures that customers have a reliable point of contact for help, thereby improving service quality and accountability.
Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, deletion or transfer of Registered Names and (ii) customer service (including domain name record support) and billing and technical support to Registered Name Holders. Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency contact or 24/7 support information for critical situations such as domain name hijacking.
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Registrar Responsibility for Customer Support. Registrar shall be responsible for providing customer service (including domain name record support), billing and technical support, and customer interface to accept customer (the "Registered Name Holder") orders.
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Registrar Responsibility for Customer Support. Registrar shall provide
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Registrar Responsibility for Customer Support. Registrar is responsible and shall provide customer support for all Registrars’ Registered Name Holders in the Registry TLD. In providing Customer Support, Registrar shall provide support to accept (i) orders for registration, cancellation, modification, renewal, deletion, redemptions or transfer of Registered Names and
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Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, deletion or transfer of Registered Names and (ii) customer service (including domain name support for IDN domain names in Chinese script) and billing and technical support to Registered Name Holders and (iii) provisioning of IDN registrations in EPP. Registrar shall publish to Registered Name Holders emergency contact information for critical situations such as domain name hijacking.
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Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, deletion or transfer of Registered Names and (ii) customer service (including domain name record support) and billing and technical support to Registered Name Holders. Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency contact or 24/7 support information for critical situations such as domain name hijacking. Data Submission Requirements. As part of its registration and sponsorship of Registered Names in the Registry TLD, Registrar shall submit complete data as required or permitted: (a) by Verisign’s Registry Agreement with ICANN, as may be amended from time to time; and/or (b) by technical specifications of the System that are made available to Registrar by Verisign from time to time (collectively the “Required Data Elements”). Registrar shall submit any corrections or updates from a Registered Name Holder relating to the registration information for a Registered Name to Verisign in a timely manner.
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Registrar Responsibility for Customer Support. Registrar shall provide customer support for all Registrars’ Registered Name Holders in the Registry TLD. In providing customer support, Registrar shall provide “live” support during business hours for (i) orders for registration, cancellation, modification, renewal, deletion, redemptions or transfer of Registered Names and (ii) customer service (including domain name record support) and billing and technical support to Registered Name Holders, and shall provide online support tools on a 24/7 basis for such functions and issues. Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency abuse and transfer contacts available “live” on a 24/7 basis for support for critical situations such as, without limitation, domain name theft, hijacking, spamming, phishing, and pharming. In the event that a Registered Name Holder advises Registrar that a Registry TLD domain name has been transferred to another registrant without the Registered Name Holder’s authorization, Registrar shall pursue the return on the domain name from the gaining registrar and, if not successful, Registrar shall thereafter at a minimum pursue a Request for Enforcement (First Level Dispute) pursuant to the ICANN Registrar Transfer Dispute Resolution Policy seeking a return of the domain name.‌
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Registrar Responsibility for Customer Support. Registrar shall provide (i) support to accept orders for registration, cancellation, modification, renewal, redemption, deletion (at Registrar's discretion), or transfer of Registered Names and (ii) customer service and billing and technical support to Registrants. Notwithstanding the foregoing, Registrar reserves the right to stop sponsoring new registrations of Registered Names, and in such event, Registrar will not be required to provide registrations, renewals, redemptions or transfer of Registered Names. Registrar shall publish to Registrants emergency contact information for critical situations such as domain name hijacking.
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Related to Registrar Responsibility for Customer Support

  • Customer Responsibility You agree that you are responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for the Service, or for software or other merchandise purchased through the Service, or any other expenses incurred in accordance with the terms of this Agreement. You agree that you are responsible for backing up (a) any data you submit, receive or transfer over the Service, including, without limitation, your email; and (b) any data, files, programs, or applications on any device you connect to the Service. You acknowledge that you are aware that content accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of your account by minors. You ratify and confirm any obligations incurred by a minor using your account.

  • Customer Responsibilities Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Services, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from the Services and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded to the Services.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.