Support Information Clause Samples

Support Information. Service and Support will apply to the primary installation of the Custom Software. This section provides the information for notifying CCS of any Support issue. CCS support can be accessed as follows: General Support Number: 1-877-977-9425 or 416-977-9425, Ext. 1 Emergency Support Number: 1-877-977-9425 or 416-977-9425, Ext. 3 Support Email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Fax: ▇-▇▇▇-▇▇▇-▇▇▇▇ The core business hours for CCS are 8:30 am to 4:30 pm EST. · CCS support will be available/reachable 24 Hours/Day, 365 Days/Year through the Emergency Support Number. · Support will be provided by telephone, remote access Or if necessary, on site.

Support Information. Should Online BVI or Company at any time develop support information for end users regarding the Company-Skype Branded Application (“Support Information”), all such Support Information must receive the prior written approval of Skype, which approval shall not be unreasonably withheld. Should Online BVI, or the Company, at any point during the Term, remove such Support Information from the Company-Skype Branded Web Site, the Company will, and Online BVI will cause the Company to, provide a link to the relevant Skype Software customer support page on the Skype Site in a prominent position on the Company-Skype Branded Web Site.

Support Information. To ensure quick and efficient support, please provide the following information with all support requests: a) Customer and reporting individual name b) Full problem description c) Step-by-step instructions on how to repeat the problem d) Any log messages associated with the incident (browser, network, and/or Informer logs) e) Screenshots of any erroneous behavior of the user interface f) Any other information you may think will help us resolve your issue g) As applicable, Informer Cloud URL Failure to provide any of the above when appropriate for the incident may result in a prolonged time to resolution for which Entrinsik shall not be responsible.

Support Information. Upon payment of the fees applicable to the Term and Support Tier selected on the Order Form (“Fees”), Iternal agrees to provide the Support Tier selected by the Customer on the Order Form, for the duration of the Term, and solely for the Covered Solutions.

Support Information. 7.1. Sustainability 7.2. Potential Risks and Mitigation Strategy 7.3. Potential Gender, Environmental and Social Impacts

Support Information. The following information is requested to open an issue with Check Point TAC:  CCSP must provide Check Point’s Technical Representatives with Customer details when they open Service Requests (SR), including, but not limited to, the company name, UC number, Customer name, e-mail, and phone, and the date that the Customer opened the SR with the CCSP.  Execute debug information, divert the output to a file, and attach the file to a web request.  Describe the hardware platform(s) involved in this issue, including the amount of memory, disk space, and NIC card types (manufacturer and model).  Describe the operating system(s) involved in this issue, including the version number and patch level information.  Provide a detailed description of the problem or issue, including any symptoms noted, any patterns seen and any specific error messages received.  Log file contains relevant log errors.  Any kind of technical information and network environment information that Check Point’s TAC engineer defines as necessary to solve the issue.  Check Point may ask for remote access to the Customer’s environment where the issue occurred. CCSP will be asked to provide or verify the information needed for the understanding and resolution of the problem. Check Point understands that due to unusual circumstances, it may not always be feasible to include all of this information. In order to provide better service to the CCSP, Check Point requests that this information and additional information (as needed), be provided as soon as possible, as access to the appropriate data and information facilitates Problem Resolution. If it is not possible to provide this information, Check Point may be hindered in the ability to bring timely resolution to an issue.

Support Information. Licensor will provide to HPD, at no cost, the Support Information listed in Appendix III. HPD may use, copy and distribute this information as needed to assist HPD with its support of Customers.

Support Information. As a condition precedent to UGAA’s obligation to pay amounts applied for, CM shall provide the additional information set forth in ¶ I(N) with each Preconstruction Payment Application (as well as any other documents requested by the ADR to substantiate a Payment Application). Payment Applications submitted in final form by CM shall reflect comments received from the ADR with respect to draft proposed applications.

Support Information. Supplier will provide HP information to enable HP to train its support personnel on the Licensed Software. This includes, but is not limited to, information on troubleshooting techniques and diagnostics, performance tuning, and software and internal data structure design overview.Supplier will provide ongoing information on known problems and open problems under investigation, bug fixes, and enhancement requests. Supplier will provide a summary of changes to software and documentation with updates. If HP requires Supplier to conduct training sessions, the parties will mutually agree upon terms, conditions, schedules and fees for such training.