REPAIR SERVICE RESPONSE Sample Clauses
The REPAIR SERVICE RESPONSE clause defines the obligations and timelines for a service provider to respond to repair requests from a customer. Typically, it specifies the maximum allowable time for acknowledging and addressing reported issues, and may outline different response times based on the severity or type of problem. This clause ensures that customers receive timely support for repairs, minimizing downtime and providing clear expectations for service responsiveness.
REPAIR SERVICE RESPONSE. 3.1 AT&T OKLAHOMA’s technicians will provide repair service that is at least equal in quality to that provided to AT&T OKLAHOMA’s End Users; trouble calls from CLEC will receive response time and priorities that are at least equal to that of AT&T OKLAHOMA’s End Users. CLEC and AT&T OKLAHOMA agree to use the severity and priority restoration guidelines set forth in AT&T OKLAHOMA MMP ▇▇-▇▇-▇▇▇ dated April 1996, and as subsequently modified.
REPAIR SERVICE RESPONSE. 3.1 AT&T’s technicians will provide repair service that is at least equal in quality to that provided to AT&T’s End Users; trouble calls from CLEC will receive response time and priorities that are at least equal to that of AT&T’s End Users. CLEC and AT&T agree to use the severity and priority restoration guidelines set on AT&T’s CLEC Online web site.
REPAIR SERVICE RESPONSE. 3.1 AT&T ARKANSAS’ technicians will provide repair service that is at least equal in quality to that provided to AT&T ARKANSAS’ customers; trouble calls from CLEC will receive response time and priorities that are at least equal to that of AT&T ARKANSAS’ customers. CLEC and AT&T ARKANSAS agree to use the severity and priority restoration guidelines set forth in AT&T ARKANSAS MMP ▇▇-▇▇-▇▇▇ dated April 1996, and as subsequently modified.
REPAIR SERVICE RESPONSE. 3.1 SBC KANSAS’ technicians will provide repair service that is at least equal in quality to that provided to SBC KANSAS’ customers; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC KANSAS’ customers. CLEC and SBC KANSAS agree to use the severity and priority restoration guidelines set forth in SBC KANSAS MMP ▇▇-▇▇-▇▇▇ dated April 1996, and as subsequently modified.
REPAIR SERVICE RESPONSE. SBC-ASI/13State will provide repair service that is at least equal in quality to that provided to SBC-ASI/13State End Users. Trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC-ASI/13State’s End Users.
REPAIR SERVICE RESPONSE. SBC TEXAS technicians will provide repair service that is at least equal in quality to that provided to SBC TEXAS End Users; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC TEXAS End Users. The CLEC and SBC TEXAS agree to use severity and priority restoration guidelines.
REPAIR SERVICE RESPONSE. 4.1 SWBT technicians will provide repair service that is at least equal in quality to that provided to SWBT customers; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SWBT customers. CLEC and SWBT agree to use the severity and priority restoration guidelines set forth in SWBT MMP ▇▇-▇▇-▇▇▇ dated April 1996, and as subsequently modified.
REPAIR SERVICE RESPONSE. 3.1 SBC MISSOURI technicians will provide repair service that is at least equal in quality to that provided to SBC MISSOURI End Users; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC MISSOURI End Users. CLEC and SBC MISSOURI agree to use the severity and priority restoration guidelines.
REPAIR SERVICE RESPONSE. ASI-North will provide repair service that is at least equal in quality to that provided to ASI-North Retail Customers. Trouble calls from CLEC will receive response time and priorities that are at least equal to that of ASI-North Retail Customers.
REPAIR SERVICE RESPONSE. 3.1 SBC ARKANSAS technicians will provide repair service that is at least equal in quality to that provided to SBC ARKANSAS End Users; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC ARKANSAS End Users. CLEC and SBC ARKANSAS agree to use the severity and priority restoration.