Resolving Complaints Sample Clauses
The Resolving Complaints clause outlines the procedures and steps that parties must follow when a complaint or dispute arises under the agreement. Typically, it requires the complaining party to notify the other party in writing, after which both parties may be required to engage in good faith discussions or mediation to resolve the issue. This clause ensures that disagreements are addressed systematically and fairly, helping to prevent escalation and providing a clear path toward resolution.
Resolving Complaints. If the User is the subject of a complaint submitted by a third party to Ryerson concerning misuse of the Shield or raising concerns as to the User’s adherence to The Standards, or any other concerns relating to The User’s compliance under the Program, The User shall cooperate with Ryerson in resolving the complaint according to the complaint processes detailed in Schedule D.
Resolving Complaints. We strive to resolve complaints or concerns about the Account in a fair and timely manner. If, however, any complaint or concern about the Account has not been resolved to your satisfaction, please contact: BMO Financial Group Ombudsman ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ Call: ▇-▇▇▇-▇▇▇-▇▇▇▇ Fax: ▇-▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ If, within 180 days of your receipt of our written response, you are not satisfied with the resolution of your complaint or concern, you may contact the Ombudsman for Banking Services and Investments at: Ombudsman for Banking Services and Investments ▇▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇ P.O. Box 5 Toronto, ON M5H 2Y4 Call: ▇-▇▇▇-▇▇▇-▇▇▇▇ Fax: ▇-▇▇▇-▇▇▇-▇▇▇▇ In the complaints handling process for Canadian financial institutions, including us, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation. You may contact the Financial Consumer Agency of Canada by writing to: Financial Consumer Agency of Canada, 6th Floor, Enterprise Building, ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇. West, Ottawa, Ontario K1R 1B9.
Resolving Complaints. The professional staff and the Board of Education recognize the necessity of open, free, two-way communication. The solicitation of individual complaints by teachers, administrators, or individual Board Members can close those channels of communication. The following steps or procedures shall insure that all complaints and concerns will first be heard at the level most likely to offer a rapid and proper solution.
A. A complaint received by an individual Board member directed toward members of the teaching staff shall be referred to the Superintendent.
B. The Superintendent shall inform the building principal where the teacher is assigned of the complaint.
C. The building principal will inform the classroom teacher of the complaint directed toward him/her and offer him/her an opportunity to settle the complaint. The building principal will offer his/her assistance in helping the teacher solve the problem. This insures that the classroom teacher has an opportunity to attempt a solution to the problem before it begins its route back in the direction of the Board of Education. A complaint directed toward the administration shall follow the same steps entering the communication process at the appropriate level. (Example: A Teacher’s complaint to the Superintendent about his principal shall be referred to the principal for a solution before the Superintendent attempts to solve the problem.
D. If a teacher attends a conference with a principal, or supervisor, or parent that becomes abusive in nature, the teacher, principal or supervisor may leave immediately.
E. If a principal or supervisor schedules a conference with a teacher that will result in a written reprimand directed to the personnel file, the teacher may choose to be accompanied by a representative of the MREA.
F. Should the Administration receive any complaint concerning a member of the bargaining unit from any source, the teacher shall be notified without delay (unless legally prohibited).
1. In no event shall such notice be delayed for investigatory reasons.
2. For purposes of compliance, information that an outside agency is pursuing an investigation of an employee, shall not constitute a “complaint”, if no investigation or action likely to affect employment is taken by the Board or Administration as a result of the information.
Resolving Complaints. We consider Internal Dispute Resolution (IDR) to be an important and necessary first step in the complaint handling process as it gives us an opportunity to hear when we do not meet our customers’ expectations and address them genuinely, efficiently and effectively. You can raise your concern or complaint with us by:
a) Speaking to a member of our staff directly;
b) telephoning 1300 236 344;
c) website ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇-▇▇;
d) secure email by logging into e-banking; or
e) contacting us through a Bendigo Bank social media channel If you are not satisfied with the outcome of a complaint, the Customer Feedback Team is able to assist: You can contact the Customer Feedback Team by: a) telephoning – 1300 361 911 between 8:30am and 5:00pm (AEST/AEDT), Monday to Friday
b) emailing – ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇
c) by completing the relevant Customer Feedback form online or sending a letter to the Customer Feedback Team, Reply Paid 480 Bendigo, Vic, 3552 Alternatively you may refer your complaint directly to the appropriate External Dispute Resolution scheme. We are a member of the Australian Financial Complaints Authority (AFCA). You can contact AFCA at: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ Website: ▇▇▇.▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇▇.▇▇ Time limits may apply to refer a complaint to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if, or when the time limit relevant to your circumstances expires. If your complaint relates to how we handle your personal information you can also contact the Office of the Australian Information Commissioner (OAIC) GPO Box 5218 Sydney NSW 2001 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ Email: ▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇ Web: ▇▇▇.▇▇▇▇.▇▇▇.▇▇
Resolving Complaints. If You are not satisfied with any part of Your service, please email ▇▇▇▇▇▇@▇▇.▇▇.▇▇ or call us on ▇▇▇▇ ▇▇▇ ▇▇▇▇. We will assess Your complaint and do all We reasonably can to resolve this situation to Your satisfaction.
Resolving Complaints. The Employer and the Union agree to co-operate in resolving in a confidential manner all complaints of discrimination and/or harassment that may arise.
Resolving Complaints. Members (Uses and Providers) agree to act in good faith and resolve issues between themselves. Fresh Homemade Tortillas reserves the right to get involved and carry out these Terms including but not limited to account User account cancellation and Provider agreement termination.
Resolving Complaints. The Operator must co-operate with TfNSW in the resolution of any alleged breach of the Privacy Laws, a privacy policy or an approved privacy code, arising out of or in connection with this Contract.