Response Targets Clause Samples

The Response Targets clause defines the specific timeframes within which a party must respond to requests, inquiries, or actions stipulated in the agreement. Typically, it sets out deadlines for acknowledging receipt, providing information, or taking required steps, such as responding to a service request within 24 hours or addressing a complaint within five business days. By establishing clear expectations for response times, this clause helps ensure timely communication and accountability, reducing misunderstandings and delays between the parties.
Response Targets. PowerSchool will make commercially reasonable efforts to ensure that submitted cases are assigned the proper level of priority. “Response Time” is the time it takes before a support agent makes initial contact with the Technical Contact individual who submitted the Case. Except for Priority 0 cases logged by the Customer, response times are calculated within Standard Support Hours. Response Time is not a resolution goal and should not be interpreted as a guarantee of service. PowerSchool will use commercially reasonable efforts to adhere to the time frames listed below. Contractor does not provide resolution targets and Response Time should not be interpreted as a commitment regarding resolution timeframes. Priority 0 – Urgent 1 hour Priority 1 – Critical must have 4 hours Priority 2 – Must have not critical 8 hours Priority 3 – Nice to have 2 business days
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Response Targets. Unitrends Technical Support follows a tiered response target system based on issue severity, as defined below. Unitrends will use commercially reasonable efforts to meet response targets but cannot guarantee meeting response targets. Note that Cases generated at the end of the Contract Coverage Hours, for which the Case response target rolls to the next business day, will be responded to the next business day. Severity Level Definition Response Target Severity 1 One or more of the following: • The Customer’s production server or other mission critical system(s) are down • A substantial portion of the Customer’s mission critical data is at a significant risk of loss or corruption • The Customer has had a substantial loss of service • The Customer’s business operations have been severely disrupted • The Customer has not met a major milestone in a required test system • An issue in which the product causes the Customer’s network or system to fail catastrophically or that compromises overall system integrity or data integrity when the product is installed or when it is in operation (i.e., causing a system crash, loss or corruption of data, or loss of system security) and significantly impacts the Customer’s ongoing operations in a production environment. Requires an immediate workaround or solution. One (1) Business Hours Severity 2 • A problem or issue is adversely impacting production operations, but the production system is not down; product operates, but is seriously restricted. Three (3) Business Hours
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Response Targets. Response targets quoted are target times for an engineer to respond after a fault is reported by the Customer and are given in good faith only to indicate the speed of service that is typically given. These are outlined in the Service Description. Time is not of the essence in relation to these response times and no guarantee or commitment is given in relation to response times or the time required for resolving incidents.
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Response Targets. The following table defines severity class level response timeframes, effort required until resolution, and update frequencies currently employed by XXXX Support staff: Class 1 No greater than four hours if reported between 9 AM and 1 PM on normal business days at XXXX's business location. Errors reported other times will receive a response within four hours on the next normal business day at XXXX's business location. Constant effort during normal business hours until relief is provided in the form of a Work-Around or a software hotfix. As mutually agreed but at a minimum, every business day during normal business hours at XXXX's registered business location unless both Parties have agreed to a different frequency.
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Response Targets. Individual Force requirement is shown below and are estimated based on known positions at the time of tender and therefore they maybe subject to amendment
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Response Targets. SRSB will use its best commercial efforts to meet the targets set out in this Schedule for the Software Maintenance.
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Response Targets. STSB will use its best commercial efforts to meet the targets set out in this Schedule for the Software Maintenance.
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Related to Response Targets

  • STATEWIDE ACHIEVEMENT TESTING When CONTRACTOR is a NPS, per implementation of Senate Bill 484, CONTRACTOR shall administer all Statewide assessments within the California Assessment of Student Performance and Progress (“CAASPP”), Desired Results Developmental Profile (“DRDP”), California Alternative Assessment (“CAA”), achievement and abilities tests (using LEA-authorized assessment instruments), the Fitness Gram, , the English Language Proficiency Assessments for California (“ELPAC”), and as appropriate to the student, and mandated by LEA pursuant to LEA and state and federal guidelines. CONTRACTOR is subject to the alternative accountability system developed pursuant to Education Code section 52052, in the same manner as public schools. Each LEA student placed with CONTRACTOR by the LEA shall be tested by qualified staff of CONTRACTOR in accordance with that accountability program. ▇▇▇ shall provide test administration training to CONTRACTOR’S qualified staff. CONTRACTOR shall attend LEA test training and comply with completion of all coding requirements as required by ▇▇▇.

  • Program Objectives Implement a rigorous constructability program following The University of Texas System, Office of Capital Projects Constructability Manual. Identify and document Project cost and schedule savings (targeted costs are 5% of construction costs). Clarification of Project goals, objectives.

  • Response to Objections Each Party retains the right to respond to any objection raised by a Participating Class Member, including the right to file responsive documents in Court no later than five court days prior to the Final Approval Hearing, or as otherwise ordered or accepted by the Court.

  • Safety Objectives 55.1 The Parties recognise the potentially hazardous nature of the construction industry. To this end, the Parties to the Agreement are committed to continuous improvement in occupational health and safety standards through the implementation of an organisational framework which involves all Parties in protecting Employees’ health and safety. 55.2 In meeting these objectives, the Parties have agreed to consider a broad agenda through the consultative processes established by this Agreement. Such an agenda will include: (a) measures designed to include the safe operation of plant and equipment; (b) training issues including specific hazards, health and safety systems, and site induction; (c) management of occupational health and safety through a comprehensive approach which aims to control hazards at their source, reduce the incidence and costs of occupational injuries and illnesses; and (d) risk of fatigue (see clauses 38.5 and 38.6). 55.3 The Employer will comply with all relevant work health and safety legislation, including the OHS Act, workers compensation legislation, regulations, codes of practice and relevant and appropriate Australian and Industry Standards produced or recognised by WorkSafe Victoria.

  • Targets and Milestones For the purposes of this Access Agreement, the University of Bristol will assess progress in widening participation against a combination of progress measures which, between them, are designed to assess: • The specific impact of a number of key outreach initiatives. • Year on year progress in diversifying our applicant and student population. • Year on year progress in improving conversion of under-represented applicants. Bearing in mind the range of outreach activities which we plan to offer, we intend to measure year on year progress in attracting a wider pool of applicants by focusing particularly on each of the following categories (although additional measures included in our 2012 Agreement have also been retained for continuity of monitoring): • Applicants from low performing schools • Applicants from socio-economic groups 4-7 • Local applicants Progress measures for each of these are provided at Appendix Four. In each case, we have included new measures, to assess improvements in application to intake conversion. As far as possible, measures have been calculated taking account of the expected impact of a number of specific outreach initiatives (the Access to Bristol scheme, summer school programme and personal adviser scheme), each of which also has more detailed performance targets associated with them (also detailed at Appendix Four). Measurement of the University’s intake profile will be focused on the low school performance category, reflecting the role which this plays in our contextual approach to admissions. Measures relating to mature student intake have been included for continuity. The recent decision to grow our undergraduate numbers substantially means that continuing to measure progress in diversifying intake by looking at under-represented groups as a percentage of total intake is no longer meaningful. For each intake-related measure, we have therefore added the number of students which the original percentages might have been expected to deliver. Monitoring against these numbers will give a more accurate picture of progress. All progress measures have been informed by more detailed analysis of progress against the institutional milestones detailed in Appendix Two and will be re-calculated annually to reflect assessment of our progress to date. In addition, it should be noted that we intend to carry out further research, for example, to better understand the impact of educational standards in the Bristol area on our ability to progress at the specified rates; we may need to adjust the progress measures contained in this agreement for future years to reflect the findings.