Return Material Authorization (RMA) Clause Samples
A Return Material Authorization (RMA) clause establishes the process by which a buyer can return goods to the seller, typically due to defects, incorrect shipments, or warranty claims. This clause outlines the steps required to obtain authorization, such as contacting the seller, providing product details, and receiving an RMA number before shipping items back. Its core function is to streamline and formalize the returns process, ensuring both parties have clear expectations and reducing disputes over returned merchandise.
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Return Material Authorization (RMA) a. End Users supported by a Reseller should contact the Reseller directly for instructions on how to obtain a Return Material Authorization (RMA).
b. End Users supported directly by Vocera should request a Return Material Authorization (RMA) number by logging into the Technical Support Portal at: ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/s/ and opening an RMA case. Alternatively, End Users may open a RMA case by calling Technical Support using the contact information posted at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/us/en/acute-care/vocera/support.html. Upon authorization of the return, the End User will be provided with an RMA number which will be valid for thirty (30) days from the date of issuance. Full instructions, including diagnostic criteria and information regarding eligible warranty returns, are available on the Vocera Technical Support Portal. Assistance in using the Vocera Technical Support Portal may be obtained by sending an email to ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇.
c. Once an RMA number is issued, please properly package the equipment being returned and label the outside of the package with the assigned RMA number. End User will be provided with a shipping address when an RMA is authorized. End User is responsible for shipping charges (including shipping insurance) to return products to Vocera. Vocera is responsible for shipping charges to return to End User any products repaired or replaced in accordance with the applicable warranty (including Customer Care provisions, if applicable). Repaired or replace Vocera badges will be in reset to a default state of the then-current Vocera firmware release for the badge. Product returned to Vocera without an active RMA number, or product which does not match the RMA case details or does not qualify for warranty support may be returned to the End User by Vocera as is and without repair.
Return Material Authorization (RMA). All returns shall be handled in accordance with QUALCOMM's RMA Procedures. For each repair requested during the term and for Customer's return of any part(s) for repair, Customer shall request an RMA Number. Any unauthorized part received by QUALCOMM will be returned at the Customer's sole expense. If RMA number is issued by QUALCOMM and QUALCOMM fails to receive Customer's defective part within thirty (30) days of issuance of the RMA number, QUALCOMM reserves the right to cancel the RMA upon written notice to Customer, and retain any monies received by the Customer for said repair. Customer may cancel an RMA prior to Customer's shipment of part(s) upon written notice to QUALCOMM. Upon receipt of Customer's notice, QUALCOMM will cancel the associated RMA number. Information in the form of Exhibit A hereto will be required prior to each repair.
Return Material Authorization (RMA). SUPPLIER shall provide BUYER with RMA procedures. The following procedure shall apply to SUPPLIER’s Repair of Products.
Return Material Authorization (RMA) a. End Users supported by a Reseller should contact the Reseller directly for instructions.
b. End Users supported directly by Vocera should request a Return Material Authorization (RMA) number by logging into the Technical Support Portal at: ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ and opening an RMA case. Alternatively, End Users may open an RMA case by calling Technical Support using the contact information posted at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇-▇▇. Upon authorization of the return, the End User will be provided with an RMA number, which will be valid for thirty (30) days from the date of issuance. Full instructions, including diagnostic criteria and information regarding eligible warranty returns, are available on the Vocera Technical Support Portal. Assistance in using the Vocera Technical Support Portal may be obtained by sending an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. Once an RMA number is issued, please properly package the equipment being returned and label the outside of the package with the assigned RMA number. End User will be provided with a shipping address when an RMA is authorized. End User is responsible for shipping charges (including shipping insurance) to return products to Vocera. Vocera is responsible for shipping charges to return to End User any products repaired or replaced in accordance with the applicable warranty (including Customer Care provisions, if applicable). Repaired or replace Vocera badges will be in reset to a default state of the then- current Vocera firmware release for the badge. Product returned to Vocera without an active RMA number, or product which does not match the RMA case details or does not qualify for warranty support may be returned to the End User by Vocera as is and without repair.
Return Material Authorization (RMA) a. End Users supported by a Reseller should contact the Reseller directly for instructions.
b. End Users supported directly by Vocera should request a Return Material Authorization (RMA) number by logging into the Technical Support Portal at: ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ and opening an RMA case. Alternatively, End Users may open a RMA case by calling Technical Support using the contact information posted at ▇▇▇.▇▇▇▇▇▇.
Return Material Authorization (RMA) a. End Users supported by a Reseller should contact the Reseller directly for instructions.
b. End Users supported directly by Vocera should request a Return Material Authorization (RMA) number by logging into the Technical Support Portal at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/us/en/acute-care/vocera/support.html and opening an RMA case. Alternatively, End Users may open a RMA case by calling Technical Support using the contact information posted at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/us/en/acute-care/vocera/support.html. Upon authorization of the return, the End User will be provided with an RMA number which will be valid for thirty (30) days from the date of issuance. Full instructions, including diagnostic criteria and information regarding eligible warranty returns, are available on the Vocera Technical Support Portal. Assistance in using the Vocera Technical Support Portal may be obtained by sending an email to ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇.
c. Once an RMA number is issued, please properly package the equipment being returned and label the outside of the package with the assigned RMA number. End User will be provided with a shipping address when an RMA is authorized. End User is responsible for shipping charges (including shipping insurance) to return products to
Return Material Authorization (RMA). Buyer will not make any returns to Seller without first obtaining a written Return Material Authorization (RMA) number, which shall be promptly issued by Seller upon request by Buyer. All Products for which refund and/or replacement is sought and all returns shall be marked with a Return Material Authorization number issued by Seller to enable tracking. Buyer agrees to pay Seller the full purchase price in connection with any returned wafers or Products which Seller determines were within Seller’s specifications at the time of initial delivery to the carrier or at the time of return to Seller. Generally, Seller will analyze authorized returns within four (4) working weeks of receipt by Seller, and promptly thereafter report on the results. Buyer agrees to cooperate in good faith with Seller to resolve any problems that may arise and to promptly send Seller the results of all tests and analyses concerning Products.
Return Material Authorization (RMA). After attempts to correct the problem with customer’s assistance, if the Product must be returned to Xantrex LLC or designated service partner for replacement or repair, the customer must return it to the original place of purchase or obtain a Return Material Authorization (RMA) number and the correct return center "Ship To" address. Product shipments will be refused and returned at your expense if they are unauthorized or returned without an RMA number clearly marked on the outside of the shipping box or if they are shipped collect or if they are shipped to the wrong location. When you contact Xantrex LLC to obtain service, please have your instruction manual ready for reference and be prepared to supply: • The serial number and product code of your Product • Information about the vehicle and lithium system installation date. • Information about the failure and/or reason for the return • Your purchase order number or original purchase receipt
Return Material Authorization (RMA). For material return, Catalytica operates a paperless, computer-supported system. The following procedure will be followed:
Return Material Authorization (RMA). SMIC strives to maintain high quality and reliability standards in fabrication. All Contract Wafers good for shipping shall have passed necessary criteria. If Spansion rejects a Contract Wafer during the Warranty Period, Spansion shall request, within one (1) year of receipt of the Contract Wafers, SMIC’s authorization to return any Contract Wafers. In such circumstances, Spansion and SMIC will confer and determine the reason for the rejection of the Contract Wafers, and SMIC will immediately exercise its commercially reasonable efforts to develop and implement a corrective action plan to address the manufacturing-related issues or defects relating to the SMIC Process. All Contract Wafers that are properly rejected due to failure to meet Wafer Standards and that are confirmed by SMIC to be nonconforming may be returned to SMIC for a refund of the purchase price stated in the applicable Addendum or may be retained by Spansion subject to an agreed upon credit being issued by SMIC. For such properly rejected Wafers that Spansion returns to SMIC for a refund of the purchase price, SMIC will be responsible for Spansion’s shipping cost, customs and export costs and insurance. Title and risk of loss of damage to RMA material will pass to SMIC at Spansion’s docks.