Server Uptime Clause Samples

Server Uptime. Consignor monitors Server Uptime by submitting regular requests on the Consignor Cloud Platform to check whether the service is alive. The Uptime is calculated as the percent of successful requests from the total number of requests made. Planned maintenance is excluded in calculating Server Uptime. Guaranteed Server Response Time: Measured as processing time from start to end at Consignor servers, excluding any third-party services Successfully meeting these metrics is contingent on full compliance by the Customer with Consignor’s system requirements, which are available in Consignor Help Center. Guaranteed First Response Time: The time elapsed from a customer enquiry is registered received in Consignor’s customer service system until the Customer receives a first reply from a Consignor representative by phone or email. Target Resolution Time: The time elapsed from an Incident is registered received in Consignor’s customer service system until the Customer is notified that the Incident is solved. Customer Update Frequency: The time elapsed between each time the Customer is notified by a Consignor representative of the status of a reported Incident until the Incident is solved. Measurement starts from the Incident is first registered in Consignor’s customer service system. For all Customer Service metrics, measurement is calculated as a percentage of all solved enquiries from the Customer that meet the performance target, divided by all solved enquiries received from the Customer over a given period. The SLA measurement period is provided in Table 1.
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Server Uptime. Sublicensor will provide 99.0% uptime for the KABN ID Platform. This excludes any planned outages due to preventive maintenance or upgrade installation. Sublicensor will conduct planned preventive maintenance and upgrade installations at regular intervals. Maintenance and upgrades are generally scheduled on the weekends (Saturday evening EST) during low volume hours to minimize impact on Sublicensee. This will include providing routine server maintenance as well as any connections between the servers and the Sublicensee that may be required. Most preventive maintenance and upgrade installations will not impact Sublicensee. If any issue is detected for which a service outage becomes necessary, at Sublicensor’s reasonable discretion to rectify the detected issue, Sublicensor will provide 48 hours’ notice before undertaking any planned maintenance. Sublicensor shall promptly inform Sublicensee upon resolution of any service issue once service has been restored. Sublicensor will offer the following commitment for Response to technical issues: Priority Category SLA – Standard Support Priority 1 30 min Priority 2 1 hour Priority 3 1 business day
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Server Uptime. Focus commits to provide 99.7% uptime for all servers, Focus has disaster recovery plan to put back the application online within maximum twenty-four (24) hours with no data loss.
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Server Uptime. 8.1. In the event that the System shall be hosted on Our Servers, Nubo shall make commercial reasonable efforts (unless You subscribed for a Trial Edition only) to make sure the System will be reachable from the global internet. However, we cannot commit to a certain level of accessibility since many possible situations may cause Our Servers, from time to time, not to be reachable, and such situations are beyond Our control, such as any of the following: 8.1.1. Hardware Maintenance – occasions in which the hardware in Our Servers may need maintenance or replacement (including a defined weekly maintenance as published in Nubo' website). 8.1.2. Software Maintenance – occasions in which software updates will be required.
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Server Uptime. Server Uptime is the total time in a calendar month that a HostNexus server is available through the Internet, provided that Client has established connectivity. HostNexus takes responsibility for Server and Network availability within their network; however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Servers and Network will be available to clients free of Network Outages that render 100% packet loss, 99.9% of each calendar month.
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Related to Server Uptime

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • Local Circuit Switching Capability, including Tandem Switching Capability 4.2.1 Local circuit switching capability is defined as all line-side and trunk-side facilities, plus the features, functions, and capabilities of the switch. The features, functions, and capabilities of the switch shall include the basic switching function of connecting lines to lines, lines to trunks, trunks to lines, and trunks to trunks. Local circuit switching includes all vertical features that the switch is capable of providing, including custom calling, custom local area signalling service features, and Centrex, as well as any technically feasible customized routing functions. 4.2.2 Notwithstanding BellSouth’s general duty to unbundle local circuit switching, BellSouth shall not be required to unbundle local circuit switching for ▇▇▇▇ when ▇▇▇▇: (1) serves an End User with four (4) or more voice-grade (DS0) equivalents or lines served by BellSouth in Zone 1 of one of the following MSAs: Atlanta, GA;

  • Server Software Subject to the terms and conditions of this ▇▇▇▇, Vocera grants you the non-exclusive right to (i) install and run (“Use”) the Server Software on computer systems (each, a “Server Computer”) located at End User’s Facilities in the geographic territory designated above (“Territory”); (ii) to Use the Client Software in conjunction with Authorized Client Devices and such Server Computers; and (iii) for pilot licenses for certain Software provided on a trial basis, use such Software for the limited term specified by Vocera in writing. You may Use the standard Server Software on one primary Server Computer (or a primary cluster of computers suitably configured for productive use of the Server Software). You may install backup copies of the Server Software on backup Server Computers to provide redundancy in the event of failure of the primary Server Computer(s) but, unless you have acquired additional licenses or a failover license from Vocera, you may not run such backup or additional copies concurrently with the primary copies. Vocera grants you the right to use the applicable License Key issued by Vocera only to enable Use of the Server Software in conjunction with the licensed Server Computers. Server Software may be licensed for a Subscription Term as specified in the Quote.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Workstation/Laptop encryption All workstations and laptops that process and/or store County PHI or PI must be encrypted using a FIPS 140-2 certified algorithm which is 128bit or higher, such as Advanced Encryption Standard (AES). The encryption solution must be full disk unless approved by the County Information Security Office.