Service Credit Request Clause Samples
A Service Credit Request clause outlines the process by which a customer can formally request compensation, typically in the form of service credits, when a service provider fails to meet agreed-upon performance standards. This clause usually specifies the conditions under which a request can be made, the documentation required, and the timeframe for submitting such requests. By establishing a clear procedure for addressing service shortfalls, the clause ensures accountability and provides a structured remedy for service disruptions or failures.
Service Credit Request. In order to receive Service Credits, Customer must notify Riverbed within thirty (30) days of the last calendar day of the month in which the Monthly Uptime Percentage was less than the Service Availability Commitment. Failure to comply with this requirement will forfeit Customer’s right to receive a Service Credit.
Service Credit Request. Client must submit a written request to claim a Service Credit no later than thirty (30) days following the event which gives rise to Client’s right to request the Service Credit. Failure to request an allowance within such period shall constitute a waiver of any claim for a Service Credit.
Service Credit Request. In order to receive a service credit under this service level agreement, Customers must request a service credit by emailing ▇▇▇@▇▇▇▇▇▇▇▇.▇▇.▇▇, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement.
Service Credit Request. In order to receive a Service Credit as described herein, You must request a Service Credit within 30 calendar days from the end of the month in which the Service Availability was not met, and You must provide details of the claim, as reasonably requested by eLabNext. The request must be submitted by sending an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ with as subject Service Credit Claim (SCC). Any claim request which is successfully submitted will receive a response indicating the request was received. If You do not receive this response, the claim is deemed not received by eLabNext and You must resubmit Your claim in order for eLabNext to consider the request for a Service Credit. You are not eligible for any service credit under this Service Level Commitment if Your account is past due or in default concerning any payment or any material contractual obligations to eLabNext. The Service Credit is valid for up to two years from the quarter for which the credit is issued.
Service Credit Request. In order to receive a service credit under this service level agreement, Customers must request a service credit by emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customers current Subscription Term will be extended to include the additional service credit period. Workbooks will endeavour to provide Technical Support for Customers between 9:00am until 5:00pm GMT weekdays, excluding Public Bank Holidays in England & Wales. When the Customer logs a Technical Support Case, Workbooks will prioritise the call and respond as defined in the table below. One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties. Respond to all calls within 1 hour. Respond to all calls within 1 hour. As soon as possible but no later than within one Day of the call.
Service Credit Request. To receive a Service Credit, Customer must submit a request for a Service Credit by opening a ticket in Alvaria’s Customer Care case management system. To be eligible, the Service Credit request must be received by Alvaria within 30 days from the end of the month in which the Downtime giving rise to the request occurred. If the Downtime is confirmed by ▇▇▇▇▇▇▇, then Alvaria will issue the Service Credit to Customer. Customer’s failure to provide the request and other information as required by Alvaria will disqualify Customer from receiving a Service Credit. All calculations and applicable Service Credits are based on Alvaria’s records and data.
Service Credit Request. 4.3.1 Customer must request a Service Credit in writing either via a support ticket or by postal mail no later than seven (7) days following the occurrence of the event giving rise to the Service Credit.
4.3.2 FATHOM will contact Customer within 30 days to approve or reject the claim or to request more information. Should FATHOM not meet certain SLOs as described in this Agreement, Customer shall receive service credits for those particular SLOs. The service credits will be issued at the rates described below beginning on January 1, 2019. The service credit rates and caps shall be subject to the same Inflation Adjuster described in Exhibit A, provided that the appropriate Recurring Services Fees and corresponding Inflation Adjusters(s) are being paid in full.
Service Credit Request. To receive a Service Credit, Customer must submit a request by sending an e-mail message to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ within thirty (30) days of the last reported Service Unavailability. If the Service Unavailability is confirmed by PubNub and the number of Service Unavailability seconds qualifies the Customer for a Service Credit (as specified in the "Service Credit" table below), then PubNub will issue the Service Credit to the Customer within one Billing Cycle following the month in which the request occurred. Service Credit 26 consecutive seconds – 99 consecutive seconds in a calendar month 2% of PubNub Services monthly fee 100 consecutive seconds – 199 consecutive seconds in a calendar month 5% of PubNub Services monthly fee 200 consecutive seconds – 599 consecutive seconds in a calendar month 10% of PubNub Services monthly fee More than 600 consecutive seconds in a calendar month 15% of PubNub Services monthly fee
Service Credit Request. In order to be eligible for the Service Credit, the Customer must contact Situm (▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇) within 5 days of the end of the month, specifying:
Service Credit Request. Subscribing Entity must submit a written request to claim a Service Credit no later than thirty (30) days following the event which gives rise to Subscribing Entity’s right to the Service Credit. Failure to request a Service Credit within such period shall constitute a waiver of any claim for a Service Credit.