Service Level Exemptions Clause Samples
The Service Level Exemptions clause defines specific circumstances under which a service provider is not held responsible for failing to meet agreed-upon service levels. Typically, these exemptions cover events outside the provider’s reasonable control, such as natural disasters, third-party failures, or scheduled maintenance. By clearly outlining these exceptions, the clause protects the provider from penalties or liability in situations where service disruptions are unavoidable, ensuring fairness and clarity in the allocation of risk.
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Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the minimum service requirements, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing PAETEC to upgrade, change, implement an order, maintain, or repair the Services or related facilities; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of equipment or systems not within PAETEC’s Network Backbone, or of equipment or systems not provided, or under the control or direction of PAETEC including equipment or systems PAETEC may obtain or contract for at the request of the Customer; (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities of PAETEC for the purpose of investigating and correcting a degradation in the Services or an Outage; and
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Broadvoice to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer ｷゲ ﾉWｪ;ﾉﾉ┞ �WゲヮﾗﾐゲｷHﾉWが ﾗ� ;ﾐ┞ ヮW�ゲﾗﾐ ┌ゲｷﾐｪ デｴW “W�┗ｷIWゲき ふｷｷｷぶ a;ｷﾉ┌�W ﾗa CPE Wケ┌ｷヮﾏWﾐデが ﾗ� C┌ゲデﾗﾏW�げゲ internet connection or internal networking infrastructure, or systems not provided, or under the control or direction of Broadvoice including equipment or systems Broadvoice may obtain or contract aﾗ� ;デ デｴW �Wケ┌Wゲデ ﾗa デｴW C┌ゲデﾗﾏW�が ﾗ� デｴW a;ｷﾉ┌�W ﾗa ﾉﾗI;ﾉ I;��ｷW�げゲ ｷﾐa�;ゲデ�┌Iデ┌�W ﾗﾐ ┘ｴｷIｴ B�ﾗ;S┗ﾗｷIW Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances Broadvoice will co−ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by Broadvoice for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in the Service Subscriber Agreement.
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing UniVoIP to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of CPE equipment, or Customer’s internal networking infrastructure, or systems not provided, or under the control or direction of UniVoIP including equipment or systems UniVoIP may obtain or contract for at the request of the Customer, or the failure of local carrier’s infrastructure i.e. Broadband Services, Point-to-Point T1/DS1, MPLS, E-Line, or any other form of transport on which UniVoIP Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances UniVoIP will co-ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by UniVoIP for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in this Agreement.
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Southwest to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of CPE equipment, or Customer’s internal networking infrastructure, or systems not provided, or under the control or direction of Southwest including equipment or systems Southwest may obtain or contract for at the request of the Customer, or the failure of local Southwest’s infrastructure on which Southwest Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances Southwest will co-ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by Southwest for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in the Service Subscriber Agreement.
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Latency Target or the Dropped Packets Target, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Atria to upgrade, change, implement an order, maintain, or repair the Services or related facilities; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of equipment or systems not within Atria's Internet Backbone, or of equipment or systems not provided, or under the control or direction of Atria including equipment or systems Atria may obtain or contract for at the request of the Customer; (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities of Atria for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in section 12 of the Standard Terms.
Service Level Exemptions. Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the minimum service requirements, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing PAETEC to upgrade, change, implement an order, maintain, or repair the Services or related facilities; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of equipment or systems not within PAETEC's Network Backbone, or of equipment or systems not provided, or under the control or direction of PAETEC including equipment or systems PAETEC may obtain or contract for at the request of the Customer; (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities of PAETEC for the purpose of investigating and correcting a degradation in the Services or an Outage; (v) if a third party not associated with PAETEC initiates a "Denial of Service", “Malicious Attack” or other form of disabling attack against your Dedicated Server or major portions of our network, PAETEC will do everything in its power to stop the attack, but cannot guarantee a resolution time; and (vi) any event contemplated in section 12 of the Standard Terms.