Service Maintenance Clause Samples
The Service Maintenance clause defines the obligations and procedures for maintaining the services provided under the agreement. It typically outlines the provider's responsibilities for performing regular upkeep, repairs, updates, or technical support to ensure the service remains functional and meets agreed-upon standards. For example, it may specify scheduled maintenance windows, response times for addressing issues, or notification requirements for planned downtime. This clause is essential for ensuring service reliability and minimizing disruptions, thereby protecting the interests of both parties by clarifying expectations around ongoing service quality and support.
Service Maintenance. From time to time, Pilot may need to repair or replace the device(s) at Customer’s service location, for example, to improve the quality of service or accommodate for an advancement in technology. Customer agrees to grant Pilot access to perform the replacement on a schedule deemed reasonable by both parties.
Service Maintenance. 10.1 AXIORY reserves the right to imitate service maintenance at any time without previous notice to the Partner.
Service Maintenance. Supplier will continuously maintain the Services to optimize Availability that meets or exceeds the Availability Requirement. Such maintenance services include providing to the University:
(a) all updates, bug fixes, enhancements, new releases, new versions and other improvements to the Services, including the Software, that Supplier provides at no additional charge to its other similarly situated customers; and
(b) all such services and repairs as are required to maintain the Services or are ancillary, necessary or otherwise related to the University’s, its Administrative Users, or an End Users’ access to or use of the Services, so that the Services operate properly in accordance with the Agreement and this Schedule.
Service Maintenance. From time to time, Pilot may need to perform service maintenance to improve the quality of Service or accommodate for an advancement in technology. Customer agrees to grant Pilot remote access and/or physical access, when applicable, to perform any necessary onsite or remote maintenance on a schedule deemed reasonable by both parties.
Service Maintenance. Pixalate shall use commercially reasonable efforts to notify Client of any routine maintenance at least five (5) days prior to taking the applicable Service(s) or API(s) offline for routine scheduled maintenance and shall use commercially reasonable efforts to perform such maintenance at such times as agreed upon by Client and when user traffic is at its lowest (such period being “Service Maintenance”). In no event will the applicable Service(s) or API(s) be offline for Service Maintenance more than a total of sixty (60) business minutes per month.
Service Maintenance. During the Subscription period, VelocityEHS and its Affiliates will make available to Customer at no additional cost all updates, patches, and bug fixes with respect to the Software as may, from time to time, be developed and made generally available to VelocityEHS and its Affiliates’ other customers of such Software under similar circumstances. All such updates, patches, and fixes will be deemed to constitute part of the applicable Software and will be subject to the terms of this Agreement.
Service Maintenance. Service Maintenance is the service provided by the Supplier to the Buyer for maintaining the security and readiness of the Web Service and Urgent priority Support Tickets relating to the Web Service as defined in the Service Level Agreement.
Service Maintenance. Provider shall continuously maintain the Hosted Services to optimize Availability that meets or exceeds the Availability Requirement. Such maintenance services shall include providing to Customer and its Authorized Users:
(a) all updates, bug fixes, enhancements, new releases, new versions, and other improvements to the Hosted Services, including the Service Software, that Provider provides at no additional charge to its other similarly situated customers; and
(b) all such services and repairs as are required to maintain the Hosted Services or are ancillary, necessary, or otherwise related to Customer’s or its Authorized Users’ access to or use of the Hosted Services, so that the Hosted Services operate properly in accordance with this Agreement and the Specifications.
Service Maintenance. Provider shall use commercially reasonable efforts to maintain the Services to optimize Availability that meets or exceeds the Availability Requirement. Such maintenance services shall include providing to Client and its Licensed Users:
(a) all Maintenance Releases, and other improvements to the Services, that Provider provides at no additional charge to its other similarly situated customers; and
(b) all such services and repairs as are required to maintain the Services or are ancillary, necessary, or otherwise related to Client’s or its Licensed Users’ access to or use of the Services, so that the Services operate properly in accordance with this Agreement and the Specifications.
Service Maintenance. Scheduled maintenance times will be limited to 12 am to 3 am PST Monday — Saturday and 11 pm PST every Saturday night to 5am PST Sunday morning unless Service Provider otherwise notifies Sprint. If any other maintenance needs are to be performed on the MobiTV Service, Service Provider will notify Sprint via e-mail of such maintenance not less than twenty-four (24) hours in advance. Service Provider will maintain internal controls for notification promptly in the event of any unscheduled network/system interruptions. In the event emergency maintenance is required, Service Provider will use reasonable efforts to provide four (4) hours advance notice, or the service is severely impacted, necessitating immediate emergency maintenance.