SERVICE PROMISE Sample Clauses

The SERVICE PROMISE clause defines the provider's commitment to deliver services at a specified standard or quality level. Typically, it outlines the expectations for performance, timeliness, and reliability, and may include remedies or compensation if the promised standards are not met. This clause serves to assure the client of the provider's obligations and provides a basis for accountability, helping to manage expectations and reduce disputes over service quality.
SERVICE PROMISE. In the event that we do not repair your Covered riding mower, snow removal or HVAC Product on our first (1st) in-home repair attempt and you will be without the use of your Covered Product, we will compensate you for your inconvenience by reimbursing you for a one time lawn mowing or snow removal up to $50 at our sole discretion. To file a claim go to ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
SERVICE PROMISE. Provider shall meet the following service-level obligations: (i) for each identified issue with the System submitted by Customer through agreed communication channels, provide a remote response within 30 minutes of receipt during business hours (9:00 am to 5:00 pm local time) on any business day, with calls made after the end of a business day receiving a response on the next business day), (ii) manage and oversee enforcement of Vehicle manufacturer and dealer warranties and work with Customer to coordinate Vehicle repairs, including implementing reporting and other processes with Customer to support timely repairs (including weekly status reports where applicable for major repairs), and (iii) implement periodic (at least semi-annual) Customer surveys and System operations reviews (“Service Promise”).
SERVICE PROMISE. We want you to be happy with our service. We will make all reasonable efforts to repair your system, subject to the availability of any necessary parts or components, or provide the technical support requested. Occasionally, problems are more complex than first realised or may require additional work to resolve it thoroughly. On very rare occasions, where our service has not provided the outcome expected, we would encourage you to contact us and we promise to take another look. Where necessary, we will repeat the work or try something else to resolve the original issue. Where a problem continues to persist, we might determine a more in-depth service is required, including the replacement of parts. Where this happens, we will explain our findings to you and you can choose whether to proceed or not. If you do proceed, we will only ever invoice for the difference of the more in-depth service from what you have already paid. If you need your system urgently, please make us aware when ordering our services. We operate a Priority Level for Support Tickets and all tickets are assigned Normal Priority (Prime), unless specified otherwise. Each priority level is assigned a timeframe for when you can expect your system to be completed. We cannot always guarantee your system will be completed within the timeframe for the particular priority level that you choose. However, we do aim to have inspected it and made significant progress within the specified timeframe. We will provide you with a lead time where it is necessary to order parts or components and when your system is likely to be ready where we think there is a risk of running over the timeframe. Where we cannot find the fault, or we cannot repair your system or provide the support requested, there is no service charge for you to pay. Where we do find the fault and can offer you a solution which you choose not to proceed with, we may charge a Diagnostic Fee for inspecting your system. Any parts or components that you agreed to purchase from us are still due. For added convenience, we can arrange to collect your computer system from your home or place of work and bring it to our repair store. Once it’s ready, we will return it to you in the same way. Services are charged at a higher rate than you would pay delivering your system to us yourself and are specified on our Service Price List. Most of our computer repair and technical support services can be provided at your home or place of business, provided you are ...
SERVICE PROMISE. Vodafone shall do its utmost to provide continuous and good Fixed Services, however it acknowledges that problems may arise. In these cases, the Customer may report the matter to Vodafone for further investigation and may escalate the matter if not satisfied with the outcome. Should the Customer remain without the Fixed Services in the event of the Vodafone’s Network fault, a pro-rata credit compensation shall apply to Customer’s Account. This excludes lack of service attributable to (a) Force Majeure, (b) any circumstance which is attributable to the Customer and/or (d) when the Customer refuses access to his premises from the dates proposed by Vodafone. The pro-rata compensation will be calculated on the monthly fee payable to Vodafone in line with the applicable Specific terms and conditions from the day the fault was reported until it was resolved.

Related to SERVICE PROMISE

  • Service Provider A public or private vendor that is funded in whole or in part using grant funds and obligated under the terms of a procurement contract with the Grantee to provide goods and/or services for the operation, management, or administration of juvenile probation services and juvenile justice programs.

  • The Service Provider upon receipt of a notice contemplated under clause 19.1 shall discontinue the supply of all services or goods under this Agreement, to the extent specified, and on the date specified in the notice.

  • Service Providers Provider shall enter into written agreements with all Service Providers performing functions pursuant to this Agreement, whereby the Service Providers agree to protect Student Data in manner no less stringent than the terms of this DPA. The list of Provider’s current Service Providers can be accessed through the Provider’s Privacy Policy (which may be updated from time to time).

  • Jury Service Program This Contract is subject to the provisions of the County’s ordinance entitled Contractor Employee Jury Service (“Jury Service Program”) as codified in Sections 2.203.010 through 2.203.090 of the Los Angeles County Code, a copy of which is attached as Exhibit H and incorporated by reference into and made a part of this Contract.

  • Service Provided 2.1 AT&T OKLAHOMA will use the practices and procedures and the rules and regulations applicable to its provision of White Pages directories on a nondiscriminatory basis. AT&T OKLAHOMA will include in appropriate White Pages directories the primary alphabetical listings of all CLEC customers (other than non-published or non-list Customers) located within the local directory area. When CLEC provides its subscriber listing information to AT&T OKLAHOMA’s listings database, CLEC will receive for its End User, one primary listing in AT&T OKLAHOMA’s White Pages directory and a listing in AT&T OKLAHOMA’s directory assistance database. 2.2 CLEC will furnish to AT&T OKLAHOMA subscriber listing information pertaining to CLEC customers located within the AT&T OKLAHOMA local directory area, along with such additional information as AT&T OKLAHOMA may require to prepare and print the alphabetical listings of said directory. AT&T OKLAHOMA will accept listing information from CLEC according to the manual and mechanized listing methods, procedures and ordering instructions provided via the CLEC Online website. CLEC agrees to submit listing information via the mechanized process within six (6) months of the effective date of this Attachment, or upon CLEC reaching a volume of two hundred (200) listing updates per day, whichever comes first. Notwithstanding the foregoing, CLEC may continue to manually submit directory listing information for complex caption sets with two (2) or greater degrees of indent. CLEC will submit listing information within three (3) Business Days of installation, disconnection or other change in service (including change of non-listed or non-published status) affecting the Directory Assistance database or the directory listing of a CLEC retail end users. AT&T OKLAHOMA shall process CLEC orders for updates to subscriber listing information within three (3) Business Days of receipt. CLEC must submit all listing information intended for publication by the directory close date. Both parties will use commercially reasonable efforts to ensure the accuracy of the submission and processing of the listing updates. 2.3 AT&T OKLAHOMA will include the listing information for CLEC’s customers for Resale services in AT&T OKLAHOMA’s White Pages directory database in the same manner as it includes listing information for AT&T OKLAHOMA’s end user customers. 2.4 AT&T OKLAHOMA will provide, via the AT&T CLEC Online web site, the directory listing criteria, methods, procedures and ordering information to CLEC for White Pages listings and will provide changes to such criteria not later than thirty (30) days in advance of such changes becoming effective. This information will include, but not be limited to: 2.4.1 Business rules for standard White Pages listings (e.g., space restrictions, non-listed and non- published listings, abbreviated listings, secondary, additional and foreign listings); 2.4.2 Business rules for residential Enhanced White Pages (e.g., bold, indent, italics) listings available. 2.5 Publication schedules for the White Pages: CLEC can access via the AT&T CLEC Online website, the directory close dates for areas where CLEC is providing local service. AT&T OKLAHOMA will provide directory schedule updates, including the directory schedule for a new calendar year, not later than thirty