Service Recipient Calls Clause Samples

Service Recipient Calls. During office hours, FRANCHISEE shall maintain a telephone answering system capable of accepting at least five (5) incoming calls at one (1) time. FRANCHISEE shall record all calls including any inquiries, service requests, and complaints into a customer service log.

Service Recipient Calls. During office hours, CONTRACTOR must maintain a telephone answering system capable of accepting at least fifteen (15) incoming calls at one time. CONTRACTOR must record all calls including any inquiries, service requests and complaints into a customer service log.

Service Recipient Calls. During normal business hours, CONTRACTOR 10 shall maintain a telephone answering system capable of accepting at least fifteen (15) 11 incoming calls at one time. CITY will direct service inquiries and complaints to 12 CONTRACTOR through the Consolidated Utility Billing System. CONTRACTOR shall 13 record all calls including any inquiries, service requests and complaints into the 14 Consolidated Utility Billing System. Any such call received via CONTRACTOR’s 15 answering service shall be recorded in the Consolidated Utility Billing System no later than 16 12:00 noon on the following Work Day.

Service Recipient Calls. During office hours, the Franchisee shall maintain a telephone answering system to the designated local ombudsman and the system shall be capable of handling at least 7 incoming calls at one time. The Franchisee shall document calls regarding inquiries, service requests, and complaints through the Franchise’s ticket reporting system.

Service Recipient Calls. At Contractor’s expense, its regular telephone numbers shall be listed in San Bernardino-area telephone directories under Contractor’s name. Contractor shall maintain a telephone answering system capable of accepting at least ten (10) incoming calls at once.

Service Recipient Calls. During office hours, Contractor must maintain a telephone 1542 answering system capable of accepting at least five (5) incoming calls at one time. Contractor must record 1543 all calls including any inquiries, service requests and complaints into a customer service log. All incoming 1544 calls will be answered at the local office or call center within 5 rings. Any call “on-hold” in excess of 1.5 1545 minutes must have the option to remain “on-hold” or request a “call-back” from a customer service 1546 representative. Contractor’s customer service representatives must return Service Recipient calls and 1547 emails. For all phone messages left before 3:00 p.m., all “call backs” must be attempted a minimum of one 1548 time prior to 3:00 p.m. on the day of the call. For messages left after 3:00 p.m., all “call backs” must be 1549 attempted a minimum of one time prior to noon the next Work Day. Contractor must make minimum of three 1550 (3) attempts within one (1) Work Day of the receipt of the call. If Contractor is unable to reach the Service 1551 Recipient on the next Work Day, Contractor must send a postcard or email to the Service Recipient on the 1552 second Work Day after the call was received, indicating that the Contractor has attempted to return the call. 1553 Email messages must be responded to within one (1) Work Day.

Service Recipient Calls. During office hours, CONTRACTOR 33 shall maintain a telephone answering system capable of accepting at least ten (10) incoming 34 calls at one (1) time. CONTRACTOR shall record all calls including any inquiries, service 35 requests and complaints into a customer service log.

Service Recipient Calls. 26 During normal business hours, CONTRACTOR shall maintain a telephone 27 answering system capable of accepting at least fifteen (15) incoming calls at one time. 28 CITY will direct service inquiries and complaints to CONTRACTOR through the Customer 29 Information System. CONTRACTOR shall record all calls including any inquiries, service 30 requests and complaints into the Customer Information System. Any such call received via 31 CONTRACTOR’s answering service shall be recorded in the Customer Information 32 System no later than 12:00 noon on the following Work Day. 33 CONTRACTOR shall answer all incoming calls within five (5) rings. Any caller “on- 34 hold” in excess of one and one-half (1.5) minutes shall have the option to remain “on-hold” 35 or to be switched to a message center where the caller can leave a message. For all 36 messages left before 3:00 p.m., CONTRACTOR shall attempt all “call backs” at least one 37 time prior to 6:00 p.m. on the day of the call. For messages left after 3:00 p.m., 1 CONTRACTOR shall attempt all “call backs” at least one time prior to noon the next Work 2 Day. CONTRACTOR shall make a minimum of three (3) attempts within twenty-four (24) 3 hours of the receipt of the call. If CONTRACTOR is unable to reach the Service Recipient 4 on the next Work Day, CONTRACTOR shall send a postcard to the Service Recipient on 5 the second Work Day after the call was received, indicating that CONTRACTOR has 6 attempted to return the call. All attempts to contact the caller shall be recorded and 7 provided to the CITY in an electronic format.

Service Recipient Calls. ‌ 11 At CONTRACTOR's expense, its regular telephone numbers shall be listed in ▇▇▇▇▇- 12 area telephone directories under CONTRACTOR's name. CONTRACTOR shall 13 maintain a telephone answering system capable of accepting at least four (4) 14 incoming calls at once. CONTRACTOR shall monitor hold times for customers and, 15 if the average hold time exceeds 10 minutes, CONTRACTOR shall increase its 16 telephone system so that 95% of calls during regular business hours are answered 17 within 10 minutes.