Software Hosting Clause Samples

Software Hosting. 3.1 The Retailer shall host and maintain the Software and the related hardware throughout the Term of this Agreement. The Supplier specifically acknowledges that the Retailer's hosting and maintenance obligations hereunder extend to the Retailer and the Supplier's complete web presence at the Sites and to the hosting and maintenance of the server(s) hosting the same, and that the service level commitments contained herein shall extend to all elements of the Sites. 3.2 The Retailer agrees that the servers, hardware and third party software used to host or service the Software shall be maintained by the Retailer at its sole cost and expense, in accordance with the budgets prepared pursuant to the Agreement. 3.3 The Retailer shall provide monthly reports regarding site activity in such detail and by such means as Supplier may reasonably require. 3.4 The Supplier shall not have any access to the hosting servers, the Software or the facilities in which same are maintained except: (a) Supplier shall have the ability to post and access electronically "real-time" transaction-specific; and (b) Supplier shall have the right, upon reasonable notice and during normal business hours, to have representatives escorted by the Retailer's employees tour the premises where the hosting servers and Software are located to the extent reasonably necessary to ensure the Retailer's compliance with this Agreement. 3.5 The Retailer shall be responsible for input of transaction-specific data into the Software as is necessary for the purposes of this Agreement through such means as specified by the Service Provider from time to time. The Retailer and the Supplier, as the case may be, hereby grant the Service Provider a royalty-free right and license to use and to modify such data as may be necessary in the provision of the Services to be provided by the Service Provider under the Agreement to which this Schedule is attached.

Software Hosting. Software hosting shall be organized under RADIONOMY’s responsibility. The Radio Stations shall also be hosted by RADIONOMY.

Software Hosting. Where the Order Form provides for the hosting of the Software, the Client shall benefit from the following services: - Remote access to the Software by connecting to the Internet address provided by the Supplier, with a minimum availability of 99.9%, - 1 Production Account on a virtualized environment (storage of documents up to 10 GB), 1 Pre-production Account, and 1 Test and Training Account - Provision and implementation of Patches and Updates. - Continuity of service in the event of a Critical Incident: o RTO: 4 hours 24/7/365 o RPO: 2 hours 24/7/365 - Data location: unless otherwise agreed, the Software is hosted entirely by the Supplier in data centers based in UK. - Backup of data in the country of hosting, for 7 calendar days.

Software Hosting. The Licensed Software may be deployed in one of the following configurations, as indicated in the Subscription Agreement:

Software Hosting. MRI shall use commercially reasonable efforts to host the Software and make the ASP Services available twenty-four (24) hours a day, seven (7) days a week, except for: (a) Scheduled Maintenance; (b) Client Error Incidents; (c) Emergency Maintenance; (d) any unavailability caused by circumstances beyond MRI’s reasonable control, including without limitation, Force Majeure Events; and (e) Internet service provider failures or delays. Scheduled Maintenance is defined as any maintenance performed during MRI’s then-current standard maintenance windows and any other maintenance of which Client is given at least forty-eight (48) hours advance notice. MRI may perform maintenance on some or all of the hosting environment in order to upgrade hardware or software that operates or supports the ASP Services, implement security measures, or address any other issues it deems appropriate for the continued operation of the ASP Services. Client Error Incident is defined as any hosting environment or ASP Services unavailability related to Client’s applications, Client Data, or Client’s equipment, or the acts or omissions of any user of the ASP Services. Emergency Maintenance means downtime of the hosting environment or ASP Services due to the application of urgent patches or fixes, or other urgent maintenance, recommended by MRI’s vendors, that is performed outside of Scheduled Maintenance.

Software Hosting. For those applications sold by SustaiNet that require web-hosting, this service will be outsourced to a reputable Canadian web-hosting company. No customer data will be hosted or stored outside of Canada. All privacy, security, back-up/restore and maintenance terms and conditions will be as per those of the web-hosting company selected (currently Canadian Web Hosting, ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, with the following Privacy Statement provided). SustaiNet and/or its suppliers reserve the right for whatever reason to select alternative Canadian-based web-hosting services to store and manage the customer’s data, but without jeopardizing the privacy, security and integrity of the customer’s data. SustaiNet’s customers will be informed of any pending changes regarding Canadian web-hosting services with at least ten (10) business days notice being given to the customer.

Software Hosting. In consideration of the payment of the fee set forth in Exhibit 1 for “hosting services”, in the event Weidenhammer provides computer processing services in accordance with the Computer Processing Services Agreement executed simultaneously with this Agreement, the terms of which will be incorporated by reference herein, or via a separate Computer Processing Services Agreement. END OF SCHEDULE B - SOFTWARE SUPPORT AND MAINTENANCE SCHEDULE C PROFESSIONAL SERVICES 1. PROFESSIONAL SERVICES Weidenhammer shall provide the implementation, installation, training, consulting, systems integration, and programming services specified in Exhibit 1 of this Agreement and the services specified in any future Project Authorization(s) which may be agreed to between the parties.

Software Hosting. All data and processing necessary to support FlowOS Baseline and FlowOS Scheduler will be hosted on the Google Cloud (GCP) or Amazon Web Services (AWS) Cloud. FlowOS Scheduler is delivered as a set of secure APIs via a web-app, deployed on GCP or AWS. GCP and AWS can guarantee that all data is held in the UK and or the EU and at least 99.0% uptime per month (measured for the full 24 hour period). Target response times are specified in the defect response times section below. If at any point the Software experiences more than 2 hours continuous unplanned outage during business hours then the causes will be investigated and a discount to that month's licence fee for all affected OpCo’s will be applied that is proportional to the loss of access caused by the outage. This will be calculated based on the basis of the rebate mechanism described in section 5 below. Any planned outages will be carried out outside of Business Hours (7am-6pm Monday to Friday), limited to 3 hours where possible and during a planned maintenance period between the hours of 6pm and 7am.

Software Hosting. Where the Order Form provides for the hosting of the Software, the Client shall benefit from the following services: - Remote access to the Software by connecting to the Internet address provided by the Supplier, with a minimum availability of 99.9%, - EV Platform subscription entitles to the following number of instances: Standard 1 platform Professional EU: 1 platform NAM: 2 platforms Enterprise 2 platforms Each instance entitles Client to 3 accounts in each (production -or pre-production if a second platform is eligible-, test and demonstration). - Storage of documents up to 10 GB for each instance. - Provision and implementation of Patches and Updates. - Continuity of service in the event of a Critical Incident: RTO: 4 hours 24/7/365 RPO: 2 hours 24/7/365 - Data location: unless otherwise agreed, the Software is hosted entirely by the Supplier in data centers based in North America, including for the hosting of the backup center in the context of a Disaster Recovery Plan (DRP). - Backup of data in the country of hosting, for 7 calendar days.