Support Program Clause Samples
The Support Program clause defines the terms under which support services are provided to the customer as part of an agreement. Typically, this clause outlines the scope of support, such as technical assistance, troubleshooting, and maintenance, and may specify response times, service levels, and methods of contact. By clearly delineating the responsibilities and expectations for support, this clause ensures that both parties understand the level of assistance available and helps prevent disputes regarding service obligations.
Support Program. Komo will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. A support program is designed to provide intensive, comprehensive, and trauma-informed services that will focus on restoring and reintegrating PARTICIPANTS back to their families and communities.
Support Program. Upon verification of a hardware related problem, Sprint's INSC will dispatch a certified technician to the customer site by the end of the next business day after the replacement equipment is delivered to the customer site. The technician will correct hardware malfunctions by replacing faulty components. All parts and labor are provided at no -------------------------------------------------------------------------------- Bridge D-2 1/30/95 additional charge when required to correct any equipment malfunction that is a result of normal use.
Support Program. The Winshuttle Technical Support and Maintenance Program (“Support Program”) is the comprehensive technical support and maintenance service offered with respect to the Software.
Support Program. CineMassive’s Support Program provides general technical support coverage via remote and on-site personnel from CineMassive’s Support Desk. Specifically, CineMassive will provide the Customer with the following:
a. Remote telephone support: Support Program support desk personnel are available by telephone seven (7) days a week, twenty-four (24) hours per day, three hundred sixty-five (365) days per year.
b. Basic support: CineMassive will provide Basic Support for CineMassive‐integrated third‐party products. “Basic support” shall mean telephone troubleshooting and warranty claim processing on behalf of the Customer.
Support Program. (a) Customer shall be required to purchase support for [†] in conjunction with the licensing of a Soft Core. Mentor Graphics shall provide such initial support for a period of [†] from the date of shipment. Mentor Graphics shall invoice Customer for Soft Core(s) and the applicable support [†].
(b) Mentor Graphics may change, correct and add to the Soft Cores from time to time at its discretion. Changes, corrections and additions shall be sent to Customer pursuant to the schedule and method selected by Mentor Graphics provided Customer has a paid-up Support Program in place at the time the changes, corrections or additions are released. [†] Information redacted pursuant to a confidential treatment request by Wintegra, Inc. under 17 CFR §§ 200.80(b)(4) and 230.406 and submitted separately with the Securities and Exchange Commission.
(c) A Mentor Graphics representative shall be available by telephone during Mentor Graphics' normal business hours at Mentor Graphics' designated support center to assist Customer in using Intellectual Property. [†] If a problem cannot be resolved over the telephone, Customer shall provide Mentor Graphics with written documentation of the problem. Mentor Graphics shall evaluate the problem and use reasonable efforts to provide a temporary work-around solution within [†] of receipt of complete documentation. Mentor Graphics shall endeavor to provide a bug fix or other solution to correct the problem within [†]. [†].
(d) The Support Program excludes, without limitation, repair or service resulting from (i) neglect, misuse or damage to the media containing the Intellectual Property; (ii) alterations or modifications to the Intellectual Property not authorized by and revealed to Mentor Graphics; (iii) the failure of Customer to provide and to maintain suitable installation environment and facilities; (iv) the use of the Intellectual Property for purposes other than as expressly permitted by this Agreement; or (v) distribution of the Intellectual Property or sales of Customer's Products to End-Users, except in compliance with this Agreement. Mentor Graphics shall support only the current release and one prior release of the Intellectual Property [†].
Support Program. Transportation to and from the program, housing, food and other expenses incurred during participation in the program are the responsibility of the student.
Support Program. Five Quarters will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. Allstate elects to purchase support for the Universal Application and TenFold's Product Support for TenFold PolicyAdmin as granted in Exhibit A-2, as follows: Universal • New releases of the Universal Application *** Application • New releases of the TenFold PolicyAdmin Support and • Upward compatibility Product • Unlimited Universal Application incidents Support • 24 X 7 telephone assistance for • Timely response to incidents TenFold • Monthly support review PolicyAdmin • One primary and two secondary customer points of contact • Five days of TenFold education • New application product releases • Unlimited application incidents • 10 days of on-site technical support • Application maintained on a TenFold Server • 20 hours of integration assistance • Certification of your applications modifications, if you follow TenFold processes and provide Acceptance Tests
Support Program. Mercero will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.