Common use of Technical Account Manager Clause in Contracts

Technical Account Manager. “TAM”) to provide: a) end-to-end case management regarding your warranty incidents to help track, progress and close; b) escalation management and a single, designated point of contact for all your warranty Incident management; c) where required, coordinate or implement On-site Service NBD (for systems only); d) support for preliminary network connectivity requests (for systems only); e) where required, coordinate or implement Product Exchange Service NBD (for monitors only); and f) online support to Lenovo support forums.

Technical Account Manager. “TAM”) to provide: a) end-to-end case management regarding your warranty incidents to help track, progress and close; b) escalation management and a single, designated point of contact for all your warranty Incident management; c) where required, coordinate or implement On-site NBD Service NBD (for systems only)NBD; d) support for preliminary network connectivity requests (for systems only); e) where required, coordinate or implement Product Exchange Service NBD (for monitors only)requests; and fe) online support to Lenovo support forums.