Telephone Support Remote Monitoring and Updates Sample Clauses

Telephone Support Remote Monitoring and Updates. During the SONIFI Limited Warranty Period, ▇▇▇▇▇▇’s telephone support and remote monitoring obligations shall be limited solely to the following: 2.1 SONIFI shall use reasonably available means to remotely monitor the Licenced Software licenced to Company and the Equipment it or an Approved Third-Party Financing Company has sold to Company or SONIFI has installed at the Premises for technical and performance issues, provided the Company complies with its obligations to furnish Connectivity, as specified in the SOW. Company shall be responsible for providing a persistent Internet connection to the Premises as described in the Agreement and the SOW; 2.2 SONIFI shall provide updates, bug fixes, patches or error corrections and upgrades (collectively, the “Updates”) to the Licenced Software at approximately the same time it makes such Updates generally and commercially available to its other licencees, subject to any applicable Equipment compatibility requirements or limitations; 2.3 SONIFI shall use reasonably available means to provide a toll-free telephone number to Company for 24x7x365 technical support concerning Equipment and the operation and use of Licenced Software, which number shall enable Company to contact ▇▇▇▇▇▇’s Technical Assistance Center (“TAC”). The TAC’s availability is subject to Force Majeure Events. During the SONIFI Limited Warranty Period, Company shall contact the TAC within twelve (12) hours of discovering a problem with Equipment or Licenced Software; and 2.4 Telephonic technical support from the TAC shall be furnished to Company at no additional charge, subject to the exclusions and limitations herein and elsewhere in the Agreement. After the SONIFI Limited Warranty Period applicable to Equipment and/or Licenced Software has expired, and for all e-mails or telephone calls to the TAC at any time that are outside the scope of or not covered by SONIFI’s limited warranties and express maintenance and support obligations herein or elsewhere in the Agreement, SONIFI, in its sole discretion, reserves the right to charge Company a fee for all telephone calls to the TAC on a per incident basis, as set forth in the most current SONIFI Rate Card, available upon request to SONIFI or as made available at ▇▇▇.▇▇▇▇▇▇.▇▇▇, plus any applicable taxes. For purposes of this Section 2, the term “incident” shall mean an individual or distinct occurrence, problem, anomaly error or event, as determined by SONIFI in its sole but reasonable discretion. For ...
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Telephone Support Remote Monitoring and Updates 
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Related to Telephone Support Remote Monitoring and Updates

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Telephone Monitoring You agree that Chase and its third-party service providers may listen to and record telephone calls as part of providing program services.

  • Program Monitoring and Evaluation The Recipient shall prepare, or cause to be prepared, and furnish to the Association not later than six months after the Closing Date, a report of such scope and in such detail as the Association shall reasonably request, on the execution of the Program, the performance by the Recipient and the Association of their respective obligations under the Legal Agreements and the accomplishment of the purposes of the Financing.”

  • Customer Support and Closing A. Agent shall provide support to Referred Client in their evaluation and negotiation for the purchase or sale of real estate in addition to the following duties: i. Provide Referred Client with qualified local vendor sources to facilitate the sale; ii. Assist Referred Client throughout the transaction, acting within applicable standards of care at all times; iii. Use professional knowledge and skills to negotiate for Referred Client purchase or sale of property; iv. Agent agrees to at all times fully comply with all laws, statutes, ordinances, rules, regulations, and orders applicable to this Agreement. B. Agent shall provide ▇▇▇▇.▇▇▇ with the contact information for the Title Officer, ▇▇▇▇▇▇ Officer and/or Closing Agent within 48 hours of an offer being accepted. Agent shall deliver this information via email to ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ C. Agent shall deliver or coordinate with the Title, Escrow or Closing Agent to deliver to ▇▇▇▇.▇▇▇ a copy of the Closing Statement within 48 hours of Closing. Agent will confirm Closing and coordinate the payment of Referral Fees to ▇▇▇▇.▇▇▇ by the Closing Agent at Closing. Closing updates shall be reported by Agent to ▇▇▇▇.▇▇▇ via email to ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.

  • Program Monitoring The Contractor will make all records and documents required under this Agreement as outlined here, in OEC Policies and NHECC Policies available to the SRO or its designee, the SR Fiscal Officer or their designee and the OEC. Scheduled monitoring visits will take place twice a year. The SRO and OEC reserve the right to make unannounced visits.