Testing/Trouble Reporting Sample Clauses
The Testing/Trouble Reporting clause establishes the procedures for identifying, documenting, and resolving issues or defects in a product or service. Typically, it outlines how parties should conduct testing, the process for reporting problems, and the expected timelines for response and resolution. For example, it may require the customer to submit detailed reports of any malfunctions, which the provider must then investigate and address within a specified period. This clause ensures that both parties have a clear, agreed-upon process for managing technical issues, thereby minimizing misunderstandings and facilitating prompt resolution of problems.
Testing/Trouble Reporting. 1.13.4.1 NewPhone will be responsible for testing and isolating troubles on Network Elements. NewPhone must test and isolate trouble to the BellSouth network before reporting the trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, NewPhone will be required to provide the results of the NewPhone test which indicate a problem on the BellSouth network.
1.13.4.2 Once NewPhone has isolated a trouble to the BellSouth network, and has issued a trouble report to BellSouth, BellSouth will take the actions necessary to repair the Network Element when trouble is found. BellSouth will repair its network facilities to its wholesale customers in the same time frames that BellSouth repairs similar services to its retail customers.
1.13.4.3 If NewPhone reports a trouble on a BellSouth Network Element and no trouble is found in BellSouth’s network, BellSouth will charge NewPhone a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Network Element’s working status. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event BellSouth must dispatch to the customer’s location more than once due to incorrect or incomplete information provided by NewPhone (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will ▇▇▇▇ NewPhone for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.15.1 TWTC will be responsible for testing and isolating troubles on Network Elements. TWTC must test and isolate trouble to the AT&T network before reporting the trouble to the Network Elements Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, TWTC will be required to provide the results of the TWTC test which indicate a problem on the AT&T network. Version: 4Q06 Standard ICA 11/30/06
1.15.2 Once TWTC has isolated a trouble to the AT&T network, and has issued a trouble report to AT&T, AT&T will take the actions necessary to repair the Network Element when trouble is found. AT&T will repair its network facilities to its wholesale customers in the same time frames that AT&T repairs similar services to its retail customers.
1.15.3 If TWTC reports a trouble on a AT&T Network Element and no trouble is found in AT&T’s network, AT&T will charge TWTC a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the Network Element’s working status. AT&T will assess the applicable Maintenance of Service rates from AT&T’s FCC No.1 Tariff, Section 13.3.1. If TWTC reports the same trouble on the same UNE loop within thirty (30) calendar days of AT&T’s notification to TWTC of its disposition of the prior trouble, and AT&T is able to determine that such trouble does exist on AT&T’s network, TWTC shall be credited on the next billing cycle for charges associated with the prior trouble.
1.15.4 In the event AT&T must dispatch to the customer’s location more than once due to incorrect or incomplete information provided by TWTC (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will ▇▇▇▇ TWTC for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. AT&T will assess the applicable Maintenance of Service rates from AT&T’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.13.4.1 Ring Connection will be responsible for testing and isolating troubles on Network Elements. Ring Connection must test and isolate trouble to the BellSouth network before reporting the trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, Ring Connection will be required to provide the results of the Ring Connection test which indicate a problem on the BellSouth network.
1.13.4.2 Once Ring Connection has isolated a trouble to the BellSouth network, and has issued a trouble report to BellSouth, BellSouth will take the actions necessary to repair the Network Element when trouble is found. BellSouth will repair its network facilities to its wholesale customers in the same time frames that BellSouth repairs similar services to its retail End Users.
1.13.4.3 If Ring Connection reports a trouble on a BellSouth Network Element and no trouble is found in BellSouth’s network, BellSouth will charge Ring Connection a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Network Element’s working status. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event BellSouth must dispatch to the End User’s location more than once due to incorrect or incomplete information provided by Ring Connection (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will ▇▇▇▇ ▇▇▇▇ Connection for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.13.4.1 U-Dial will be responsible for testing and isolating troubles on Network Elements. U-Dial must test and isolate trouble to the BellSouth network before reporting the trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, U-Dial will be required to provide the results of the U-Dial test which indicate a problem on the BellSouth network.
1.13.4.2 Once U-Dial has isolated a trouble to the BellSouth network, and has issued a trouble report to BellSouth, BellSouth will take the actions necessary to repair the Network Element when trouble is found. BellSouth will repair its network facilities to its wholesale customers in the same time frames that BellSouth repairs similar services to its retail End Users.
1.13.4.3 If U-Dial reports a trouble on a BellSouth Network Element and no trouble is found in BellSouth’s network, BellSouth will charge U-Dial a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Network Element’s working status. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event BellSouth must dispatch to the End User’s location more than once due to incorrect or incomplete information provided by U-Dial (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will bill U-Dial for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.13.4.1 Syniverse will be responsible for testing and isolating troubles on Network Elements. Syniverse must test and isolate trouble to the AT&T network before reporting the trouble to the Network Elements Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, Syniverse will be required to provide the results of the Syniverse test which indicate a problem on the AT&T network.
1.13.4.2 Once Syniverse has isolated a trouble to the AT&T network, and has issued a trouble report to AT&T, AT&T will take the actions necessary to repair the Network Element when trouble is found. AT&T will repair its network facilities to its wholesale customers in the same time frames that AT&T repairs similar services to its retail customers.
1.13.4.3 If Syniverse reports a trouble on an AT&T Network Element and no trouble is found in AT&T’s network, AT&T will charge Syniverse a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the Network Element’s working status. AT&T will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event AT&T must dispatch to the customer’s location more than once due to incorrect or incomplete information provided by Syniverse (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will bill Syniverse for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. AT&T will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.13.4.1 Covad will be responsible for testing and isolating troubles on Network Elements. AT&T provides the DLEC TAFI interface for the testing of Loops connected to AT&T’s switch. By way of the DLEC TAFI interface, Covad will have access to Mechanized Loop Testing (MLT) data unless or until AT&T discontinues using MLT for itself. Guide for the use of the DLEC TAFI interface is found at the following AT&T web site: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇&▇.▇▇▇/▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇/▇▇▇▇▇▇/▇▇▇▇_▇▇▇▇/▇▇▇▇▇▇/
1.13.4.2 Once Covad has isolated a trouble to the AT&T network, and has issued a trouble report to AT&T, AT&T will take the actions necessary to repair the Network Element when trouble is found. AT&T will repair its network facilities to its wholesale customers in the same time frames that AT&T repairs similar services to its retail End Users.
1.13.4.3 If Covad reports a trouble on a AT&T Network Element and no trouble is found in AT&T’s network, AT&T will charge Covad a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the Network Element’s working status. Typically, test results are available to Covad upon trouble entry into TAFI. Any difference in the initial test results and outcome of a dispatch will be documented in the closeout narrative, which is available to Covad in TAFI. AT&T will assess the applicable Maintenance of Service rates from AT&T’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event AT&T must dispatch to the End User’s location more than once due to incorrect or incomplete information provided by Covad (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will bill Covad for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. AT&T will assess the applicable Maintenance of Service rates from AT&T’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.13.4.1 <customer_short_name> will be responsible for testing and isolating troubles on Network Elements. <customer_short_name> must test and isolate trouble to the BellSouth network before reporting the trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, <customer_short_name> will be required to provide the results of the <customer_short_name> test which indicate a problem on the BellSouth network.
1.13.4.2 Once <customer_short_name> has isolated a trouble to the BellSouth network, and has issued a trouble report to BellSouth, BellSouth will take the actions necessary to repair the Network Element when trouble is found. BellSouth will repair its network facilities to its wholesale customers in the same time frames that BellSouth repairs similar services to its retail End Users.
1.13.4.3 If <customer_short_name> reports a trouble on a BellSouth Network Element and no trouble is found in BellSouth’s network, BellSouth will charge <customer_short_name> a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Network Element’s working status. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event BellSouth must dispatch to the End User’s location more than once due to incorrect or incomplete information provided by <customer_short_name> (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will ▇▇▇▇ <customer_short_name> for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
Testing/Trouble Reporting. 1.13.4.1 <<customer_short_name>> will be responsible for testing and isolating troubles on Network Elements in accordance with Section 2.5, Maintenance and Repair, of Attachment 6.
Testing/Trouble Reporting. 1.13.4.1 CBX One-Stop will be responsible for testing and isolating troubles on Network Elements. CBX One-Stop must test and isolate trouble to the BellSouth network before reporting the trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, CBX One-Stop will be required to provide the results of the CBX One-Stop test which indicate a problem on the BellSouth network.
Testing/Trouble Reporting. 1.13.4.1 Southern Telcom will be responsible for testing and isolating troubles on Network Elements. Southern Telcom must test and isolate trouble to the BellSouth network before reporting the trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, Southern Telcom will be required to provide the results of the Southern Telcom test which indicate a problem on the BellSouth network.
1.13.4.2 Once Southern Telcom has isolated a trouble to the BellSouth network, and has issued a trouble report to BellSouth, BellSouth will take the actions necessary to repair the Network Element when trouble is found. BellSouth will repair its network facilities to its wholesale customers in the same time frames that BellSouth repairs similar services to its retail End Users.
1.13.4.3 If Southern Telcom reports a trouble on a BellSouth Network Element and no trouble is found in BellSouth’s network, BellSouth will charge Southern Telcom a Maintenance of Service Charge for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Network Element’s working status. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.
1.13.4.4 In the event BellSouth must dispatch to the End User’s location more than once due to incorrect or incomplete information provided by Southern Telcom (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will ▇▇▇▇ Southern Telcom for each additional dispatch required to repair the Network Element due to the incorrect/incomplete information provided. BellSouth will assess the applicable Maintenance of Service rates from BellSouth’s FCC No.1 Tariff, Section 13.3.1.