THE PROCEDURE FOR DISPUTE RESOLUTION Clause Samples
THE PROCEDURE FOR DISPUTE RESOLUTION.
23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event.
23.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyAlpari. The complaint shall include:
a) name and surname of the Client (or company name if the Client is a legal entity);
b) Client’s login in the trading platform;
c) details of when the conflict first arose (date and time in the trading platform time zone);
d) ticket of the position and/or Pending Order;
e) description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached.
23.1.2 The complaint must not include:
a) emotional description/assessment of the conflict situation;
b) offensive language;
c) obscenities;
d) threats.
23.2 The Company has the right to dismiss a complaint in the event it does not comply with the requirements set out above.
23.3 Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company.
23.4 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business.
23.5 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of an uncomplete action which the Client had intended to complete.
23.6 The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial damage (emotional distress, etc.).
23.7 The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended.
23.8 In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning.
23.9 The Company reser...
THE PROCEDURE FOR DISPUTE RESOLUTION. 争议解决程序
23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event. 如果客户合理认为公司因任何作为或不作为而违反了有效协议的一项或多项条款，并由此出现任何冲突情况，客户有权在事件发生后尽快向公司提出投诉。
23.2 To file any complaint, the Client shall follow the procedure outlined in the Complaints Handling Procedure posted on the Website. 如有任何投诉，客户须按照网站上公布的投诉处理程序所述的程序提出。
23.3 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above. 公司有权对不符合上述要求的投诉予以驳回。
23.4 Disputes not mentioned in the Operative Agreements and/or Compliant Handling Procedure are resolved in accordance with the common market practice and at the sole discretion of the Company. 对于有效协议和/或投诉处理程序中未提及的争议，将由公司根据通用市场惯例自行决定解决。
23.5 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Operative Agreements. 如果报价流因软件和/或硬件故障而中断，则与争议有关的所有决定均应基于根据有效协议同步的实时服务器报价库做出。
23.6 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of uncompleted action which the Client had intended to complete. 如因任何理由导致客户获得的利润少于客户所期望的利润，或因客户希望完成而未完成的行动导致客户发生损失，公司概不负责。
23.7 The Company shall not be liable to the Client in regard to any indirect, consequential or non‐financial damage (emotional distress, etc.). 对于任何间接的、相应发生的或非财务方面的损失（情绪困扰等），公司不对客户负责。
THE PROCEDURE FOR DISPUTE RESOLUTION. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. To file any complaint, the Client shall fill in the Complaint form in their Socrates Legacy. Ltd. account, The complaint shall include:
THE PROCEDURE FOR DISPUTE RESOLUTION. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event. SOCRATES LEGACY, Ltd., ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Beachmont Kingstown. St ▇▇▇▇▇▇▇ and the Grenadines. Business Registration Number: 26151 BC 2021 To file any complaint, the Client shall fill in the Complaint form in their Socrates Legacy. Ltd. account, The complaint shall include:
THE PROCEDURE FOR DISPUTE RESOLUTION. 23.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
23.2 To file any complaint, the Client shall follow the procedure outlined in the Complaints Handling Policy posted on the Website.
23.3 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.
23.4 Disputes not mentioned in the Operative Agreements and/or Compliant Handling Policy are resolved in accordance with the common market practice and at the sole discretion of the Company.
23.5 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business.
23.6 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of uncompleted action which the
23.7 The Company shall not be liable to the Client in regard to any indirect, consequential or non‐ financial damage (emotional distress, etc.).
THE PROCEDURE FOR DISPUTE RESOLUTION. 22.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any actionor failureto act has breached oneor more of the termsof the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event.
22.1.1 To file any complaint, the Client shall fill in the Complaint form in their MyiXBROKER. The complaint shall include:
a) name and surname of the Client (or company name if the Client is a legal entity); b) Client’s login in the trading platform;
THE PROCEDURE FOR DISPUTE RESOLUTION.
7.1. If any conflict situation arises when you reasonably believe that we, as a result of any action or failure to act, have breached one or more of the terms of the Operative Agreements, you have the right to lodge a complaint with us within five (5) working days after the occurrence of the event (the “Dispute Date”).
7.2. We reserve the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is five (5) days following the lodging of a complaint with us. However, in some cases, this period may be extended.
7.3. To file any complaint, you will fill in the Complaint form in the Client Dashboard. The complaint will include:
a) your name and surname (or company name if you are a legal entity);
b) your login in the trading platform;
c) details of when the conflict first arose (e.g., date and time in the trading platform time zone);
d) ticket of the Position and/or Pending Order; and
e) a description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which you believe to have been breached.
7.4. We have the right to dismiss a complaint in the event it does not comply with the requirements set out above.
7.5. Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at our sole discretion.
7.6. If the Quotes flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute will be made on a basis of the live server’s quotes base synchronised in accordance with the Terms of Business.
7.7. In the case of irregular quotes from liquidity providers, we reserve the right to limit trading to close only mode (i.e., only the closing of Positions is available) on the respective instruments without prior warning.
7.8. We reserve the right, at our sole discretion, and without prior warning, to block the Orders to a trading account sent by an expert advisor.
7.9. The server log-file is the most reliable source of information in case of any Dispute. The Server Log-File has absolute priority over other arguments, including the Client Dashboard Log-File as the Client Dashboard Log-File does not register every stage of the execution of your Instructions and Requests.
7.10. If the server log-file has not recorded the relevant information to which you refer, the argument based on t...
THE PROCEDURE FOR DISPUTE RESOLUTION a. Complaints Procedure
23.1. If any conflict situation arises when the Client reasonably believes that FT INVEST as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with FT INVEST as soon as reasonably practicable after the occurrence of the event.
23.2. To file any complaint, the Client should follow the procedure outlined in the Complaints Management Policy posted on the Website.
23.3. FT INVEST has the right to dismiss a complaint in case it does not comply with the requirements set out above.
b. Server Log‐File In dealing with a complaint:
THE PROCEDURE FOR DISPUTE RESOLUTION a. Complaints Procedure
24.1 If any conflict situation arises when the Client reasonably believes that FT GLOBAL as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with FT GLOBAL as soon as reasonably practicable after the occurrence of the event.
24.2 To file any complaint, the Client should follow the procedure outlined in the Complaints Management Policy posted on the Website.
24.3 FT GLOBAL has the right to dismiss a complaint in case it does not comply with the requirements set out above.