COMPLAINTS HANDLING PROCEDURE Sample Clauses
The Complaints Handling Procedure clause outlines the process by which parties can raise and resolve grievances or concerns related to the agreement or services provided. Typically, it specifies the steps for submitting a complaint, the timeframe for acknowledgment and response, and the methods for escalating unresolved issues, such as through mediation or higher management review. This clause ensures that disputes are addressed systematically and fairly, providing a clear mechanism for resolution and helping to prevent misunderstandings from escalating into larger conflicts.
COMPLAINTS HANDLING PROCEDURE. 29.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.
29.2 Information about the Company’s policy on complaints, relevant procedures, forms, and all relevant information is set out in the Complaint Handling Procedure (as amended from time to time) available in the Company’s Website at all times, which documents is incorporated into this Agreement in full and forms and integral part thereof.
COMPLAINTS HANDLING PROCEDURE. Upon receipt of the Depositor's complaint, the Bank shall investigate and respond to the Depositor in good faith. If the Depositor does not accept such response, he/she may apply to the Financial Ombudsman Institution for mediation proceedings, or file a complaint with the competent authority.
COMPLAINTS HANDLING PROCEDURE. 28.1. To file any complaint, the Client should send an email to ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ The complaint shall be assigned a unique number and the Client will be advised of the complaint status by email, sent from ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ within seven (7) working days. All complaints filed through any other method will not be taken under consideration.
COMPLAINTS HANDLING PROCEDURE. As a firm licensed by the Safeagent Scheme, Taylors Lettings aim, at all times, to provide the highest standards of service to all landlords and tenants but, to ensure that your interests are safeguarded, we offer the following: • If you believe you have a grievance, please write in the first instance to ▇▇▇-▇▇▇▇ ▇▇▇▇▇▇▇▇-▇▇▇▇▇, Office Manager at the following address: • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If the investigation requires longer than this timescale we will advise you in writing and confirm our revised response date. • If you remain dissatisfied with the result of the internal investigation please contact Mr R ▇▇▇▇▇▇, Director, who will review the complaint. • Following the conclusion of our in-house review we will write to you with a final written statement. • If dissatisfied with the conclusion of our in-house review of your complaint, you can refer the matter to:
COMPLAINTS HANDLING PROCEDURE. 14.1 Either party shall notify the other party immediately on receiving a complaint from a Client which relates to the other party and provide them promptly with copies of any relevant information and documentation, the originals of which shall be retained by Both for at least three years from the date the complaint is received.
COMPLAINTS HANDLING PROCEDURE. Any complaint should be addressed in the first instance to the Insurer’s Coverholder in Lithuania: ▇▇▇▇▇▇▇▇ Penkaitienė, CEO
COMPLAINTS HANDLING PROCEDURE. 8.1 Complaints shall be addressed, in the first instance, to the Customer Support Department. If the Client received a response from the Customer Support Department but deems that the complaint needs to be raised further, then the Client shall contact the Compliance Department. Both of the Departments shall examine the complaints as required by taking into account the Terms and Conditions of the Company.
8.2 The Client shall include in a complaint besides his name and surname, his trading account number, the issue’s date & time as well as a description of it and the affected transaction numbers if applicable.
8.3 The Client is not allowed to include in a complaint an offensive language directed either to Capital Process LTD or an Capital Process LTD employee.
COMPLAINTS HANDLING PROCEDURE. Stoneyard Complaints Procedure Stage One – Your Current Point of Contact Stage Two – Manager
COMPLAINTS HANDLING PROCEDURE. 1. Any complaints concerning Affiliate Program should be sent by e-mail to the address ▇▇▇▇@▇▇▇▇▇▇▇.▇▇
2. The complaint should contain Account data (email address) and detailed description of a complaint.
3. The NexMind has 14 days to consider the complaint, counting from the day of its receipt.
COMPLAINTS HANDLING PROCEDURE. Towers ▇▇▇▇▇ has a Complaints Handling Procedure, a copy of which can be obtained upon request if required. In the event that any complaint is not resolved between the Agent and the Client in accordance with such procedure, the Client has a right to refer the matter to The Property Ombudsman.