The Service Provider must Clause Samples
This clause establishes the obligations and responsibilities that the service provider is required to fulfill under the agreement. It typically outlines specific duties, standards of performance, or deliverables that the service provider must meet, such as providing certain services, adhering to timelines, or maintaining quality standards. By clearly defining what is expected from the service provider, this clause ensures accountability and helps prevent disputes by setting measurable benchmarks for performance.
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The Service Provider must. (a) ensure that a comprehensive, accurate, up-to-date, consolidated record is kept of all Intellectual Property Rights incorporated in or related to the Services (IP Register), that will enable Health to determine for each item:
(i) the ownership and licensing, usage or other access arrangements for that item; and
(ii) the method by which the Service Provider has made that item available to Health and End Users under this Services Agreement (that is, which of the mechanisms in clause 64.1.5 has been utilised);
(b) provide a copy of that record to Health upon request, at no additional charge; and
(c) otherwise follow best practice for managing Intellectual Property Rights in relation to the Services.
The Service Provider must cooperate with the Step In Party in the exercise of the Step In Powers to enable the Step In Party to exercise the Step In Powers effectively and expeditiously; and
The Service Provider must provide the accounts and records relating to this Services Agreement to Health upon request (or such other period of time the Parties agree in writing) to allow Health to verify accuracy and compliance with the requirements of this Services Agreement; and
The Service Provider must. (a) use due care to safeguard Health's Confidential Information and comply with any security requirements specified by Health from time to time;
(b) implement security practices against any unauthorised copying, use, disclosure (whether that disclosure is oral, in writing or in any other form), access and damage or destruction of any of Health Confidential Information;
(c) immediately notify Health if the Service Provider:
(i) suspects or becomes aware of any unauthorised access to or copying, use, disclosure in any form, damage or destruction of any of Health Confidential Information; or
(ii) is required by law to disclose any of Health's Confidential Information;
(d) take all reasonable steps to enforce any obligation of confidence imposed or required to be imposed by this Services Agreement; and
(e) do all things, execute all Documents and give all assistance reasonably required by Health to enforce any obligation of confidence imposed or required to be imposed by this Services Agreement.
The Service Provider must. (a) use Project Management tools, including Project Management systems, as reasonably necessary to perform the Services;
(b) provide Health during the Term and any Disengagement Period with reports on the performance of the Project, including to information and data contained within or available through the Project Management tools, to enable Health or its nominee to:
(i) make use of the Services; or
(ii) review or audit the Services; and
(c) cooperate and work with Health and any Other Service Provider that is involved in the delivery of the Project.
The Service Provider must. (a) report to the Contract Manager about the performance of the Services regularly or otherwise as directed by the Contract Manager;
(b) accept any notice or document issued by the City;
(c) liaise with the Contract Manager in good faith, in particular in relation to complaints, comments or other communications received about the Services; and
(d) provide any information requested by the Contract Manager to assist the City in assessing the performance of the Service Provider under this Agreement.
The Service Provider must a) Conduct a minimum of fortnightly phone support to the carer.
b) Conduct a visit within the first six weeks of a carer attending a new care environment.
c) Conduct a minimum of 6 monthly face-to-face visits in each In Home Care environment and provide carers with support via play sessions, training and email contact.
d) Provide relevant support and assistance to carers, including helping to identify the individual needs of each child in care, planning relevant experiences and monitoring development.
e) Develop and implement a hazard checklist.
f) Identify and assist in meeting carers’ needs, including pre-service and in- service training, professional development, networking and equipment needs.
g) Develop and assist in the implementation of a behavioural intervention plan if applicable.
h) Ensure the care environment represents a safe working environment.
The Service Provider must. (a) nominate an Information Governance Lead;
(b) nominate a Data Protection Officer if applicable; and
(c) ensure that the Council is kept informed at all times of the identities and contact details of the Information Governance Lead and the Data Protection Officer if applicable; and
The Service Provider must. Be CPA accredited (or any replacement accreditation body) across all the services provided and meet regulatory requirements of MHRA and HTA.
The Service Provider must. (a) in relation to the discharge of its obligations under this Agreement, comply with parts 2 and 3 of Chapter 2 of the Information Privacy ▇▇▇ ▇▇▇▇ as if the Service Provider was the Hospital and Health Service;
(b) ensure that Personal Information is protected against loss and against unauthorised access, use, modification, disclosure or other misuse;
(c) not use Personal Information other than for the purpose of performing it’s obligations under this Agreement, unless required or authorised by law;
(d) not disclose Personal Information without the prior written consent of the Hospital and Health Service, unless required or authorised by law;
(e) not transfer any Personal Information outside of Australia without the prior written consent of the Hospital and Health Service;
(f) ensure that access to Personal Information is restricted to those of its employees and officers who require access in order to perform their duties under this Agreement;
(g) ensure that its officers, employees and sub-contractors comply with the same obligations imposed on the Service Provider under this clause;
(h) fully cooperate with the Hospital and Health Service to enable the Hospital and Health Service to respond to applications for access to, or amendment of, a document containing a person’s Personal Information and to privacy complaints;
(i) immediately notify the Hospital and Health Service if the Service Provider becomes aware that a disclosure of Personal Information is or may be required or authorised by law;
(j) comply with such other privacy and security measures as the Hospital and Health Service reasonably advises the Service Provider in writing from time to time; and
(k) upon request by the Hospital and Health Service, promptly return any Personal Information to the Hospital and Health Service upon expiry or termination of this Agreement.