Updating Service Clause Samples

The Updating Service clause defines the provider's right or obligation to modify, enhance, or update the services being delivered under the agreement. Typically, this clause outlines the circumstances under which updates may occur, such as to improve functionality, address security vulnerabilities, or comply with legal requirements, and may specify whether the client will be notified or if additional fees apply. By establishing clear terms for service updates, this clause ensures both parties understand how changes to the service will be managed, reducing the risk of disputes and maintaining service quality over time.
Updating Service. As part of its updating service Element shall provide error correction, patches, fixes and updates to the Purchased Service as generally made available to its customers. Where requested, the Customer may be required to update the Customer’s IT Environment in order to continue to comply with any required Minimum Specification for the Purchased Service. For the avoidance of doubt the cost of the updating service described in this clause is included in the Fees, but excludes any sum payable by the Customer to ensure compatibility with the Purchased Service. Element shall have no liability whatsoever for any failure of Customer hardware or software to comply with the Minimum Specification.
View SourceView Similar (4)
Updating Service. 30.1 [*] shall issue Maintenance Releases and other Modifications of the Software as and when required in the absolute discretion of [*]. 30.2 The Reseller shall install the Maintenance Release or Modification within one month, or at such time that it is practical to Reseller, of [*]’s notifying the Reseller that such Maintenance Release or Modification is available for installation provided that such release does not affect or degrade the existing service or features. 30.3 The Updating Service shall include the supply to the Reseller of all revisions to the Documentation which are necessary in order to reflect any Modification acquired by the Reseller. 30.4 For the avoidance of doubt, the cost of the Updating Service including without limitation the delivery of any Maintenance Release or any other Modification (in accordance with Article 15 of the Agreement) is included in the Support Charges payable for the Support Service. 30.5 Once any Modification has been installed by the Reseller, the Reseller shall not use the Software or any part of the Software which is superseded by that Modification in production without prior agreement of [*]. 30.6 Each release provided to Reseller shall be accompanied by a test report, including any performance and load testing performed by [*].
View Source
Updating Service. As part of its updating service e-Track shall provide error correction, patches, fixes, and updates to the Services as generally made available to its customers. Where requested, the Customer may be required to update the Customer’s IT hardware or software in order to continue to comply with any required Minimum Specification for the Services. For the avoidance of doubt the cost of the updating service described in this clause is included in the Fees but excludes any sum payable by the Customer to ensure compatibility with the Services. e-Track shall have no liability whatsoever for any failure of Customer hardware or software to comply with the Minimum Specification.‌
View Source
Updating Service. 5.1 Hexarad shall issue Maintenance Releases of the Software as and when required. 5.2 The frequency and timing of Maintenance Releases is at the absolute discretion of Hexarad. 5.3 The Updating Service shall include the supply to the Organisation of all revisions to the Documentation which are necessary in order to reflect any Maintenance Releases acquired by the Organisation. 5.4 Once any Maintenance Release has been implemented, the Organisation and the Users will not be able to use the Software or any part of the Software which is superseded by that Modification. 5.5 ▇▇▇▇▇▇▇ agrees that Maintenance Releases will not materially adversely affect the functionality of the Software. 5.6 New Versions will be made available to the Organisation at Hexarad absolute discretion.
View Source
Updating Service. 3.3.1 DeltaXML shall issue to the Client at no additional charge Maintenance Releases, Minor Releases and New Versions of the Software as and when required in the absolute discretion of DeltaXML. 3.3.2 The Updating Service shall include the supply to the Client of all revisions of the Documentation which are necessary in order to reflect any Maintenance Releases, Minor Releases or New Versions acquired by the Client.
View Source
Updating Service. Matrix42 shall: (a) issue Modifications of the Software as and when required in the absolute discretion of Matrix42; (b) issue all revisions to the Documentation which are necessary in order to reflect any Modification acquired by the Customer, and for the avoidance of doubt, the cost of the Updating Service is included in the Fees payable for the Support Service.
View Source

Related to Updating Service

  • TESTING SERVICES DESCRIPTION This Exhibit contains additional terms and conditions applicable to testing services for digestive disorders (the “Testing Services”) that you may have purchased. The additional terms and conditions in this Exhibit only apply to the services described in this Exhibit.

  • Warranty Service 1. When repair or replacement services covered by this Agreement are required, you must telephone us at the toll-free service number printed on your Agreement Coverage Summary page. Telephone service is available twenty-four (24) hours a day, seven (7) days a week. You must notify us immediately upon discovery of any mechanical failure, and prior to the expiration of the term of the Agreement during which the failure occurred. If you fail to notify us of any mechanical failure prior to the expiration of the term of the Agreement during which the failure occurred, we will not be responsible for the cost of any repairs and/or replacements resulting from the mechanical failure. 2. We will provide you with a referral to an independent service contractor. We will use reasonable efforts to provide a referral to an independent service contractor within two (2) hours after the service request is received during normal business hours and within twenty-four (24) hours for requests received after normal business hours and on weekends or holidays. In the event we determine, at our sole discretion, that there is an emergency situation requiring expedited service, we will make reasonable efforts to expedite service. We will determine, at our sole discretion, which repairs constitute an emergency and will give consideration to covered mechanical failures that affect the habitability of the dwelling. 3. We have sole authority to select independent service contractors. All repair and/or replacement work covered by this Agreement must be performed by a pre-approved independent service contractor, and all repair and replacement services must be approved by us in advance. We are not responsible or liable for and will not cover any expenses you incur without our prior express consent, and we will not reimburse you for any costs you incur associated with unauthorized repair or replacement work performed by unauthorized contractors. 4. This Agreement includes a deductible charge, listed on your Agreement Coverage Summary, that you must pay per trade on each service call made towards the covered portion of any claim. When a covered claim requires more than one trade to complete the covered repair/replacement only one deductible charge will be required. Trades include appliance, air conditioning, heating, electrical, plumbing, and any other trade specifically required to service Covered Items listed on your Agreement Coverage Summary. You are responsible for and shall pay the independent service contractor directly for the service call and for actual work performed and/or Items installed, up to the amount of the deductible at the time of visit(s), in a manner acceptable to the independent service contractor. You are responsible for and shall pay the independent service contractor for any amounts due for services performed or parts installed that are not covered under the terms, conditions and provisions of this Agreement. A service call includes, without limitation, inspecting, diagnosing, and/or performing service for the repair or replacement of a malfunctioning Item. 5. You will provide access to the covered property during normal business hours for the independent service contractor to diagnose, obtain approval for, and/or complete repairs for covered mechanical failures. You will pay us and/or our independent service contractor for any service charges and additional charges assessed by our independent service contractor resulting from your failure to provide access to the covered property and/or for missed appointments. 6. Should any building or zoning permits be necessary, you are responsible for paying for and/or obtaining these permits and the cost associated with these permits. 7. At our discretion, we may elect to replace a Covered Item rather than repair it. The decision to replace rather than repair Covered Items is solely our option. Should we choose to replace a Covered Item the replacement will be the base model that meets all applicable federally mandated minimal manufacturers’ standards, performs the same primary function, and has a capacity comparable to the Covered Item, when available with domestically assembled units. With respect to kitchen/laundry appliances, we will make reasonable efforts to provide replacement Covered Items having similar mechanical capabilities and/or efficiency of the original unit, when available. We are not required to provide exact match in color, dye, lot, material, type or brand. When replacing systems or appliances, we will be responsible for the installation of the replacement Covered Item but not for the cost of the construction, modifications, carpentry or transitional work made necessary in order to accommodate the replacement, nor for any costs to upgrade or modify Covered Items for any reason. Should we determine to replace Covered Item and you instead choose to effect a repair, that Covered Item shall be excluded from further coverage under this Agreement and subsequent renewals. 8. At our discretion, we may give you the option to elect to receive a repair/replacement credit or cash payment (net of deductible) in lieu of providing a repair. In such cases, the amount of such credit shall be equal to the lesser of the approved cost of repair or the estimated cost of replacement. If you elect a credit to our independent service contractor, we will pay that amount directly to the independent service contractor after the work has been completed. If you elect the cash payment, you must supply documentation supporting that the Item in question has been purchased, replaced or repaired prior to receiving the cash payment. Any replacement Item must be installed in the covered property as listed on the Agreement Summary Page. The amount of the approved cost of repair or replacement will be established by us at our sole discretion. We reserve the right to inspect repaired and/or replacement Items. 9. We reserve the right to obtain, at our expense, a second opinion by an independent service contractor prior to determining eligibility for coverage.

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).

  • Compensation for Additional Services Additional Services shall be compensated as set forth on Exhibit A for the stipulated payment amounts set forth therein. Other Additional Services not set forth on Exhibit A that are required or requested by the Owner shall be compensated as agreed, using the methodology set forth on Exhibit A, prior to the Design Professional undertaking such Additional Services; provided, however, that if such compensation cannot be agreed, the Additional Services shall be performed at the hourly rates set forth and listed in Exhibit B, plus reimbursable expenses pursuant to Article 4.1.3 below, with a limitation as to maximum amount specified.

  • Additional Service 4.1 You shall be responsible to pay the Representative for the provision of a Service. 4.2 Additional service or variations in the Service may be required after the date of execution of this Agreement and may be performed upon our prior written approval. Such written approval shall be evidenced by a change authorisation order (“Change Order”) or such other written authorisation as approved and signed by the Contact or a duly authorised Public Officer. In such case, a Change Order shall be issued within a reasonable time thereafter. 4.3 All Change Orders are subject to the terms and conditions of this Agreement. 4.4 The Fee for additional service shall be agreed by us in writing prior to any additional service being performed.