Use of Service Credits Clause Samples

The 'Use of Service Credits' clause defines how service credits are applied as a remedy when a service provider fails to meet agreed performance standards. Typically, this clause outlines the conditions under which credits are earned, such as service outages or missed response times, and details the process for claiming and applying these credits, often as a reduction on future invoices. Its core function is to provide a clear, pre-agreed compensation mechanism for service shortfalls, thereby incentivizing performance and reducing disputes over service failures.
POPULAR SAMPLE Copied 1 times
Use of Service Credits. The Service Credits owed by UiPath to Company will be in the form of monetary credit applied against a future payment due from Company for additional purchases of licenses of the affected Cloud Software. The Service Credits cannot be (i) exchanged for the equivalent in cash; and (ii) cannot be transferred or applied to another Company account, or to another Software component or another Cloud Software instance other than the affected one. Fees may not be unilaterally offset by the Company for any Service Credits. The aggregate maximum Service Credits applied to an invoice will not exceed 100% of the invoiced amount. Service Credits accrued by the Company expire at the end of the License Term for the applicable Cloud Software.
View SourceView Similar (2)
Use of Service Credits. Customers entitled to a Service Credit must request the Service Credit by contacting ▇▇▇▇▇▇▇ support in writing within 15 days after becoming entitled to such Service Credit. Service Credits issued to a customer may only be used by that customer to extend its Analytics Service with ▇▇▇▇▇▇▇. Service Credits will not be issued in cash. Each customer must use its Service Credits by its next annual renewal following the availability of such Service Credits. Service Credits not so used will be deemed forfeited.
View SourceView Similar (2)
Use of Service Credits. 1.5.1 The credits set out in paragraphs 1.3.2 and 1.
View Source
Use of Service Credits. Subscriber must submit a written request for a Credit to Learning Objects within thirty (30) days following the month for which Subscriber is requesting a Credit. Learning Objects shall contact Subscriber within thirty (30) calendar days with its decision or to request additional information. Credits shall not be issued to Subscriber if, at the time that Service Unavailability occurs, Subscriber is in Payment Default. Service Credits shall be implemented in the following manner: 7.2.3.1. In the event of renewal, Service Credits shall be applied as a discount against future renewals of the Agreement. Service Credits shall have no other monetary value and may not be exchanged for, or converted to, monetary amounts. 7.2.3.2. In the event of non-renewal and/or termination, Service Credits shall be converted into a dollar value at the rate of $X/day of credit, where X is the calculated by dividing the Subscription Fees paid for the current term by the number of days in that term. (“Monetized Service Credits”). Monetized Service Credits shall be applied against any undisputed balances owed by Subscriber before a monetary credit is issued to Subscriber.
View Source
Use of Service Credits 
View SourceView Similar (2)

Related to Use of Service Credits

  • Use of Service Each Party shall make commercially reasonable efforts to ensure that its Customers comply with the provisions of this Agreement (including, but not limited to the provisions of applicable Tariffs) applicable to the use of Services purchased by it under this Agreement.

  • Use of Service Areas The service areas, as located within the Project, shall be ear- marked for purposes such as parking spaces and services including but not limited to electric sub-station, transformer, DG set rooms, underground water tanks, Pump rooms, maintenance and service rooms, firefighting pumps and equipment etc. and other permitted uses as per sanctioned plans. The Allottee shall not be permitted to use the services areas in any manner whatsoever, other than those earmarked as parking spaces and the same shall be reserved for use by the Association for rendering maintenance services.

  • Use of Services Mobile Banking will not work unless you use it properly. You accept responsibility for making sure that you understand how to use Mobile Banking before you actually do so, and you use Mobile Banking in accordance with any online instructions posted on our website. You also accept responsibility for making sure that you know how to properly use your wireless device and the Mobile Banking software ("Software") required to use the Service. The Software is provided by a service provider not affiliated with the Credit Union and you are solely responsible for entering a license agreement to use the software. We will not be liable to you for any losses caused by your failure to properly use the Mobile Banking service, the Software or your wireless device. You may experience technical or other difficulties related to the Mobile Banking service that may result in loss of data, personalization settings or other Mobile Banking service interruptions. We assume no responsibility for the timeliness, deletion, misdelivery or failure to store any user data, communications or personalization settings in connection with your use of the Mobile Banking service. We assume no responsibility for the operation, security, or functionality of any wireless device or mobile network which you utilize to access the Mobile Banking service. Financial information shown on the Mobile Banking service reflects the most recent account information available through the Mobile Banking service. You agree that we will not be liable for any delays in the content, or for any actions you take in reliance thereon. If you need current account information you agree to contact us directly.

  • Level of Service Complex case management with a provider focus is appropriate for members who either choose not to be actively involved or are unable to actively participate in their health care. Complex case management targets members with two (2) or more disease states who need assistance with care coordination, making preventive care appointments, or accessing care to address the members’ chronic health conditions or members who have had an inpatient hospital stay in the last ninety (90) days or members with high dollar claims of over fifty thousand dollars (>$50,000) in six (6) months. The focus is on working with the providers to meet the needs of the individual through communication with the PMP (if applicable), other providers, and the member’s natural support system. The goal is to help members gain optimum health or improved functional capability, in the right setting and in a cost-effective manner. Complex case management with provider focus is the active coordination by the Contractor of care and services between providers while navigating the extensive systems and resources required for the member. It involves comprehensive assessment, determination of available benefits, development and implementation of a complex case management plan directed at the chronic health conditions. At a minimum, the Contractor must provide complex case management services for members discharged from an inpatient psychiatric, drug overdose, or substance abuse hospitalization, for no fewer than ninety (90) calendar days following that inpatient hospitalization discharge. The Contractor must also provide complex case management services for any member at risk for inpatient psychiatric or substance abuse re -hospitalization. Care managers must contact members during an inpatient hospitalization or as soon as practicable upon receiving notification of a member’s inpatient behavioral health hospitalization. The care manager must work with the hospital discharge planner, provider case manager and/or natural supports (i.e. family) to ensure that an outpatient follow-up appointment is scheduled to occur no later than seven (7) calendar days following the inpatient behavioral health hospitalization discharge and transportation is not a barrier to attending the appointment. Complex case management with provider focus includes all of the services and benefits from disease management and care management. In addition,

  • Performance of Service 2.1 Appendix A (General Provisions), Articles 1 through 16, governs the performance of services under this contract. 2.2 Appendix B sets forth the liability and insurance provisions of this contract. 2.3 Appendix C sets forth the services to be performed by the contractor.