Acceptable Downtime Sample Clauses

The Acceptable Downtime clause defines the maximum amount of time a service or system can be unavailable without breaching the agreement. Typically, this clause specifies a set number of hours or a percentage of total operational time during which scheduled maintenance or unforeseen outages are permitted. For example, it may allow for up to four hours of downtime per month for system updates or repairs. Its core function is to set clear expectations for service reliability, balancing the need for maintenance with the user's requirement for consistent access, and to prevent disputes over minor service interruptions.
Acceptable Downtime. In calculating whether or not Rogers has met the commitments in any specific month lack of availability owing to downtime for any of the reasons set out below will not be factored into the SLA calculations: ▪ Customer delays including, but not limited to: (i) acts or omissions by the Customer, its agents or vendors; (ii) inaccurate, incomplete or changes to previously accepted orders; (iii) unavailable and/or faulty Customer premises, unavailable and/or faulty Customer premise equipment (CPE) and/or facilities necessary to install the Services; or, (iv) extension of access circuit demarcation point by Customer without Rogers approval; ▪ during an event of Force Majeure, as described in the Agreement; ▪ Customer’s failure to materially comply with its obligations as defined in the Agreement, including failure to pay valid past-due amounts; order suspensions due to Customer’s credit worthiness; ▪ during Scheduled Maintenance; ▪ troubles resolved as “No Trouble Found”; ▪ outages of less than 60 seconds in duration; ▪ performance degradation caused by the over-subscription of a fibre-served access port; ▪ time attributed to ▇▇▇▇▇▇▇▇’s delay in responding to Rogers requests for assistance to repair an outage; ▪ the failure of any Customer owned and maintained equipment on the Customer’s premise, beyond the local telephone companies’ demarcation device or smart-jack; ▪ hardware, operating system, and application failures or security breaches on LAN components, WAN components, servers, or workstations that were not configured by Rogers; ▪ failures or security breaches caused by improper use, improper care, or damage to devices by the Customer’s employees or a third party; ▪ failures or security breaches caused by the movement of hardware by the Customer or a third party, electrical and power irregularities, or abnormal use; ▪ failures or security breaches, where a device’s configuration, IOS/Software, or hardware has been modified by the Customer or a third party; ▪ failures or security breaches caused by undocumented hardware, IOS/Software, or other manufacturer deficiency; or ▪ failures or security breaches caused by hardware, IOS/Software, or other deficiencies, that were documented by the manufacturer following the implementation of the service by Rogers.
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Acceptable Downtime. In calculating whether or not Rogers has met its Service Level Agreements in any specific month, Service Outage Time for any of the reasons set out below will not be factored into the SLA calculations:
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Acceptable Downtime. In calculating whether or not ▇▇▇▇▇▇ has met the commitments in any specific month lack of availability owing to downtime for any of the reasons set out below will not be factored into the SLA calculations: Scheduled Maintenance; your failure to materially comply with its obligations as defined in the Agreement, including failure to pay valid past-due amounts; order suspensions due to your credit worthiness; failures of your applications or your Equipment not within the sole control of ▇▇▇▇▇▇ or a party under contract with ▇▇▇▇▇▇ to provide services in connection with the Agreement; your acts or omissions or any use or user of the Dedicated Backup Services authorized by you; and during an event of Force Majeure, as described in the Agreement.
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Related to Acceptable Downtime

  • Acceptable Estimating System The Contractor shall maintain the acceptable status of their Estimating System and submit updates to the current status, if applicable

  • Acceptable Use You agree that you are independently responsible for complying with all applicable laws in all of your activities related to your use of the Service, regardless of the purpose of the use, and for all communications you send through the Service. We and our Service Providers have the right but not the obligation to monitor and remove communications content that we find in our sole discretion to be objectionable in any way. In addition, you are prohibited from using the Service for communications or activities that: (a) violate any law, statute, ordinance or regulation; (b) promote hate, violence, racial intolerance, or the financial exploitation of a crime; (c) defame, abuse, harass or threaten others; (d) include any language or images that are bigoted, hateful, racially offensive, vulgar, obscene, indecent or discourteous; (e) infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction; (f) impose an unreasonable or disproportionately large load on our infrastructure; (g) facilitate any viruses, trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; (h) constitute use of any robot, spider, other automatic device, or manual process to monitor or copy the Service or the portion of the Site through which the Service is offered without our prior written permission; (i) constitute use of any device, software or routine to bypass technology protecting the Site or Service, or interfere or attempt to interfere, with the Site or the Service; or (j) may cause us or our Service Providers to lose any of the services from our internet service providers, payment processors, or other vendors. We encourage you to provide notice to us by the methods described in Section 6 of the General Terms above of any violations of the General Terms or the Agreement generally.

  • Acceptable Use Policy With respect to the Cloud Service, Customer will not: (a) disassemble, decompile, reverse-engineer, copy, translate or make derivative works, (b) transmit any content or data that is unlawful or infringes any intellectual property rights, or (c) circumvent or endanger its operation or security.

  • Agreement Exceptions/Deviations Explanation If the proposing Vendor desires to deviate form the Vendor Agreement language, all such deviations must be listed on this attribute, with complete and detailed conditions and information included. TIPS will consider any deviations in its proposal award decisions, and TIPS reserves the right to accept or reject any proposal based upon any deviations indicated below. In the absence of any deviation entry on this attribute, the proposer assures TIPS of their full compliance with the Vendor Agreement.

  • Acceptable Insurers All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance or is on the List of Approved Surplus Line Insurers in the State of California, with an assigned policyholders’ Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best’s Key Rating Guide, unless otherwise approved by the City’s Risk Manager.