Contacting Customer Support Clause Samples

The 'Contacting Customer Support' clause outlines the procedures and methods by which users can reach out to a company's support team for assistance. Typically, this clause specifies available communication channels such as email, phone, or online chat, and may include details about support hours or expected response times. Its core function is to ensure users know how to obtain help or resolve issues, thereby improving customer satisfaction and providing a clear process for addressing concerns.
Contacting Customer Support. End User Support is initiated through a customer support contact via telephone or e-mail. The following information can be used to initiate the support process:
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Contacting Customer Support. If you are unable to resolve an issue or question in relation to the Totara Software using the self-help resources described in clause 4.4, or, if applicable, the Designated Contacts may contact one of our customer support representatives for Second-level Support to receive support in accordance with your Support Plan. The online support portal is located at ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇. 4.5.1 You acknowledge that: 4.6.1.1 we will provide support only in the English language and only to the Designated Contacts; 4.6.1.2 any communication between the Designated Contacts and a customer support representative must be in English; and 4.6.1.3 we will not provide support to end users of the Totara Software or to any person other than the Designated Contacts.
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Contacting Customer Support. If you are unable to resolve an issue or question in relation to the Totara Enterprise Edition using the self-help resources described in clause 5, or, if applicable, any of the Designated Contacts may contact one of our customer support representatives for Second-level Support to receive support in accordance with your Support Plan. The online support portal is located at https:/ ▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.▇▇. You acknowledge that: i. we will provide support only in the English language and only to the Designated Contacts; ii. any communication between the Designated Contacts and a customer support representative must be in English; and iii. we will not provide support to any person other than the Designated Contacts.
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Contacting Customer Support. 8.1 The following methods of Customer helpdesk support are available when using the Software: (a) An online help module. (b) Telephone support during Standard Working Hours. (c) E-mail to ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ during Standard Working Hours.
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Contacting Customer Support. If the Customer is unable to resolve an issue or question in relation to the Application using the self-help resources, the Designated Contacts may contact one of Synergy Learning’s support representatives for Second-level Support to receive support in accordance with your Support subscription as detailed in Schedule 1. 1.6.1 Synergy Learning will provide support only in the English language and only to the Designated Contacts; 1.6.2 any communication between the Designated Contacts and a support representative must be in English; and 1.6.3 Synergy Learning will not provide support to end users of the Application or to any person other than the Designated Contacts.
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Contacting Customer Support. 8.1. The following methods of Customer helpdesk support are available when using the Software: 8.1.1. An online help module.
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Related to Contacting Customer Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.