Customer Complaint Resolution Clause Samples

The Customer Complaint Resolution clause outlines the procedures and responsibilities for addressing and resolving complaints raised by customers. Typically, it specifies the timeframe within which complaints must be acknowledged and resolved, the channels through which customers can submit their concerns, and the steps the service provider must take to investigate and respond. This clause ensures that customer issues are handled promptly and fairly, thereby maintaining customer satisfaction and providing a clear process for dispute resolution.
Customer Complaint Resolution. The Contractor shall notify Customers of the complaint procedure at the time Customers apply for or are provided service. A Customer dissatisfied with Contractor’s response regarding a complaint may ask the County to review the complaint. To obtain this review, the Customer must submit a written request within thirty (30) days of the original complaint to the Contractor if the Contractor has failed to respond to the complaint. The County may extend the time to request its review for good cause. In reviewing the complaint, the County Contract Manager shall seek a response and remedy by the Contractor. The County Contract Manager shall determine if the Customer’s complaint is justified, and if so, what remedy if any shall be provided. The County Contract Manager may delegate these duties to a designee. The decision of the County Contract Manager or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, the Contractor may seek review by the Public Works Director. The Contractor shall designate in writing a “company liaison” who shall be responsible for working with the County Contract Manager to resolve Customer complaints. The Contractor shall maintain a record of all complaints received by mail, by telephone, or in person for a period of three (3) years. The Contractor shall identify the date, name, address, telephone number, and if available the email address of the Customer making the complaint, the nature of the complaint, and the action taken by the Contractor to resolve the complaint. All written Customer complaints and inquiries shall be date-stamped when received and shall be initially responded to by the Contractor within one (1) business day of receipt. The Contractor shall log action taken by the Contractor to respond to and remedy the complaint. The Contractor shall use reasonable efforts to resolve all Customer complaints within two (2) business days of receipt, unless the complaint is such that it cannot reasonably be resolved within this timeframe, and unless this timeframe is extended by mutual agreement between the Contractor and Customer.
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Customer Complaint Resolution. Company shall promptly investigate and correct, where appropriate, any complaint by customer(s) in the franchise area with respect to its service or its employees. Company shall maintain a written record of all customer complaints and the actions taken by Company in response to these complaints. Town may request and receive from Company an up-to-date written record of all customer complaints and actions taken by Company in response to these complaints.
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Customer Complaint Resolution. All complaints received by the Contractor or the City before 3:00 PM shall be resolved by 5:00 PM. on the day the complaint was received. All complaints received after 3:00 PM shall be resolved by noon the next day. The Contractor shall maintain a daily log of all complaints received and the time when the complaint was resolved. Upon request, the Contractor shall provide a complaint report to the City.
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Customer Complaint Resolution. The Parties shall address and resolve all complaints received from third parties. Any complaints received by farmers or retailers for Tolerant Product will be addressed by the Parties jointly where each Party agrees to visit the ▇▇▇▇▇▇ or retailer (if feasible) in attempt to resolve the issue. A report on any complaints will be recorded in writing and to be addressed by the Parties within a reasonable period to reach a commercial resolution. (b)
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Customer Complaint Resolution. Implementer shall maintain a log of all Customer complaints, provide a summary of complaints in Monthly and Quarterly Reports, and respond within one (1) business day to complaints.
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Related to Customer Complaint Resolution

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • Informal Resolution Outcomes a. When a complainant approaches an administrative officer and alleges harassment by another BCTF member, the following shall apply: i. All discussions shall be solely an attempt to mediate the complaint; ii. Any and all discussions shall be completely off the record and will not form part of any record; iii. Only the complainant, respondent, and administrative officer shall be present at such meetings iv. No discipline of any kind would be imposed on the respondent; and v. The BCTF and its locals, based on the foregoing, will not invoke the notice of investigation and other discipline provisions of the collective agreement at meetings pursuant to Article E.2.5.a. b. Should a resolution be reached between the complainant and the respondent at Step One under the circumstances of Article E.2.5.a, it shall be written up and signed by both. Only the complainant and the respondent shall have copies of the resolution and they shall be used only for the purpose of establishing that a resolution was reached. No other copies of the resolution shall be made. c. In the circumstances where a respondent has acknowledged responsibility pursuant to Article E.

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.