Customer Support and Maintenance Clause Samples

Customer Support and Maintenance. We will use reasonable endeavours to provide Customer Support and Maintenance in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Customer Support or Maintenance where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Customer Support and Maintenance will not be provided. If we offer enhanced Customer Support and/or Maintenance then you may purchase these services separately in accordance with our then current price list.

Customer Support and Maintenance. The Supplier must regularly apply upgrades and continuously monitor the site to ensure optimal performance. They need to offer support via several different channels such as telephone, email support, a ticket system, and live chat and also offer training and opportunities to transfer knowledge. This needs to be supported by a regular cycle of meetings to review performance and delivery.

Customer Support and Maintenance. ‌‌‌ (a) ▇▇▇▇▇▇ agrees to provide online customer and technical support to Reseller’s customers with regards to the use and maintenance of the WebsiteDynamics Technology. (b) Mezine shall own and host the customer websites and content built through the Custom Branded Website Builder. (c) Reseller authorizes ▇▇▇▇▇▇’s support team to grant its customers trial extensions, free time, and refunds as the support team deems fit, without compensation to Reseller. (d) Reseller authorizes ▇▇▇▇▇▇ to send follow-up emails on ▇▇▇▇▇▇▇▇’s behalf to end users during their free trial period to help facilitate a sale.

Customer Support and Maintenance. ZAP will provide you with the Customer Support and Maintenance as set out in ZAP’s Standard Support policy that can be found online at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇/Terms.

Customer Support and Maintenance. 6.1 You may be provided with customer support, maintenance or professional services related to the Software (“Support Services”) subject to conditions of the current ABBYY support policy; however, You may be entitled to a different level of Support Services than is stated in the ABBYY Software Maintenance and Upgrade Assurance Terms and the ABBYY support policy in accordance with a written agreement with ABBYY with respect to such Support Services. Also You may be entitled to certain support services by an ABBYY Partner in accordance with an agreement between You and the ABBYY Partner with respect to such support services under the stipulation that the ABBYY Partner’s agreement may not impose additional duties on ABBYY. 6.2 General terms and conditions of the ABBYY support policy and the ABBYY Software Maintenance and Upgrade Assurance Term are published on the ABBYY Website at ▇▇▇.▇▇▇▇▇.▇▇▇. ABBYY reserves the right to change the support policy at any time without any prior notice. In addition to the general terms and conditions, ABBYY may have specific support policies in specific regions which may be regulated by separate agreements. 6.3 Any supplementary software code and any Software component provided to You as part of Support Services is to be considered a part of the Software and subject to the terms and conditions of this ▇▇▇▇. 6.4 In order to enable effective Support Services, You may be asked to provide ABBYY or an ABBYY Partner with information about the characteristics of Your hardware, information contained in the License Key of Your copy of the Software, as well as certain personal information, such as Your e-mail address. ABBYY may use the above-mentioned information as described in article 14.1 of this ▇▇▇▇.

Customer Support and Maintenance a. The Customer acknowledges and agrees that, apart from the RJ-45 socket which shall remain the property of HGC, the title to all Hardware shall be passed to the Customer on the Services Provision Date and, unless otherwise agreed by HGC and subject to 9b below, no warranty in respect of any Hardware will be given by HGC whatsoever or by any other party save and except the warranty (if any) given by manufacturer(s) or vendor(s) of the Hardware concerned. b. HGC agrees that: i. for a period of one week after the Services Provision Date, HGC will provide customer support to the Customer in respect of the Services, which shall be comprised solely of trouble-shooting of problems arising from (i) the cable connecting the RJ-45 socket and the Customer Interface Equipment where the LAN card is installed, (ii) the LAN card and (iii) the "Network Address Transaction" software; thereafter, HGC may, upon the Customer's request, provide problem isolation support related to the above on a time (at the prevailing hourly rates of HGC) and material basis; and ii. HGC will use reasonable endeavour to maintain HGC's networks (which, for the avoidance of doubt, terminate at the RJ-45 socket) so that Services can be provided during the term of any Agreement.

Customer Support and Maintenance. EZP will provide online support to the WDTR customers and will communicate to them for maintenance, technology and other issues as WebsiteDynamics. EZP will host the customer websites and content built through the Custom Branded Website Builder. WDTR authorizes ▇▇▇’s support team to grant trial extensions, free time and refunds when the support team deems fit without compensation to WDTR. WDTR authorizes ▇▇▇ to send follow-up emails on WDTR’s behalf to any end user on trial to help facilitate a sale.

Customer Support and Maintenance. For Hosted Software Services, DemandTec shall provide Customer with the customer support and maintenance services described on Exhibit C hereto (the “Hosted Support Services”). For Installed Software Services, DemandTec shall provide Customer with the customer support and maintenance services agreed upon by the parties.

Customer Support and Maintenance. ZAP will provide you with information about Customer Support and Maintenance which may be either in printed or electronic form including by reference to any customer services handbooks, service level guidelines, support guides and any online materials which ZAP may notify to you from time to time.