Fault Reporting Procedure Clause Samples

The Fault Reporting Procedure clause establishes the process by which parties must notify each other of any faults, defects, or issues that arise during the performance of a contract. Typically, this clause outlines the required method of reporting, such as written notice, and may specify timeframes within which faults must be reported and acknowledged. By providing a clear and standardized approach to reporting problems, this clause ensures timely communication and resolution of issues, thereby minimizing disruptions and clarifying responsibilities.
Fault Reporting Procedure. 3.1 All faults shall be reported by email, one fault per email. FLOvate engineers shall acknowledge receipt within 1 hour for category 1-5. Acknowledgement shall be made by telephone for category 0 faults. 3.2 In the event of a fault on the solution coming to the attention of the Client it shall: 3.2.1 Make reasonable preliminary unilateral assessment of the category (0-5) of the fault in question; 3.2.2 Report such fault (and its category) to FLOvate as soon as reasonably practicable; 3.2.3 Ensure that the fault is reproducible on more than one machine. A bug/fault will be common to all machines. If it can only be produced on one machine then the problem exists in the configuration of the individual workstation, support for which is not covered by the Agreement; and 3.2.4 Provide full information concerning the fault in writing, including but not limited to the following: (a) Full text of any message(s) displayed; (b) All the steps required reproducing the fault; (c) Computer hardware; (d) Exact time(s) of fault manifestation(s); and (e) Details of any data being accessed at the time of the fault (for example, any record reference that could identify the data being accessed). 3.3 In the event of a fault on LEAP coming to the attention of FLOvate, FLOvate shall: 3.3.1 Log the report of such fault upon discovery of such fault; 3.3.2 Where possible agree with the Client the category and the nature of any such fault; and 3.3.3 Provide telephone and/or email assistance to the Client in relation to such fault and if appropriate attempt to remedy such fault.
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Fault Reporting Procedure. Authorised users will be required to log faults/ issues via e-mail to the Health Fabric Support Desk or using the help facility directly in the patient portal. Basic data will be required before the Health Fabric Support desk is able to take ownership and investigate the call; these will include: Customer/ Client Name/ User Software name Date/ Time of problem Impact on User Version of Software It should be noted that in order to investigate some faults, it may be necessary for the Supplier to access patient identifiable information. In the event that this is necessary, the Support Desk will only access or use the minimum amount of patient identifiable information necessary to resolve the issue.
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Fault Reporting Procedure a) The customer must report the problem by filling in the appropriate form on the following page of the website ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇-▇▇▇▇ Once completed the form, the After Sales Dept. will process the request in a very short time. b) The warranty is accepted upon presentation of the certification of the correct installation and commissioning of the electrical system to which the product is connected. c) If the fault can be solved by replacing components in the field and AEC ILLUMINAZIONE has ascertained that the fault is covered by the warranty, AEC ILLUMINAZIONE may proceed, at its sole discretion, to send the necessary components to allow the customer to repair the faulty product by himself. The defective material must be retained by the customer for a period of 6 months because AEC ILLUMINAZIONE reserves the right to request the submission of such material for analysis in order to determine whether the defect is covered by the warranty. d) If AEC ILLUMINAZIONE believes that the fault cannot be resolved by replacing components in the field, AEC ILLUMINAZIONE will ask to the client to send back the material to AEC by sending before a specific “return authorisation”. Attention, transport is always charged to the customer. Items for which AEC ILLUMINAZIONE has not given a regular authorisation to return will not be accepted. e) Upon receipt of the material, AEC ILLUMINAZIONE shall analyse the fault and inform the customer of the cause of the problem and whether it is covered by the warranty. If the fault is covered by the warranty, AEC ILLUMINAZIONE will carry out the repair or have it carried out in accordance with the warranty. f) If the defect is not covered by the warranty, AEC shall inform the customer of the expenses it will have to incur for the repair and shall proceed with the request only after written acceptance by the customer. g) AEC ILLUMINAZIONE may charge the customer for the costs of returned products that are not found to be defective or non-compliant, together with the associated handling, testing and transportation costs. Under no circumstances shall the customer be entitled to request the shipment of new products to replace the faulty ones.
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Fault Reporting Procedure. Language Fault Detection and Notification Contact Points
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Fault Reporting Procedure. (a) If the Access Seeker is notified of a Fault by a Subscriber to its digital Subscription Television Services and Related Services, the Access Seeker must, within 1 Business Day of being notified of the Fault: (i) identify, as far as possible the nature and source of the Fault; (ii) complete a Fault Report detailing: (A) Name of Subscriber; (B) Address of Subscriber; (C) Telephone number of Subscriber; (D) Time and date that Fault occurred; (E) Smartcard Number; (F) Set Top Unit serial number, model, type; (G) Location of Digital Subscriber Equipment; (H) channel/channels affected; (I) Description of the Fault, for example: (1) no picture and or sound; (2) poor quality picture and/or sound; (3) status of the Set Top Unit front panel indicators; (4) remote control; and (J) Number of incidence of the Fault/s. (K) Use fault codes from FOXTEL’s schedule of fault codes. (b) The Fault Report should be sent by fax to the FOXTEL Fault Management Help Desk.
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Fault Reporting Procedure. Fault Reporting Procedure Customers are requested to phone ▇▇▇▇▇ ▇▇▇▇▇▇ to report a fault incident. Customers are asked to provide sufficient detail to allow diagnosis to commence. Wherever possible, the customer will be issued with a fault reference number. (This may be a temporary number issued by the standby engineer, and clarified later)
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Fault Reporting Procedure.  Fault reports shall be sent to Supplier by following email addresses, fax or telephone: Table №1 Structural subdivision name Monitoring Center +▇▇▇(▇) ▇▇▇▇▇▇▇  Fault reports shall be accepted 24 hours a day, 7 days a week, 365 days a year, in English.
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Related to Fault Reporting Procedure

  • Reporting Procedures Enter in the ▇▇▇ Entity Management area the information that ▇▇▇ requires about each proceeding described in paragraph 2 of this award term and condition. You do not need to submit the information a second time under assistance awards that you received if you already provided the information through ▇▇▇ because you were required to do so under Federal procurement contracts that you were awarded.

  • BILLING PROCEDURE a. The Contractor shall submit, not more than semi-monthly, properly completed A-19 vouchers (the "voucher") to one of the following: The Department of Children, Youth, and Families Attn: ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ PO Box 40970 Olympia WA 98504-0970 Or, email a scan of an original, signed A-19 voucher directly to the DCYF Contract Manager at ▇▇▇▇▇.▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇.▇▇▇ b. Payment to the Contractor for approved and completed work shall be made by warrant or Electronic Funds Transfer by DCYF and considered timely if made within 30 days of receipt of a properly completed voucher. Payment shall be sent to the address designated by the Contractor and set forth in this Contract. c. Each voucher must clearly reference the DCYF Contract Number and the Contractor's Statewide Payee Registration number assigned by the Office of Financial Management (OFM). d. Properly completed vouchers and attachments completed by the Contractor must contain the information described in Exhibit A under the Section titled "Compensation and Voucher Payment".

  • Testing Procedures The following test procedure shall apply to all urine tests administered to bargaining unit employees: a. Urine specimens shall be collected at the approved laboratory as stated below in section (e), or at an accredited medical facility when necessary after an accident. b. The employee shall not be observed when the urine specimen is given. c. All specimen containers, vials or bags used to transport the samples shall be sealed with evidence tape and labeled in the presence of the employee. d. The testing shall be done by another approved laboratory. e. The employer shall choose the testing/collection facility to be utilized for toxicology testing on a yearly basis. f. The following standards shall be used to determine what levels of detected substances shall be considered positive. Note: - These are current levels subject to change by Federally Mandated Regulations. Current Federal Regulations shall be controlling in case of change or conflict: DRUG SCREENING TEST CONFIRMATION Amphetamines 500 ng/ml Amphetamine 250 ng/ml GC-MS Marijuana Metabolites 50 ng/▇▇ ▇▇▇▇▇-THC 15 ng/ml GC-MS Cocaine Metabolites 150 ng/ml Metabolites 100 ng/ml GC-MS Opiates Morphine 2,000 ng/ml 2,000 ng/ml GC-MS PCP 25 ng/ml PCP 25 ng/ml GC-MS MDMA 500 ng/ml 250 ng/ml Alcohol .08 Breath .04 Breath – Employees with CDL .02 - .039 Breath - Employees with CDL will be removed from service for 24 hrs. g. Tests which are below the levels set forth above shall be determined as negative. If test results are negative, all non-required documentation regarding supervisors' observations and testing will be destroyed. h. At the time the urine specimen is collected two samples will be taken. One sample will be sent to the laboratory to be tested at the employer's expense. If the first sample tests positive then upon written request by the employee within twenty-four

  • Posting Procedure (a) Except as otherwise provided, all positions shall be posted as they arise and shall be posted using the standard posting format (see Appendix C). (b) All postings shall include the following: (1) the Bargaining Unit to which the posting applies; (2) the type of position (i.e. GTA, GSA-­‐1, UTA); (3) if possible, the number of position(s) available; (4) the course name and number; (5) the start and termination dates for the appointment; (6) the level of appointment (i.e. full, or portion of); (7) assigned responsibilities; (8) required and preferred qualifications (academic and/or professional); (9) application deadline; (10) wages; (11) any applicable equity provisions; and (12) the current University of Guelph’s employment equity statement, which may be amended from time to time through discussion with stakeholder groups through the Employment Equity Committee. (c) Where a course has both In-­‐Class and DE section(s), the DE sections(s) shall be posted separately from the In-­‐Class section(s). In situations where the University anticipates that the position may be available for two (2) or three (3) semesters, the posting shall clearly indicate this possibility. The decision to appoint an employee for more than one (1) semester at a time shall be at the sole discretion of the University (see also 11.04 (d)). (d) Positions shall be posted by the Department electronically on the Central Job Posting Website for TAs, GSA-­‐1s, & Sessional Lecturers, within the time frames provided for in this Article. At the time of posting the Union shall receive electronic notification. (e) The University shall respond to inquiries from the Union with regard to posting criteria as specified in (a), (b) and (c). The Union shall notify FASR in writing of postings which in the Union’s view do not comply with the requirements of (a), (b) and (c). The University shall consult with the appropriate Union designate(s) within two (2) days of receipt of such notice, and where the Parties agree the posting did not meet the posting criteria as specified in (a),

  • Billing Procedures The Supporting Party will bill the Protecting Party for actual costs incurred for Assistance by Hire. Reimbursements will be limited to the provisions of the Agreement and the applicable OP, regardless of whether or not it is authorized on the Resource Order or other documentation produced by the incident. Reimbursable costs may include transportation, salary, overtime, per diem and other approved expenses of supporting agency personnel. Rates and conditions of use for the equipment and personnel are documented in the OP. Parties shall submit a bill within 90 days of the incident. Parties must use their own invoice form for billing under this Agreement to avoid any confusion with other services that may have been ordered under other agreements. Invoices must identify Supporting Party’s name, address, and Taxpayer Identification Number (Department only), fire name, order and request number, and bill number and amount. Invoice supporting documentation must include description of services performed, period of services performed, and any applicable cost share agreements. Supporting documentation will itemize details of billing, listing personnel, equipment, travel and per diem, aircraft, supplies and purchases as approved in the attached OP. It will also include itemized deductions for maintenance and repair of equipment. Department invoices will include “Record of Activities” (FSLA-5) and U.S. Forest Service invoices will include transaction register. Invoices for services under this agreement must be sent to: ▇▇▇▇▇ ▇▇▇▇▇▇▇, FFMO ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ Telephone: ▇▇▇-▇▇▇-▇▇▇▇ FAX: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇▇▇▇@▇▇.▇▇▇.▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇, FIRE CHIEF ▇.▇. ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ Telephone: ▇▇▇-▇▇▇-▇▇▇▇ FAX: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ All bills will have a payment due date 30 days upon receipt. Contested ▇▇▇▇▇▇▇▇: Written notice that a bill is contested will be mailed to the Party within 30 days of receipt of the invoice and will fully explain the contested items. Contested items should be resolved no later than 60 days following receipt of the written notice. Parties are responsible for facilitating resolution of contested ▇▇▇▇▇▇▇▇. Billing requirements and rates are documented in the attached OP.