Feedback and Complaints Sample Clauses

Feedback and Complaints. 6.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with THE AUTHORITY. THE AUTHORITY shall have procedures in place, which are acceptable to THE ESFA, to gather and act upon feedback and complaints from Participants and/or their representatives and employers and the wider community. 6.2 THE Secretary of State may issue guidance for THE AUTHORITY on dealing with feedback and handling complaints, and will set out the minimum standards expected. 6.3 THE AUTHORITY shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by THE ESFA. 6.4 Where a complaint has not been resolved to the satisfaction of the complainant THE AUTHORITY must advise the complainant of his or her right to complain to THE ESFA and co-operate with any investigation carried out by THE ESFA.

Feedback and Complaints. 33.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. 33.2 The Contractor must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 33.3 The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 33.4 Where a complaint has not been resolved to the satisfaction of the complainant the Contractor will advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 9.1 THE COLLEGE shall have primary responsibility for receiving feedback in respect of the Services and shall investigate any complaint in respect of the Services promptly and thoroughly. THE COLLEGE shall have procedures in place, which are acceptable to THE EFA, to gather and act upon feedback and complaints from Students and/or their representatives the wider community and, where relevant, employers. 9.2 The Department may issue guidance to THE COLLEGE on dealing with feedback and handling complaints, and will set out the minimum standards expected of THE COLLEGE. Failure to comply with such guidance shall be deemed to be a Minor Breach. 9.3 THE COLLEGE shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department pursuant to part two clause 9.2.

Feedback and Complaints. 35.1 The Contractor shall have a policy and process in place, which is acceptable to the Department, and available to the Department on request, to gather and act upon Apprentice feedback, including feedback from Apprentices who did not complete their Apprenticeship Programme, to improve the experiences of Apprentices in general while they are on the Contractor’s programmes, and to support more general improvements. The Contractor must ensure that Apprentices are aware of the process and the Contractor shall use Apprentice feedback to ensure training programmes meet Apprentices’ needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated Apprentice feedback to inform that plan. 35.2 The primary responsibility for investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the Department, to act upon feedback and complaints from Apprentices and/or their representatives and employers and the wider community. The Contractor must ensure that Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices who wish to complain. 35.3 The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department. 35.4 All Higher Education Institutions are “Qualifying Institutions” under Part 2 of the Higher Education Act 2004 and therefore a member of the independent complaints Scheme run by the OIA, HEIs should follow the OIA Rules and Guidance for all registered student complaints. 35.5 The Contractor will ensure that it has in place and complies with an effective whistleblowing procedure, approved by the body responsible for the management of the Contractor, whereby staff may raise in confidence concerns about possible malpractice without fear of victimisation, subsequent discrimination or disadvantage. The procedure must be published on the Contractor’s public-facing website. The Contractor will regularly review the procedure, including securing approval from the body responsible for the management of the Contractor of any amended procedure.

Feedback and Complaints. 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. 34.2. The Contractor must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 34.3. The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 34.4. Where a complaint has not been resolved to the satisfaction of the complainant the Contractor must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation. 34.5. The Contractor will ensure that it has in place and complies with an effective whistleblowing procedure, approved by the body responsible for the management of the Contractor, whereby staff may raise in confidence concerns about possible malpractice without fear of victimisation, subsequent discrimination or disadvantage. The procedure must be published on the Contractor’s public-facing website. The Contractor will regularly review the procedure, including securing approval from the body responsible for the management of the Contractor of any amended procedure.

Feedback and Complaints. 36.1. The Contractor shall have a policy and process in place, which is acceptable to the Department and available to the Department on request, to gather and act upon Learner feedback, including feedback from Learners who did not complete their Learning Programme, to improve the experience of Learners in general while they are on the Contractor’s programmes, and to support more general improvements. The Contractor must ensure that Learners are aware of the process and the Contractor shall use learner feedback to ensure training programmes meet Learners’ needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated learner feedback to inform that plan. 36.2. The primary responsibility for investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the Department to act upon complaints from Learners and/or their representatives and employers and the wider community. The Contractor must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 36.3. The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department. 36.4. Where a complaint has not been resolved to the satisfaction of the complainant the Contractor must advise the complainant of their right to complain to the Department and co-operate with any investigation carried out by the Department and act on any recommendations made by the Department following the investigation. 36.5. The Contractor will ensure that it has in place and complies with an effective whistleblowing procedure, approved by the body responsible for the management of the Contractor, whereby staff may raise in confidence concerns about possible malpractice without fear of victimisation, subsequent discrimination or disadvantage. The procedure must be published on the Contractor’s public-facing website. The Contractor will regularly review the procedure, including securing approval from the body responsible for the management of the Contractor of any amended procedure.

Feedback and Complaints. 34.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with THE CONTRACTOR. THE CONTRACTOR shall have procedures in place, which are acceptable to THE CHIEF EXECUTIVE, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. 34.2 THE CONTRACTOR must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 34.3 THE CONTRACTOR shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by THE CHIEF EXECUTIVE. 34.4 Where a complaint has not been resolved to the satisfaction of the complainant THE CONTRACTOR will advise the complainant of his or her right to complain to THE CHIEF EXECUTIVE and co-operate with any investigation carried out by THE CHIEF EXECUTIVE and act on any recommendations made by THE CHIEF EXECUTIVE following the investigation.

Feedback and Complaints. We will regularly ask for your feedback on your course and our facilities and services through module evaluations, surveys and the Course Committee. The University has established its Student Complaints Procedures to deal with legitimate complaints from students in a fair, prompt and efficient manner. If a student requires advice or wishes to discuss the matter before making a complaint, he/she should consult his/her personal tutor or the Complaints and Appeals Officer. If the student is dissatisfied with the outcome of this informal procedure, then they should follow the procedures described in the formal complaints procedure. Advice on the complaints procedure may be sought from the Complaints and Appeals Officer. MIUC (and its officers and employees) shall not be liable for: ▪ any loss, theft, misuse or damage to property, including without limit any motor vehicle, cycle, equipment or such other personal belongings whilst such property is on MIUC premises; ▪ any loss, expense or damage of any nature suffered by you as a consequence of any data processing undertaken by you or any other third party using any computer equipment belonging to MIUC; ▪ any loss that you would not have suffered if you had taken reasonable steps to avoid or reduce the loss. MIUC shall not be liable for loss or damage suffered by you as a result of the use of any computer equipment or software provided or made available by MIUC, including any contamination of software or loss of files. This Student Contract will end automatically, subject to your rights of internal appeal, if your studies with MIUC are terminated as a result of:

Feedback and Complaints. 20.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Provision shall rest with the College. The College shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. 20.2 The College must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 20.3 The College shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 20.4 Where a complaint has not been resolved to the satisfaction of the complainant the College will advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation.