Field Service Technicians Clause Samples

The 'Field Service Technicians' clause defines the roles, responsibilities, and requirements for technicians who perform services at client locations. Typically, this clause outlines qualifications, training standards, and conduct expectations for technicians, and may specify procedures for scheduling, reporting, and compliance with safety regulations. Its core function is to ensure that only competent and properly managed personnel are dispatched to client sites, thereby maintaining service quality and minimizing operational risks.
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Field Service Technicians. All field service technicians employed or engaged by the Acquired Companies are reasonably qualified to perform maintenance services in the markets where the Acquired Companies employs or engages them to provide services.
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Field Service Technicians. Assist the F.S.T.(s) with any job duties • Pulling Cable/Wire (after the job is explained by an F.S.T.) • Video and Broadband installs (excluding pre-quals) • Replace Pedestals; including - digging in the pedestal, setting ground rods, and grounding the pedestal; excluding – splicing, bonding, and braiding cable, and directional markers • Locates • Pole change outs – if additional help is necessary, however there must be at least two (2) F.S.T.’s present • Modem, Set Top Boxes and Ruckus – preload and upgrade • Resi VoIP installs (excluding pre-quals) • Resi NID work
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Field Service Technicians shall accrue Rostered Days Off to a period of 5 days. When the accrual reaches 32 hours the employee will be asked to state if their intention is to take the accrued RDO’s in a block of 5. If an application to take the accrued RDO’s as a block of 5 is not received within 1 week of the 5 days being accrued the accrued RDO’s will be paid out at single time rates automatically.
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Field Service Technicians. There shall be three (3) levels paid at 3%, 6% and 9% premium over the Journeyman rate. The premium shall take the form of a Rate of pay and as such, shall be subject to overtime multiplication and this shall be their base rate. Service employees temporarily assigned to a Field Service position shall be paid the difference, in cents per hour, between the Journeyman Mechanic rate of pay and the Field Service Level 1 rate of pay for each hour worked. Field Service Technicians shall progress from Level 1 to Level 3 based on the then current Company Field Service Progression policy. Employees in the Field Service classification prior to June 13, 2013 will require an accumulation of 2,000 hours of field service time to be eligible for advancement to Level 3. From time to time, the Company may determine it is appropriate to appoint a Lead Hand for a given department(s). Lead Hands are expected to direct and assist other hourly employees within a given department(s). The individuals do not have any authority to hire, fire or discipline. Their role is to assist in the day to day operation of the department(s) and the best utilization of the work force along with the resolution of questions/problems that workers may report to them or which may arise from time to time. The Union acknowledges that the Company appoints the number of Lead Hands it requires from time to time and appoints who it deems most appropriate. There will not be a Posting for the opening but an announcement will be provided. Those employees who are interested in being considered shall make their intentions known to the Company within 5 working days of the date of the announcement to assign a Lead Hand. Lead Hand premium will be calculated as follows:
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Field Service Technicians. C9 FIELD SERVICE Tradesman with a minimum of 5yrs Experience in hydraulic discipline. Works in accordance with this Agreement. C8 INTERMEDIATE In addition to C9 requirements a minimum of 3 - 5 years Field Service Exp. And works in accordance this Agreement. C7 ADVANCED In addition to C8 requirements a minimum of 5 + years Field Service Exp. And works in accordance this Agreement. C10 TRADESMAN In accordance with the this Agreement. Performs tasks as directed. C9 INTERMEDIATE In addition to C10 requirements and in accordance with this Agreement has a minimum of 3 - 5 years experience in Hydraulic discipline. C8 ADVANCED In addition to C9 requirements must have a minimum of 5-8 years experience in a Hydraulic discipline. Is also able to diagnose failures.
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Field Service Technicians. 5.2.1 As a condition of an Employee’s employment under this Agreement, an Employee who is primarily required to work in the field will, subject to Company requirements, be permitted to use a nominated Company vehicle to travel to and from work from the Employee’s home address, using the most direct route. 5.2.2 The vehicle is not to be used for any reason other than for Company work purposes and to travel to and from work. 5.2.3 Shifts will commence at the rostered start time as advised by the Company from the Employee’s allocated depot and shifts will finish at the completion of the last job of the Employee’s shift, unless otherwise directed by the Company. 5.2.4 Use of the Company’s vehicles to travel to and from work will be in the
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