Implementation Detail Sample Clauses
Implementation Detail. 1. The required Minimum Class Size: 10 people
2. Enrollment and Enrollment propaganda: As responsibility of Party A. The program enrolls eleven grade students who plan not to attend Chinese college entrance examination, high school graduates, and return students. When Party A requires Party B to attend or assist propaganda activities, for example, Party A may need SUNY’s Professors to present in the propaganda activities on July and August in 2015, Party B is supposed to provide assistance. The fee involved will be allocated through later negotiation.
3. Admission Test and IBT English-Improving: According to SUNY’s requirements, Party A should hold admission test, and set up the English Improving courses to qualified students who have enrolled in the program. Party B is responsible for coordinating with SUNY.
4. SUNY Enrollment Registration: Party B is supposed to prepare SUNY registration files for students who have earned high school diploma and passed IBT with a score equal or higher than 75. Party B is also supposed to coordinate and ensureevery student will have a SUNY registration ID.
Implementation Detail. Voice
i. Configuration of a single IVR with up to two (2) tiers a. Configuration of up to five (5) options for tier one, and up to ten (10) options for tier 2 ii. Configuration of up to twenty-five (25) total named agents
iii. Administration of up to five (5) customer admin accounts
a. Configuration of additional admin accounts is available to the Customer via change request at an additional charge
b. Admin users will also need an agent license / account to work as an agent or supervisor
c. Admin accounts are solely for administrative work
iv. Configuration of up to ten (10) inbound voice queues;
a. Configuration of audio recording
b. Addition of callback in queue to call c. Addition of agent voicemail d. Addition of Customer provided prompts, greetings, or messages to call handling flow in English only ● If Customer does not provide prompts, greetings, or messages during initial meeting, all prompts will default to native text to speech
v. Administration and assignment of role profiles;
vi. Administration of up to five (5) disposition codes;
vii. Administration of up to five (5) unavailable codes;
viii. Administration of up to five (5) inbound telephone numbers;
ix. Administration and configuration of customer Hours of Operations (HOO);
a. Up to two (2) IVR HOO;
b. Up to two (2) queue HOO
x. Native reporting functionality for the Contact Center agents and supervisors
a. Custom report creation is not included in this proposal ii. Limitations include:
a. No customization of Chat window and button (colors only)
b. No Chat/Web Messaging pre form
c. Chat configurations will include 1 channel, 2 buttons, and 1 window