Monitoring Service Clause Samples
The Monitoring Service clause defines the obligations and scope of services related to overseeing and tracking specific activities, systems, or processes as agreed between the parties. Typically, this clause outlines what is being monitored, the frequency or method of monitoring, and the reporting requirements, such as providing regular updates or alerts about system performance or compliance issues. Its core practical function is to ensure transparency and accountability by establishing clear expectations for ongoing oversight, thereby helping to identify and address issues proactively.
Monitoring Service. Exasol will install a software-based health-monitoring with an automated Incident report system in the Exasuite Cluster, which includes a multistage escalation strategy. The extent of the monitoring is oriented toward typical error sources in the Exasuite Cluster. The booking of the Monitoring Service always requires the booking of the Incident Management Services as well. If recurring disturbances occur due to an incorrect use of the Software or the use of an unsuitable infrastructure (e.g. Customer has not reserved sufficient storage space in the Cluster for backups, or an accepted solution was not implemented), Exasol reserves the right (i) to turn off the relevant Incident reports until the causes for the disturbance have been eliminated and (ii) not to forward the incident reports as a disturbance or Incident to Incident Management. Monitoring Times are nonstop. Incident processing is carried out in the context of the agreed Incident Management.
Monitoring Service. CT or a CT Related Party will monitor Signals during the term of the Agreement. Upon receipt of a Signal by the Platform, CT or a CT Related Party (i) will make a reasonable attempt to notify by telephone the Premises or one of the Emergency Contacts to confirm the nature of the Signal or that the Signal is not false, and (ii) if appropriate for the nature of the Signal and the Services that You purchased, attempt to notify an Emergency Contact or the applicable emergency response agency (e.g., police, fire) in accordance with CT’s policies and procedures or the policies and procedures of the CT Related Party through which CT provides the Monitoring Service, which policies and procedures may change at any time without notice to You. You are responsible for keeping the Emergency Contact List up to date. You represent and warrant that the Emergency Contacts are authorized to act on Your behalf and may cancel an alarm before CT or the CT Related Party notifies the relevant emergency response agency. Neither CT nor any CT Related Party will be responsible for attempting to notify any other entity or person, and neither CT nor any CT Related Party will notify any agency or person if it reasonably believes that notification is not required.
Monitoring Service. Monitoring service consists solely of the calling by telephone of governmental agencies or the telephone number supplied by you in writing (“Proper Authorities”) upon receipt of signals transmitted from the System which are codes identified in writing (hereinafter “Listed Codes”) or voice communication received from your Premises. No monitoring service shall be rendered for signals received which are not Listed Codes or for voice communication which does not request assistance. Notwithstanding anything contained herein to the contrary, you understand and agree that upon receipt of a Listed Code and prior to telephoning any other person or entity, Company may, in its sole and absolute discretion and without any liability, contact or attempt to contact your Premises to verify the necessity to report the receipt of a Listed Code to any other person. You understand and agree that Company's efforts to notify Proper Authorities shall be satisfied by advice by telephone to any person answering the telephone at the telephone number(s) provided to Company in writing or by leaving a message with a telephone answering service or any mechanical, electrical, electronic or other technology permitting the recording of voice or data communications.
Monitoring Service. Monitoring service consists solely of monitoring service personnel (“Operator”) communicating electronically with First Responders or calling by telephone the telephone numbers supplied by Subscriber in writing for First Responders and persons identified by you as your emergency contacts (the “Call List”) within a reasonable period of time under the circumstances at the monitoring facility and the priority of the Signals which are identified in writing (“Listed Codes”) or video images which, in the Operator’s sole and absolute discretion, clearly and conspicuously reveal the necessity for monitoring services appear on the Operator’s computer screen at the monitoring facility or when voice communication requesting assistance is received by an Operator from you or from the Premises (collectively, “Monitoring Services”). No monitoring service shall be rendered for voice communication which does not request assistance or for video images which do not clearly and conspicuously reveal the necessity for monitoring service. In the event a Signal is received at the monitoring facility which is not a Listed Code, you agree that Company’s sole duty and obligation is for Company to log the Signal (the “Unlisted Code Policy”). If the Premises is located in a jurisdiction requiring a personal verified on-site response (“Verified Response”) prior to dispatching a First Responder, it is your sole responsibility to engage a service to provide such Verified Response. All fees, costs and expenses in connection with Verified Response shall be borne by you only. You understand and agree that First Responders may not be dispatched or respond to your Premises after notice to First Responders of receipt of a burglar alarm signal or fire alarm signal by Company unless there is independent confirmation of a burglary or fire at your Premises, e.g., an on-site witness’ report that a point of entry exists or a fire exists. Notwithstanding anything contained herein to the contrary, (a) upon receipt of a Listed Code or video images and prior to communicating electronically or by telephone to First Responders or the Call List, Company may, in its sole and absolute discretion and without any liability, attempt to telephone the Premises or attempt to contact you through telephone, electronic mail, text message or other similar means of communication at numbers or addresses provided by you in writing, as frequently as Company deems appropriate to verify the necessity to report the receipt o...
Monitoring Service. MONITORING SERVICE CONSISTS SOLELY OF MONITORING SERVICE PERSONNEL ("OPERATOR") COMMUNICATING ELECTRONICALLY WITH FIRST RESPONDERS OR CALLING BY TELEPHONE THE TELEPHONE NUMBERS SUPPLIED BY YOU IN WRITING FOR THE POLICE, SHERIFF, FIRE, MEDICAL, AMBULANCE, GUARD, PATROL AND RESPONSE SERVICES, AND OTHER GOVERNMENTAL, QUASI-GOVERNMENTAL, PRIVATE OR VOLUNTEER AGENCIES, DEPARTMENTS AND ORGANIZATIONS (COLLECTIVELY, "FIRST RESPONDERS”) AND PERSONS IDENTIFIED BY YOU AS YOUR EMERGENCY CONTACTS (THE “CALL LIST”) WITHIN A REASONABLE PERIOD OF TIME UNDER THE CIRCUMSTANCES AT THE MONITORING FACILITY AND THE PRIORITY OF THE SIGNALS WHICH ARE IDENTIFIED IN WRITING ("LISTED CODES") OR VIDEO IMAGES WHICH, IN THE OPERATOR'S SOLE AND ABSOLUTE DISCRETION, CLEARLY AND CONSPICUOUSLY REVEAL THE NECESSITY FOR MONITORING SERVICES APPEAR ON THE OPERATOR'S COMPUTER SCREEN AT THE MONITORING FACILITY OR WHEN VOICE COMMUNICATION REQUESTING ASSISTANCE IS RECEIVED BY AN OPERATOR FROM YOU OR FROM THE PREMISES (COLLECTIVELY, "MONITORING SERVICES"). NO MONITORING SERVICE SHALL BE RENDERED FOR VOICE COMMUNICATION WHICH DOES NOT REQUEST ASSISTANCE OR FOR VIDEO IMAGES WHICH DO NOT CLEARLY AND CONSPICUOUSLY REVEAL THE NECESSITY FOR MONITORING SERVICE. IN THE EVENT A SIGNAL IS RECEIVED AT THE MONITORING FACILITY WHICH IS NOT A LISTED CODE, YOU AGREE THAT COMPANY'S SOLE DUTY AND OBLIGATION IS FOR COMPANY TO LOG THE SIGNAL (THE "UNLISTED CODE POLICY”). IF THE PREMISES IS LOCATED IN A JURISDICTION REQUIRING A PERSONAL VERIFIED ON-SITE RESPONSE (“VERIFIED RESPONSE”) PRIOR TO DISPATCHING A FIRST RESPONDER, IT IS YOUR SOLE RESPONSIBILITY TO ENGAGE A SERVICE TO PROVIDE SUCH VERIFIED RESPONSE. ALL FEES, COSTS AND EXPENSES IN CONNECTION WITH VERIFIED RESPONSE SHALL BE BORNE BY YOU ONLY NOTWITHSTANDING ANYTHING CONTAINED HEREIN TO THE CONTRARY, (A) UPON RECEIPT OF A LISTED CODE OR VIDEO IMAGES AND PRIOR TO COMMUNICATING ELECTRONICALLY OR BY TELEPHONE TO FIRST RESPONDERS OR THE CALL LIST COMPANY MAY, IN ITS SOLE AND ABSOLUTE DISCRETION AND WITHOUT ANY LIABILITY, ATTEMPT TO TELEPHONE THE PREMISES OR ATTEMPT TO CONTACT YOU THROUGH TELEPHONE, ELECTRONIC MAIL, TEXT MESSAGE OR OTHER SIMILAR MEANS OF COMMUNICATION AT NUMBERS OR ADDRESSES PROVIDED BY YOU ELECTRONICALLY (MONITORING ENROLLMENT FORM), AS FREQUENTLY AS COMPANY DEEMS APPROPRIATE TO VERIFY THE NECESSITY TO REPORT THE RECEIPT OF A LISTED CODE OR VIDEO IMAGES TO FIRST RESPONDERS OR THE CALL LIST, AND (B) UPON THE RECEIPT OF AN ABORT CODE OR ORAL OR ELECTR...
Monitoring Service. During the Term, we will provide you at no additional cost a monitoring service provided by a solar monitoring software provider, that captures and displays historical energy generation data over an Internet connection or cellular network, and consists of hardware located on site and software hosted by Solar Provider (“Monitoring Service”). If your System is not operating within normal ranges, the Monitoring Service will alert us and we will remedy any material issues in a timely manner. A high speed Internet line may be required for the monitoring service to operate. Therefore, during the Term, you agree to maintain, to the extent necessary to transmit data, the communication link between the Monitoring Service and the System and between the Monitoring Service and the Internet and you must not damage the electronic monitor. You agree to maintain and make available, at your cost, a functioning indoor Internet connection with one available wired Ethernet port and standard AC power outlet within eighty (80) feet of the System’s AC/DC inverter(s). This communication link must be a 10/100 Mbps Ethernet connection that supports common Internet protocols (TCP/IP and DHCP). If you do not have and maintain a working high speed Internet line and it is necessary to transmit data relating to the System’s performance, then (A) we will not be able to monitor the System and the amount of Power produced by the System may be estimated by the Solar Provider; and (B) you will be required to provide Solar Provider with periodic production information from your inverter when requested.
Monitoring Service a. If you decide to receive this Optional Service, your KISA Handset can be used to contact KISA in the event of an emergency.
b. The Monitoring Service is not a replacement for contacting emergency services directly using 000.
c. KISA will arrange for a contact centre to operate at all times to answer calls placed to the Monitoring Service. The contact centre has trained operators who will respond to the call, speak with the user to identify the emergency and contact emergency service providers or nominated emergency contacts as appropriate.
d. The Monitoring Service is subject to specific terms and conditions which apply to this service. These terms and conditions must be accepted separately before the Monitoring Service is provided by KISA.
Monitoring Service. 5.1 Where applicable, the Supplier shall remotely provide Simple Network Management Protocol (“SNMP”) monitoring services of the Network, as further set out the Statement of Work. The Supplier shall provide the Monitoring Service continuously throughout the term of this Agreement. The Monitoring Service includes the following:
(a) availability of Equipment and the Network;
(b) exception reporting for variation from normally accepted levels of usage;
(c) trend reporting; and
(d) provision to the Customer of a web based ‘dashboard’ style application which shall be continuously updated in real time, whereby the Customer is provided access to details of the status of the information being monitored by the Supplier.
5.2 If any faults or issues are detected pursuant to the Monitoring Service, the Supplier shall inform the Customer without delay and shall log such fault or issue with the service desk, and thereafter shall respond and resolve all such faults or issues in accordance with the Service Level Arrangements.
5.3 Each monitoring sensor required or requested will incur the monthly fee and one off set up fee set out in the Statement of Work.
Monitoring Service. Unwired shall have no obligation to monitor postings or transmissions made in connection with the Services. However, Customer acknowledges and agrees that Unwired and its agents shall have the right to monitor any such activity including without limitation e-mail, newsgroups, chat, IP audio and video, and web space content, from time to time, and to disclose information regarding use of the Services if Provider, in its sole discretion, believes that it is reasonable to do so, including to: satisfy laws, regulations, or governmental or legal requests; operate the Service properly; or protect itself, its employees, its customers or others. Provider reserves the right to immediately remove Customer material from Unwired’s servers, or to refuse to upload, post, publish, transmit or store any information or materials, in whole or in part, that, in Provider’s sole discretion, is unacceptable, undesirable, or in violation of this Agreement.
Monitoring Service. 9.1. If you have asked us to provide a Monitoring Service, this will include the following services:
a) the recording of any alarm signals received at the Monitoring Station from alarm equipment or devices of the Customer;
b) notifying as quickly as possible the police or fire authorities following the receipt of any alarm signal from alarm Equipment or devices of the Customer; and
c) notifying as quickly as possible the Customer of any fault which appears in any private wire circuit used by the Customer.
9.2. Should a monitored system, which is not subject to Maintenance Services provided by us, generate excessive false alarms, the Company has the right to isolate the offending zone(s) and will report this to you to have the system investigated by the approved maintainer. Only once the fault has been resolved to our satisfaction will the Company reinstate the Monitoring Service to the relevant zone(s).
9.3. It is your responsibility to inform us of any repairs to your system.