On-site Hardware Support Clause Samples

The On-site Hardware Support clause outlines the provider's obligation to deliver technical assistance and repair services at the customer's physical location for hardware covered under the agreement. Typically, this clause specifies the types of hardware included, response times for support requests, and any limitations or exclusions, such as support hours or geographic restrictions. Its core practical function is to ensure prompt resolution of hardware issues, minimizing downtime and maintaining business continuity for the customer.
On-site Hardware Support. For those Customers whose Hardware Support level includes an on-site service feature, upon Customer’s request, after TAC determines that the hardware issue is related to a malfunction of one of the Hardware components, and after a repair action plan has been defined, Check Point will use commercially reasonable efforts to dispatch a Check Point Certified Onsite Technician or ACE Partner to the Site in accordance with the terms and timeframes of such plan as set forth on Exhibit A. Provision of on-site support is subject to the following limitations: (a) On-site Hardware Support is limited to Advance Hardware Replacement only; it does not include on-site service for Software troubleshooting or any Software related issues. (b) On-site Hardware Support service may not dispatch a certified technician on-site to help set up the RMA unit outside of Check Point’s normal on-site service areas (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/services/onsite- availability.html). Under those situations, Check Point may provide a Shelf Spare solution under specific conditions to ensure a rapid unit replacement at the Customer’s site. Customer will need to sign up for this service under a separate Shelf Spare Replacement Agreement. (c) On-site service response times may be dependent upon the Customer’s Site address for the Hardware, the timely arrival of replacement parts at Customer’s Site, and accessibility to the Site. On-site Hardware Support is effective one (1) month from the day it was purchased.
View SourceView Similar (5)
On-site Hardware Support. For those Customers whose Hardware Support level includes an on-site service feature, the Customer will approach their CCSP for 1st level diagnosis. If the CCSP determines that the issue requires RMA replacement, the CCSP will open a Service Request on behalf of the Customer with Check Point TAC. For Appliance with Co-Premium or Co-Elite support, after a repair action plan has been defined by TAC, an RMA process will be initiated by TAC immediately. For Appliance with Co-Standard support, after TAC determines with the CCSP that the hardware issue is related to a malfunction of one of the Hardware components, and after a repair action plan has been defined, an RMA process will be initiated by Check Point TAC. For Customers whose Hardware Support levels includes an on-site service feature, Check Point will use commercially reasonable efforts to dispatch a Check Point Certified On-site Technician or ACE Partner to the Site in accordance with the terms and timeframes of such plan as set forth on Exhibit (a) On-site Hardware Support is limited to Advance Hardware Replacement only, and does not include on- site service for Software troubleshooting or any Software related issues. (b) On-site Hardware Support may not be available for some Check Point Hardware products or in some geographic regions, and may require a set-up period before it can be made available to Customers. During such set-up period, Check Point will use commercially reasonable efforts to provide to Customer the closest available service then available, with respect to such product line or in such geographic region. Changes may apply outside of Check Point’s normal service area. (c) On-site service response times may be dependent upon the Customer’s Site address for the Hardware, the timely arrival of replacement parts at Customer’s Site, and accessibility to the Site.
View Source

Related to On-site Hardware Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable ▇▇▇▇.

  • Life support equipment (a) If a person living at your premises requires life support equipment, you must register the premises with your retailer or with us. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises. (b) You must tell us or your retailer if the life support equipment is no longer required at the premises.

  • Required hardware and software The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/guides/signer-guide- signing-system-requirements.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.