Operations and Support Clause Samples

The Operations and Support clause defines the responsibilities and procedures related to the ongoing management, maintenance, and assistance required for the effective functioning of a product, service, or system. It typically outlines the scope of support services, such as technical assistance, troubleshooting, and regular updates, and may specify response times, escalation processes, and the parties responsible for various operational tasks. This clause ensures that both parties understand their obligations for keeping the system running smoothly and provides a framework for resolving operational issues, thereby minimizing downtime and maintaining service quality.
Operations and Support. The Contractor shall provide support that meets operational performance requirements and sustains the system in the most cost-effective manner.
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Operations and Support. Affiliate Core Activities: Affiliate will conduct Client programs and activities within its region
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Operations and Support. The Contractor shall assist the Enova Office of the Chief Information Technology Officer ("CITO") to develop and implement information technology-related policies and procedures for both the Center of Excellence and the new entity to be created through the merger of Enova Corporation and Pacific Enterprises ("NewCo"). To fulfill this role, the Contractor will participate in relevant CITO staff meetings and, to the extent requested by the CITO to create and present position papers and other presentations. Also, to the extent requested by the CITO, the Contractor shall provide business and technical expertise to the CITO to identify and select strategic partners and technology.
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Operations and Support. Each Party is responsible for implementing this Relationship Agreement through its organizational processes and capacity. The organizational processes and capacity of the FNHC and FNHDA will be provided for by the FNHA, through the Shared Secretariat. The Shared Secretariat is housed by FNHA and is FNHA staff. The FNHC/FNHDA Shared Secretariat will include an Executive Director that reports functionally to the Chief Executive Officer of the FNHA. The Executive Director will support the work of the FNHC and FNHDA in a manner consistent with the policies and procedures of the FNHA and work collaboratively with the FNHA CEO, Board of Directors and staff to support the implementation of the FNHC and FNHDA Strategic Plans. The FNHA will enter into understandings with the FNHC and FNHDA respectively that describes these operational functions and support services in more detail.
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Operations and Support. 21 3.1 Operations and Support Management Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.2
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Operations and Support. Operations and Support includes the actions needed to start, run, and stop the ECC server and/or its hardware infrastructure - and all activities required to support the end users in the USPTO contact centers. Operations and Support will include:
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Operations and Support. The goal of this task is to test Vehicle #2 in three different climate zones in California. • Deliver Vehicle #2 to the first climate zone in San Bernardino, California. • Conduct the necessary field work to make connections between the vehicle’s power export system and the load that will be powered. • Test Vehicle #2 a minimum of two (2) times to verify the capability of providing minimum 35 kW power for at least 48 hours continuously. • Transport Vehicle #2 to the second climate zone in Rimforest, California, conduct the necessary field work to prepare for testing, and repeat testing (a minimum of two (2) times providing minimum 35 kW power for at least 48 hours continuously). • Transport Vehicle #2 to the third climate zone in Santa Clarita, California, conduct the necessary field work to prepare for testing, and repeat testing (a minimum of two (2) times providing minimum 35 kW power for at least 48 hours continuously). • Provide maintenance and service to Vehicle #2, as required. • Prepare the Vehicle #2 Operations Results Report that will include, but is not limited to: o Overview of the Vehicle #2 operational testing; o Description of any challenges or issues encountered during testing; o Lessons learned and best practices; and o Assessment of any system degradation from transport between test sites. • Vehicle #2 Operations Results Report
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Operations and Support 
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Related to Operations and Support

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing ▇▇▇▇▇ ▇ and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for ▇▇▇▇▇ ▇ support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion. 2. SurgiVision shall be responsible for providing service and support to customers in the United States for ClearPoint Products sold in the MR Guided Stereotactic Placement Field of Use; provided, however, that SurgiVision shall be responsible for attending only the initial clinical cases using the ClearPoint Products (to the extent attendance is requested by the customer). For the avoidance of any doubt, the foregoing obligation does not apply to Integrated Products. To the extent Brainlab has a service package with the end user customer that covers ClearPoint Products (not including Integrated Products), SurgiVision shall be entitled to reasonable compensation from Brainlab under such arrangement in an amount to be agreed. 3. SurgiVision shall provide training on the ClearPoint Products, including joint attendance of SurgiVision and Brainlab personnel in initial clinical cases in the applicable region, to Brainlab personnel to enable Brainlab personnel to provide service and support to customers outside of the United States.

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.