Optional Support Sample Clauses

The Optional Support clause defines the terms under which additional support services may be provided beyond the standard agreement. Typically, this clause outlines the types of optional support available, such as technical assistance or maintenance, and specifies how these services can be requested, the associated costs, and any limitations or conditions. Its core practical function is to give parties flexibility to access extra support as needed, while clearly delineating the scope and cost of such services to prevent misunderstandings and manage expectations.
Optional Support. At Customer's request, CSG may agree to provide and at --------------------- CSG's discretion, CSG may offer Customer additional Support Services or other support, including but not limited to, the optional support services listed on Exhibit C-3, at CSG's then current price or charge.
View SourceView Similar (2)
Optional Support. There are three (3) specific tasks that are strictly optional; meaning, these tasks will require performance only when exercised via contract modification issued by the KO. These tasks are: (i) 5.2.1, ISR Tactical Controller (ITC) Support; (ii) 5.2.2, Special Operations Command Europe (SOCEUR) Support; and (iii) 5 ISR Tactical Controller (ITC) Trainer. These tasks will be priced separately, based upon competed, firm-fixed-price amounts, and have its own contract line item in Section B of the awarded contract. When the TRADOC G-2 has a need for any of these optional support tasks as defined in its corresponding PWS paragraph, the KO will issue a modification to add appropriate funds to exercise those CLINs for the required amount of time. There is no guarantee that optional support tasks will be exercised. 5.2.1 ISR Tactical Controller (ITC) Support. Two (2) ISRMAT SME’s to conduct ITC training for incoming Command and Staff for all subordinate units. a. The contractor shall provide one two-person ISR Mobile Advisory Team, in theater. ISRMAT SMEs are responsible for training units in Theater; assisting TRADOC Centers of Excellence in the development of training and doctrine; and documenting lessons learned and best practices for the Army and Joint communities. b. The ISRMAT team shall provide ISR training and ISR Interoperability training to U.S. forces as directed, including: i. Unit tailored training that assists units in employing all capabilities deployed to theater that operate in direct support of deployed units. ii. Staff Communication and Integration Processes (ISR synchronization) to develop and execute ISR Employment schemes in support of Mission Command functions such as: ISR Support to Targeting, ISR Support to Force Protection, and ISR Support to Situational Awareness. iii. ISR-related communications and collaboration between the supporting ISR unit or organization and the supported unit. iv. Coordination between Conventional and Special Operations Forces including: Sharing of ISR capabilities; de-confliction of collection activities; and cooperative ISR execution. v. Understanding and executing Theater Collection Planning and Requirements Processes, including ISR Schemes of Maneuver; ad hoc request processes; and coordination with special operations forces and higher headquarters for collaborative collection operations. vi. Effective all-source intelligence integration during ISR planning and execution, including coordination between current o...
View Source
Optional Support. We may in our discretion provide you with certain support and consultation services with respect to the Service free of charge to assist you in evaluating and testing the Service; provided, however, that we are not obligated to correct any bugs, defects, or errors in the Service or otherwise support or maintain the Service. We may discontinue any support or consulting services at any time. This optional support will be in addition to any support to which you may be entitled under a Service Level Agreement described in the Master Agreement if OpenVPN has agreed in the Product and Service Order to provide technical support in the Product and Service Order.
View Source
Optional Support. Tech Unicorn can provide additional support services in the following areas: • 1st level support (direct contact with end-users of the system). This can be done via phone, chat or email. This support would run during Court business hours. • Hyper-care support. This is a white glove service that comes with a dedicated team for support service specialists who aid in deployment of the solution with higher adoption and fully managed support experience after roll out. Northern Region Bay Region Central Region Southern Region Installation Technician $110 $110 $110 $110 50% Lead Technician $175 $175 $175 $175 10% Project Manager $150 $150 $150 $150 5% Design Engineer N/A N/A N/A N/A 10% Programmer $150 $150 $150 $150 20% Revit/CAD Drafting N/A N/A N/A N/A 5% Northern Region Bay Region Central Region Southern Region Program Project Manager $225 $225 $225 $225 Business Architect (aka Sr. Business Analyst) $150 $150 $150 $150 Business Analyst $130 $130 $130 $130 Sr. Technical Architect $250 $250 $250 $250 Technical Architect (aka Lead Technician) $175 $175 $175 $175 Training Analyst $125 $125 $125 $125 Data Analyts $140 $140 $140 $140 1st level support analyst (remote only) $75 $75 $75 $75 Unicorn Digital Courtroom - License 1-25 $5,000 26-50 $4,500 51-100 $4,000 101-500 $3,000 501-1,000 $2,000 >1,000 (Cumulative license) $1,500 uRecord – License 1-25 $3,000 26-50 $2,700 51-100 $2,400 101-500 $2,100 501-1,000 $1,800 >1,000 (Cumulative license) $1,500 uTranscribe – License 1-25 $2,500 26-50 $2,250 51-100 $2,000 101-500 $1,750 501-1,000 $1,500 >1,000 (Cumulative license) $1,250 uView - License 1-25 $2,000 26-50 $1,800 51-100 $1,600 101-500 $1,400 501-1,000 $1,200 >1,000 (Cumulative license) $1,000 B1: UDC + uRecord 1-25 $7,200 26-50 $6,480 51-100 $5,760 101-500 $5,040 501-1,000 $4,320 >1,000 (Cumulative license) $3,600 B2: UDC + uRecord + uTranscribe 1-25 $7,875 26-50 $7,088 51-100 $6,300 101-500 $5,513 501-1,000 $4,725 >1,000 (Cumulative license) $3,938 B3: 1-25 $7,500 26-50 $6,750 51-100 $6,000 101-500 $5,250 501-1,000 $4,500 >1,000 (Cumulative license) $3,750 B4: 1-25 $6,750 26-50 $6,075 51-100 $5,400 101-500 $4,725 501-1,000 $4,050 >1,000 (Cumulative license) $3,375 B5: 1-25 $7,125 26-50 $6,413 51-100 $5,700 101-500 $4,988 501-1,000 $4,275 >1,000 (Cumulative license) $3,563 B6: 1-25 $4,950 26-50 $4,455 51-100 $3,960 101-500 $3,465 501-1,000 $2,970 >1,000 (Cumulative license) $2,475 B7: 1-25 $5,625 26-50 $5,063 51-100 $4,500 101-500 $3,938 501-1,000 $3,375 >1,000 (...
View Source
Optional Support. Unless otherwise noted within the individual categories, Optional Support that may be offered on particular purchases includes, but is not limited to: a. Dealer set-up and installation (unless required by Manufacturer for “Certification” prior to initiation of support) b. Warranty upgrades may be purchased at time of purchase or any time afterwards during the product life cycle. c. Warranty service response upgrades; e.g., on site, 4 hour response, or next business day. d. Model trade-in upgrade program e. Optional End-User Training
View Source

Related to Optional Support

  • Additional Support Under this Agreement, there shall be: (check one)

  • Operational Support 2.1 Party A agrees, according to the operational needs of Party B, to act as the guarantor of Party B in the contracts, agreements, or transactions entered into between Party B and third parties, in order to fully guarantee the performance by Party B of such contracts, agreements, and transactions. 2.2 Party A agrees, according to the operational needs Party B, to recommend directors and senior management to Party B and Party B agrees to appoint such personnel recommended by Party A to be its directors and senior management. The relevant personnel recommended by Party A pursuant to this Article shall meet the qualification requirements for directors and senior management under applicable laws. 2.3 To ensure the performance of this Agreement, Party A agrees to provide to Party B cooperative policy advice and guidance, which is consistent with the daily operation and financial management and the employment policy of Party B.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Operational Support Systems 14.1 BellSouth has developed and made available electronic interfaces by which Unity Acquisition may submit LSRs electronically. 14.2 LSRs submitted by means of one of these electronic interfaces will incur an OSS electronic ordering charge. An individual LSR will be identified for billing purposes by its Purchase Order Number (PON). LSRs submitted by means other than one of these interactive interfaces (mail, fax, courier, etc.) will incur a manual order charge. All OSS charges are specified in Exhibit A of this Attachment.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.