Portal Support Sample Clauses

The Portal Support clause defines the obligations and responsibilities related to providing technical assistance and maintenance for an online portal or platform. Typically, this clause outlines the scope of support services, such as troubleshooting, user guidance, and system updates, and may specify response times or channels for support requests. Its core practical function is to ensure that users have reliable access to help and resources, thereby minimizing downtime and resolving issues efficiently.
Portal Support. Portal support services will be available 100% of the time on each workday between 08:00a.m and 5:00p.m. Coverage during other periods will be provided as identified below. Liaison support services with Portal Operations supplied by ITD at the MITC are available 100% of the time each workday. All feedback comments and questions received from the public as well as internal sources will be tracked and forwarded to the appropriate agency contact. Agency Liaisons requesting services for posting content in the HHS/▇▇▇▇.▇▇▇ Portal should complete a “Content Submission request form,” attach content and e-mail to HHS WEB Services mailbox at ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇.▇▇. Content Submission forms can be found at ▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇▇.▇▇▇▇▇.▇▇.▇▇/eohhs/eohhs_web_intranet.htm. All requests must comply with the stated legal statutes and internal policies set forth by ▇▇▇▇.▇▇▇ and HHS with regard to ADA Compliance and all other relevant content development guidelines. Normal Business Day 8:00 AM to 5:00 PM Monday thru Friday. Holiday Coverage None On Call could be utilized if funding exists Off-Hours(Non-business hours, and weekends) Coverage On Call Coverage will be provided only for HHS Statewide emergencies Inclement Weather Coverage 8:00 AM to 5:00 PM Monday thru Friday. Skeleton staffing will be available if possible. The table below identifies specific responsibilities and availability for various services related to the HHS Portal Support. Standard Portal Service Includes: • Content update availability • Ensures integrity of Info Architecture • Liaise with ITD for Portal availability/performance • Usage statistics furnished on request • Public Feedback referrals Normal Business Hours as described above. Portal availability 24/7 Compliance with HHS & ITD standards.; Timely notice of malfunctions or defects in the environment. Timely removal of broken links, orphan files, or non-compliant content formats Agency Liaison Administration Portal Team availability for: • Answering Questions • Presentations to agency SMEs • Creating Feature Stories Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators and provide single point of contact for Portal Team Consulting and Training Respond to requests for consultations about content creation, information architecture re-design, agency communications strategies Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators a...
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Portal Support. In event DynTek ceases to conduct business or is unable to provide ongoing access to the portal due to financial constraints or other factors, CST is hereby granted the perpetual right to receive, use and operate the portal server application and intellectual property rights as necessary for the limited purpose of operating the portal in support of the licenses purchased under the Sale Agreement.
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Portal Support. The portal application is supported during normal business hours. System user understands that portal issues occurring outside of normal business hours will be addressed by IT the following business day, during normal business hours.
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Portal Support. 13.1 RBWM IT Services must be contacted if support is required or problems arise when using RBWM Portals. Examples include being unable to Login; being unable to use the authentication token; or not being able to access applications on the Portal. Information Technology Services Royal Borough of Windsor and Maidenhead Town Hall, St. Ives Road, Maidenhead SL6 1RF Tel. ▇▇▇▇▇ ▇▇▇▇▇▇. • Supplier and Third-Party IT Acceptable Usage Policy • Reporting security incidents policy. • The Computer Misuse Act 1990. • UK Data Protection Act 2018. • Human Rights Act 1998. • The Freedom of Information Act 2000. • Information Security Management Standard ISO/IEC 27001:2013. • NIST SP800-63.3 standards Document Name Secure Portal Access Agreement Document Author ▇▇▇▇▇ ▇▇▇▇▇▇ Document owner ▇▇▇▇▇ ▇▇▇▇▇ Accessibility File location Destruction date How this document was created Version 1 18/10/2010 ▇▇▇▇▇ ▇▇▇▇▇▇ Version 2 23/10/2014 ▇▇▇▇▇ ▇▇▇▇▇▇ Version 3 25/06/2020 ▇▇▇▇▇ ▇▇▇▇▇▇ Circulation restrictions Review date 25/06/2021
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Portal Support 
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Related to Portal Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Operational Support 2.1 Party A agrees, according to the operational needs of Party B, to act as the guarantor of Party B in the contracts, agreements, or transactions entered into between Party B and third parties, in order to fully guarantee the performance by Party B of such contracts, agreements, and transactions. 2.2 Party A agrees, according to the operational needs Party B, to recommend directors and senior management to Party B and Party B agrees to appoint such personnel recommended by Party A to be its directors and senior management. The relevant personnel recommended by Party A pursuant to this Article shall meet the qualification requirements for directors and senior management under applicable laws. 2.3 To ensure the performance of this Agreement, Party A agrees to provide to Party B cooperative policy advice and guidance, which is consistent with the daily operation and financial management and the employment policy of Party B.

  • Additional Support Under this Agreement, there shall be: (check one)

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • FINANCIAL SUPPORT 3.1 The financial support for the mobility period is EUR […], corresponding to EUR […] per month and EUR […] per extra days. 3.2 The amount for the mobility period shall be determined by multiplying the number of months of the mobility specified in article 2.3 with the rate applicable per month for the receiving country concerned. In the case of incomplete months, the financial support is calculated by multiplying the number of days in the incomplete month with 1/30 of the unit cost per month. 3.3 The reimbursement of costs incurred in connection with special needs, when applicable, shall be based on the supporting documents provided by the participant. 3.4 The financial support may not be used to cover similar costs already funded by EU funds. 3.5 Notwithstanding article 3.4, the grant is compatible with any other source of funding including revenue that the participant could receive working beyond its studies/traineeship as long as he/she carries out the activities foreseen in Annex I. 3.6 The financial support or part thereof shall be repaid if the participant does not comply with the terms of the agreement. If the participant terminates the agreement before it ends, he/she shall have to refund the amount of the grant already paid, except if agreed differently with the sending institution. However, when the participant has been prevented from completing his/her mobility activities as described in Annex I due to force majeure, he/she shall be entitled to receive the amount of the grant corresponding to the actual duration of the mobility period as defined in article 2.2. Any remaining funds shall have to be refunded, except if agreed differently with the sending institution. Such cases shall be reported by the sending institution and accepted by the National Agency.