Program Standards and Performance Monitoring Sample Clauses

The "Program Standards and Performance Monitoring" clause establishes the requirements for maintaining specific quality and operational benchmarks within a program or service. It typically outlines the standards that must be met, the metrics or criteria used to assess performance, and the processes for regular evaluation, such as audits or progress reports. This clause ensures that the program consistently meets agreed-upon expectations and provides a mechanism for identifying and addressing deficiencies, thereby promoting accountability and continuous improvement.
Program Standards and Performance Monitoring a. Compliance, Performance Monitoring, and Improvement Activities i. Contractor must actively participate in compliance and performance monitoring and improvement activities required by the City. ii. Contractor will attend and contribute to compliance meetings or training (sharing Contractor’s expertise and learning from others), and partner with the City in a collaborative improvement process by identifying and implementing improvements. iii. City staff involved in monitoring or administrating the Agreement, and providing guidance or technical support to the Contractor, may visit the E Street Encampment from time to time. Generally, these visits will be prescheduled but that may not always be possible. iv. Program policies and procedures must be organized as set forth in Section L, above. v. The Contractor shall adhere to the Homelessness Strategies and Solutions Departments’ policies and procedures defined in the Performance Monitoring and Finance Unit’s FY23, or newest, Contracting Procedures Manual. Manual is found at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/files/hssdmanualv2023maypdf b. Fiscal Compliance i. Request for Reimbursement (RFRs) shall be submitted to City by the 15th day of the month following the month during which services were provided, or the first business day thereafter, using a template provided by City. Contractor shall provide supporting documentation including but not limited to: 1. Invoices and/or receipts; 2. Check registers; 3. Payroll registries; and 4. Detailed general ledger reports ii. If Contractor provides any tasks, deliverables, goods, services, or other work, other than as specified in this Agreement, the same will be deemed to be a gratuitous effort on the part of the Contractor.
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Program Standards and Performance Monitoring. 1. Compliance, Performance Monitoring, and Improvement Activities a) Contractor must actively participate in compliance and performance monitoring and improvement activities required by the City. b) Contractor must attend and contribute to compliance meetings or training (sharing Contractor’s expertise and learning from others), and partner with the City in a collaborative improvement process by identifying and implementing improvements. c) City staff may visit the program sites from time to time to ensure compliance, performance monitoring, and provide guidance or technical assistance to improve activities within the Program. Generally, these visits will be prescheduled but that may not always be possible. d) Program policies and procedures must be provided within sixty (60) days of signing the Agreement and organized as set forth in in Section N, above. e) The Contractor shall adhere to the HSSD’ policies and procedures defined in the Performance Monitoring and Finance Unit’s FY23 Contracting Procedures Manual, or most recent. Manual is found in the HSSD website.
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Related to Program Standards and Performance Monitoring

  • Portfolio Expense and Performance Data The Trust shall provide such data regarding each Portfolio’s expense ratios and investment performance as the Company shall reasonably request, to facilitate the registration and sale of the Variable Contracts. Without limiting the generality of the forgoing, the Trust shall provide the following Portfolio expense and performance data on a timely basis to facilitate the Company’s preparation of its annually updated registration statement for the Variable Contracts (and as otherwise reasonably requested by the Company), but in no event later than 10 calendar days after the close of each Portfolio’s fiscal year: (a) The gross “Annual Portfolio Company Expenses” for each Portfolio calculated in accordance with Item 3 of Form N-1A, before any expense reimbursements or fee waiver arrangements (and in accordance with (i) Instruction 16 to Item 4 of Form N-4, and (ii) Instruction 4(a) to Item 4 of Form N-6); (b) The net “Annual Portfolio Company Expenses” (aka “Total Annual Fund Operating Expenses”) for each Portfolio calculated in accordance with Item 3 of Form N-1A, that include any expense reimbursements or fee waiver arrangements (and in accordance with (i) Instruction 17 to Item 4 of Form N-4, (ii) Instruction 4 to Item 17 of Form N-4, (iii) Instruction 4(b) to Item 4 of Form N-6, and (iv) Instruction 4 to Item 18 of Form N-6), and the period for which the expense reimbursements or fee waiver arrangement is expected to continue and whether it can be terminated by the Portfolio (or Fund); and (c) The “Average Annual Total Returns” for each Portfolio (before taxes) as calculated pursuant to Item 4(b)(2)(iii) of Form N-1A (for the 1, 5, and 10 year periods, and in accordance with (i) Instruction 7 to Item 17 of Form N-4, and (ii) Instruction 7 to Item 18 of Form N-6).

  • Continuity of Service and Performance Unless otherwise agreed in writing, the Parties shall continue to provide service and honor all other commitments under this Agreement during the course of a Dispute with respect to all matters not subject to such Dispute.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopted for the employees of the Employer; 5.2 The Employee accepts that the purpose of the performance management system will be to provide a comprehensive system with specific performance standards to assist the employees and service providers to perform to the standards required; 5.3 The Employer must consult the Employee about the specific performance standards and targets that will be included in the performance management system applicable to the Employee; 5.4 The Employee undertakes to actively focus on the promotion and implementation of the key performance indicators (including special projects relevant to the employee’s responsibilities) within the local government framework; 5.5 The criteria upon which the performance of the Employee shall be assessed shall consist of two components, Operational Performance and Competencies both of which shall be contained in the Performance Agreement; 5.6 The Employee’s assessment will be based on his performance in terms of the outputs/outcomes (performance indicators) identified as per attached Performance Plan, which are linked to the KPAs, and will constitute 80% of the overall assessment result as per the weightings agreed to between the Employer and Employee; 5.7 The Competencies will make up the other 20% of the Employee’s assessment score. The Competencies are spilt into two groups, leading competencies (indicated in blue on the graph below) that drive strategic intent and direction and core competencies (indicated in green on the graph below), which drive the execution of the leading competencies. Strategic direc on and leadership People management Program and project management Financial management Change leadership Governance leadersip Moral competence Planning and organising Analysis and innova on Knowledge and informa on management Communica on Results and quality focus

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.