Remote Services Clause Samples

Remote Services. Customer agrees that Honeywell may provide some or all of the Services remotely using an Internet connection and may install additional software and related communication and/or diagnostic devices on Customer's applicable systems (the “Systems”) to enable such connection and/or remote Services. Notwithstanding any other provision of the Agreement, such software and devices will remain the property of Honeywell and shall be removed from the Systems and returned to Honeywell promptly at Honeywell’s request. Customer agrees to fully cooperate with Honeywell’s installation and commissioning of such software and devices on the Systems. To the extent required by Honeywell, Customer will enable and consents to Internet connectivity between its applicable Systems and Honeywell’s applicable computer server(s)/system(s) and/or the Honeywell cloud platform(s) throughout the term of the Agreement. Honeywell and its Affiliates may, in any country in which they or their agents or suppliers conduct business, collect, transmit, receive, process, maintain, and use for the purpose of providing the Services all data obtained in connection with the Agreement. Customer represents and warrants that Customer is the owner of the Site i s the subject of this Agreement or, if not, that the owner of such Site consents to the foregoing, to the extent such consent is required.

Remote Services. Additional professional services associated with Customer’s subscription outside the scope of any Set Up Services will be in accordance with a statement of work under a separate professional services agreement between Customer and IBM.

Remote Services. In the course of providing services to the Client, Consultant may access the Client’s network remotely. Client understands that remote monitoring services do not in any way guarantee that network or computer problems will not occur. Client also understands that the Consultant will not necessarily be alerted to any such problems prior to the Client experiencing the problem. Remote monitoring of the Client’s network does not, in any way, alter the limitation of liability portions of this Agreement.

Remote Services. Certain models of Equipment are supported and serviced using data that is automatically collected by Xerox or transmitted to or from Xerox by the Equipment connected to your network ("Remote Data") via electronic transmission to a secure off-site location ("Remote Data Access"). Remote Data Access also enables Xerox to transmit Releases of Software to you and to remotely diagnose and modify Equipment to repair and correct malfunctions. Examples of Remote Data include product registration, meter read, supply level, Equipment configuration and settings, software version, and problem/fault code data. Remote Datamay be used by Xerox for billing, report generation, supplies replenishment, support services, recommending additional products and services, and product improvement/development purposes. Remote Data will be transmitted to and from you in a secure manner specified by Xerox. Remote Data Access will not allow Xerox to read, viewor download the content of any of your documents or other information residing on or passing through the Equipment or your information management systems. You grant the right to Xerox, without charge, to conduct Remote Data Access for the purposes described above. Upon Xerox's request, you will provide contact information for Equipment suchas name and address of your contact and IP and physical addresses/locations of Equipment. You will enable Remote Data Access via a method prescribed by Xerox, and you will provide reasonable assistance to allow Xerox to provide Remote Data Access. Unless Xerox deems Equipment incapable of Remote Data Access, you will ensure that Remote Data Access is maintained at all times Maintenance Services are being performed.

Remote Services. S&SC will ensure that the Remote Services achieve a monthly uptime percentage of at least 99.9% (the “Service Level”), where such uptime is calculated as the total number of minutes in a calendar month minus the number of minutes of unavailability suffered in a calendar month, as such unavailability is limited in subsection (b), divided by the total number of minutes in the calendar month. If the Service Level is not met during any calendar month, then Customer, as its exclusive remedy, may, upon written request to S&SC in accordance with subsection (c) (a “Service Level Claim”), request a service credit calculated as follows:

Remote Services. Remote Support Desk Services will be provided 24x7. Client agrees that Marco may provide Support Desk Services remotely and that Marco may install such software on Client’s personal computers and servers as ▇▇▇▇▇ ▇▇▇▇▇ appropriate in its sole discretion for that purpose (“Remote Access Software”). Client agrees to provide Marco with: a) access to Client Equipment; b) Client Information and Access (defined below); and

Remote Services. Certain models of Equipment are supported and serviced using product information that is automatically collected by Xerox or transmitted to or from Xerox by the Equipment connected to your network ("Remote Product Info") via electronic transmission to a secure off-site location ("Remote Transmission"). Remote Transmission also enables Xerox to transmit Releases of Software to you and to remotely diagnose and modify Equipment to repair and correct malfunctions. Examples of Remote Product Info include product registration, meter read, supply level, Equipment configuration and settings, software version, and problem/fault code information. Remote Product Info may be used by Xerox for billing, report generation, supplies replenishment, support services, recommending additional products and services, and product improvement/development purposes. Remote Product Infowill be transmitted to and from you in a secure manner mutually agreeable to the parties. Remote Transmission will not allow Xerox to read, viewor download the content of any of your documents or other information residing on or passing through the Equipment or your information management systems. You grant the right to Xerox, without charge, to conduct Remote Transmission for the purposes described above. Upon Xerox's request, you will (a) provide contact information for Equipment such as name and address of your contact and IP and physical addresses/locations of Equipment and (b) ensure that any Maintenance Release or Update released by Xerox to provide security patches, releases and/or certificates for the Remote Transmission and/or Software is promptly enabled by Customer upon notification by Xerox or by the Equipment or when otherwise made available on ▇▇▇▇▇.▇▇▇. You will enable Remote Transmission via a method mutually agreeable to both parties, and you will provide reasonable assistance to allow Xerox to provide Remote Transmission. Unless Xerox deems Equipment incapable of Remote Transmission, you will ensure that Remote Transmission is maintained at all times Maintenance Services are being performed. If you are unable to maintain Remote Transmission, or if Xerox disables Remote Transmission from any Equipment at your request, or if you disable Remote Transmission fromany Equipment, Xerox reserves the right to charge you a per device fee for such affected Equipment due to the increased service visits that will be required in order to (x) obtain such information, (y) provide such transmissions,...

Remote Services any Service or set of Services offered by Pay Unicard under this Agreement that can be provided to the Client through the Remote Service Channels.

Remote Services. Client acknowledges and agrees that Provider may provide Remote Services to Client to assist in analyzing and Resolving any Incident. Client agrees to provide Provider with access to Client's network, system, and or computers to install and use remote access software ("Remote Access Software") necessary for Provider to provide the Remote Services to Client. The Remote Access Software contains technological measures designed to collect and transmit to Provider certain diagnostic, technical, usage, and related information, including information about Client's computers, systems, network, and any Third-Party Materials, relating to or derived from Client's use of Software. Client acknowledges and agrees that: (a) Provider may collect, maintain, process, and use this information in the course of performing the Services under these Terms, provided that Provider shall only access, control, and gather such information that it reasonably believes to be necessary to assist in analyzing and Resolving an Incident; and (b) all or portions of the Remote Access Software may remain on Client's network, system, or computers after an Incident is Resolved.