Repairing faults Clause Samples
The 'Repairing faults' clause outlines the responsibilities and procedures for addressing defects or malfunctions in goods or services provided under a contract. Typically, it specifies the timeframe within which the supplier must repair faults after being notified, and may detail whether repairs are performed on-site or require return of the product. This clause ensures that any issues are promptly resolved, protecting the buyer from prolonged disruption and clarifying the supplier's obligations in maintaining product or service quality.
Repairing faults. 10.1. We will investigate any fault that is reported to us according to our standard procedures for the Service in question (which are available on request). We will use all reasonable endeavours to repair any fault that is reported to us and which is directly caused by us or our employees or agents according to our standard procedures for the Service in question and the Service Level Agreement.
10.2. When we agree to work on a fault outside the hours covered by our standard procedures, you will be liable to pay us an extra charge at the applicable rate set out by us and in force at the time.
10.3. If you tell us there is a fault in a Service and we find either that there is not or that you, someone at your premises or a third party (including, without limitation, another network operator or communications supplier) has caused the fault or the interruption in service, we may charge you for any work we have done to try to find the fault or to repair it. We are not liable for any loss or damages arising from a fault or interruption in service caused by someone other than us, and we are not responsible for fixing any faults not caused by us.
10.4. During any fault investigations, we may require you to carry out tests and we will require you to feedback any results of these tests to allow us to follow our standard procedures and conclude our investigations.
10.5. Where a fault reported is deemed to be caused by a router provided by us, we will replace this as long as the current router is within its warranty period. We will ship a new router to you as soon as possible, pre-configured with the username and password and any IP Addressing requested on the original order. At this point a charge for the new router will be raised and only credited back on receipt of the original faulty router. If the router is outside of the 12 month warranty period, the new router is chargeable and will show on the next invoice.
Repairing faults. 8.1 We cannot guarantee that the Service will never be faulty.
8.2 We will work on any fault that is reported to us according to our fault procedures for the Service in question (which are available on request).
8.3 When we agree to work on a fault outside the hours covered by our fault procedures, you must pay us an extra charge according to our tariffs in force at the time.
8.4 If you tell us there is a fault in a Service and we find either that there is not or that someone at your premises has caused the fault, we may charge you for any work we have done to try to find the fault or to repair it.
Repairing faults. 12.1 We will investigate any fault that is reported to us according to our standard procedures for the Service in question (which are available on request). We will use reasonable endeavours to repair any fault that is reported to us and which is directly caused by us or our employees or agents according to our standard procedures for the Service in question.
12.2 When we agree to work on a fault outside the hours covered by our standard procedures, you will be liable to pay us an extra charge at the applicable rate set out in our tariffs in force at the time.
12.3 If you tell us there is a fault in a Service and we find either that there is not or that you, someone at your premises or a third party (including, without limitation, another network operator or communications supplier) has caused the fault or the interruption in service, we may charge you for any work we have done to try to find the fault or to repair it. We are not liable for any loss or damages arising from a fault or interruption in service caused by someone other than us, and we are not responsible for fixing any faults not caused by us.
12.4 During any fault investigations, we may require you to carry out tests and we will require you to feedback any results of these tests to allow us to follow our standard procedures and conclude our investigations.
12.5 Where Call routing utilises IP, you acknowledge that call quality and availability can be subject to factors outside of Spectrum’s control e.g. bandwidth contention or quality of service (QoS). Spectrum shall not be liable to you in respect to any quality or availability issues with such a Service.
Repairing faults. 7.1 We will work on any fault that is reported to us according to the repair service we have agreed to provide to you.
7.2 When we agree to work on a fault outside the hours covered by the repair service that we provide to you, you must pay us any extra charges incurred.
7.3 If you tell us there is a fault in the Service and we find either that there is not, the fault is caused by Your Equipment or that someone at your premises has caused the fault, we may charge you for the work we do, to try to find the fault or to repair it.
Repairing faults. (i) We will use reasonable efforts to repair faults in Commander Facilities within a reasonable period. (ii)We will use reasonable efforts to have our Partners repair faults in Partner Facilities within a reasonable period.
Repairing faults. 14.1. We will investigate any fault that is reported to us according to our standard procedures for the Service in question. We will use reasonable endeavours to repair any fault that is reported to us and which is directly caused by us or our employees or agents.
14.2. When we agree to work on a fault outside our standard business hours, you will be liable to pay us an extra charge as set out in our tariffs in force at the time.
14.3. If you tell us there is a fault in the Service and we find either that there is not, or that you, someone at your premises or a third party has caused the fault, we may charge you for the work we have done to try to locate and repair the fault.
14.4. During any fault investigations, we may require you to carry out tests and we will require you to feed back any results of these tests to allow us to conclude our investigations.
14.5. Where call routing utilises IP, you acknowledge that call quality and availability can be subject to factors outside of our control e.g. bandwidth contention or quality of service (QoS). We shall not be liable in respect of any such issues.
14.6. You must exhaust all investigative analysis before reporting faults to the support team. Telephone number: ▇▇▇▇▇ ▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇@▇▇▇.▇▇▇
14.7. The support team will quote a fault reference number, which should be quoted in communications.
14.8. To enable timely and efficient diagnosis and resolution of all suspected faults, we require a minimum level of information from you when the problem is first reported. This includes but is not limited to:
14.8.1. Contact name and details of who is reporting the fault;
14.8.2. Product reference and Customer Premise details;
14.8.3. Fault description;
14.8.4. Where we provide equipment, details of the relevant router and all diagnostic messages displayed;
14.8.5. How many users have been affected;
14.8.6. Impact of the fault on your business;
14.8.7. How long the fault has been active;
14.8.8. Details of any tests / diagnosis you have carried out;
14.8.9. Confirmation that all physical connections to the Customer Premises equipment are good, that the power supply is unaffected and that a restart of the equipment has been attempted.
14.9. Please note that if we are unable to get this information from you, it may not be possible for us to efficiently diagnose the fault.
14.10. Where a fault requires attendance at a Customer Premises during Business Hours, you will be responsible for organising appropriate access....
Repairing faults. 8.1 If there is a Fault, the Customer must report this directly to Reefstream Ltd.
8.2 If the Customer reports a Fault, Reefstream Ltd will report the Fault to the Network Operator as soon as reasonably practicable so that the Network Operator can arrange for an engineer to attend to the Fault as soon as possible.
8.3 Reefstream Ltd will not be responsible for any Faults arising from fixed lines and/or Personal Computers.
Repairing faults. 9.1 If there is a Fault, the Customer must report this directly toWindsor Telecom Ltd (trading as Reefstream) .
9.2 If the Customer reports a Fault in respect of the Line, Windsor Telecom Ltd (trading as Reefstream)will report the Fault to the Network Operator as soon as reasonably practicable so that the Network Operator can arrange for an engineerto attend to the Fault as soon as possible.
9.3 Windsor Telecom Ltd (trading as Reefstream) will not be responsible for any Faults in respect ofany Customer who does not pay Line Rental pursuant to this Agreement.
Repairing faults. 8.1 We cannot guarantee that the Service will work without interruption or that it will be error-free. If you do experience a fault, you must register it with us, and we will use our reasonable and commercially prudent endeavours to correct or cure any faults in accordance with the procedures and time limits set out by the relevant network provider or call carrier. Time is not of the essence in relation to this clause. Where applicable, we may, at our sole discretion, claim compensation on your behalf and pass any compensation we receive to you.
8.2 If you tell us there is a fault in the Service and we find either that there is not or that someone at your premises has caused the fault, we may charge you for any work we have done to try to find the fault or to repair it. Details of these charges can be provided upon request.
Repairing faults. (i) We will use reasonable efforts to repair faults in Tekworx Facilities within a reasonable period.
(ii) We will use reasonable efforts to have our Partners repair faults in Partner Facilities within a reasonable period.
(iii) You are responsible for maintaining and repairing your own Equipment (except where we supplied it and you have warranty rights in relation to a fault).